Priority Plumbing reviews (801)

Thank you! Priority Plumbing https://priorityplumbing.ca 416-762-8662

Hi Mike, Sometimes it is cost effective to replace instead of repair when a faucet is a certain age. Other factors to consider besides function are, style, condition of the finish and name brand. Now you have a new faucet with a 5 year "drip free" warranty by us, so you'll enjoy years of trouble free use and a shinier more attractive model too. Thank you for choosing Piority Plumbing and for sharing your experience.

Hi Craig, Heating problems in the winter are more than just inconvenient, they can be very destructive. Water lines can burst and families can be displaced for a day or two. We have seen it all. It is through experience that we are able to help our customers quickly and efficiently. As for protecting your floors in the process, that is what seperates us from other plumbing companies. Thanks for choosing Priority Plumbing.

Hello George, I remember you only because this is the only time in the history of our company that something like this has ever come close to happening. Some of what you claim is true but for the most part it is not accurate. It is true that the technician who started the work made some mistakes. At that exact time that he started your job, unfortunately his wife left him with their three year old son and moved out of the province. After that, he was battling depression and was slowly spiraling downward. We had no idea of this until after the damage was done and he had a nervous breakdown. From a customer perspective, I don't expect you to care about any of this nor do I blame you for being upset. We certainly are not happy with what occurred. I am merely saying no company would have been able to account for this. I think it is important to focus on what we did to rectify the situation, after the situation occurred. Just as you state, we paid for any damage; we fulfilled our obligation to you and completed the work even though we lost thousands of dollars in the process. I think this says a lot about our company. In defense of the other technician, it is the right thing to do for any technician to read the manual for a piece of heating equipment he or she is installing, especially if we do not supply it. This is taught in trade school and any licensed contractor will tell you this. You should be worried if they don’t. So if this is the case, why would you comment on it like it was a bad thing? It is a false claim that we tried to charge you extra for anything included in the initial agreement but rather the contrary. After you found out that our technician is no longer employed here, you began claiming that our technician told you he promised to do things that were not in the agreement because you knew he was not around to defend it. At first it started out small and we did many freebees for you to make things right for you, even though we knew you were making it up. We never mentioned anything to try to make you happy in lieu of the situation. You perceived this as incompetence and an opportunity to exploit the situation. You were mistaken. Your requests gradually and consistently grew larger. It wasn’t until you completely tried to take advantage of the situation that we had to put our foot down and quote you for the additional work that you kept requesting. You said that you hired us out of 4 contractors that you interviewed, so you must have found value in the price for the initial agreed upon work. I hardly think that completely re-piping your house for $10,000 with $4000 worth of materials (Our cost) is un-reasonable. I never spoke to your lawyer and that is obviously because you never had any claim against us. If you did, I’m sure I would have heard from him or her, and you would not have returned the radiators that you tried to swindle from us, back to our shop. After speaking to your lawyer, you would not have paid for anything you did not rightfully and lawfully owe us. Your testimonial is misleading and false for the most part. We did everything in our power to make you happy, we completed the job according to the agreement and then some. In the end, your job was completed competently at the fair price that was agreed upon and I’m sure your house is nice and warm this winter with no problems. Enjoy.

Hi Shirley, It was our pleasure to serve you. One of the many things that seperates us from the competition is the fact that we leave our work area as clean or cleaner than we found it. This is one part of the committment we have to achieve our mission, which is to simply "provide home owners with the best service they ever had". Thanks for trusting us and sharing your experience with others.

Hi Anna, We always try to provide as many options as possible to our customers. That way, you are in a position to make a more informed decision. It was our pleasure to serve you. Welcome to the family.

Hi Mike, Thanks for choosing to help with your problem. We do not take it lightly when a customer places their trust in us. Our committment to recruiting, hiring and training the best of the best in the industry, along with the many other benefits we offer every customer like, wearing shoe covers, arriving on time, having full inventory in our truck, having all the right equipment in the truck, true 24 hour service, lifetime installation guarantee's, 100% satisfaction guarantee's, live telephone operators to assist you so you don't have to leave a message and of course upfront and fair pricing. It is our pleasure to add you to the thousands of satisfied customers who view quality, service and professionalism as the standard they demand. This is why we win the Top choice award year after year.

Thank you! Priority Plumbing https://priorityplumbing.ca 416-762-8662

Thank you! Priority Plumbing https://priorityplumbing.ca 416-762-8662

We are here for you when ever you should need us 24/7. Thank you.