Taylor Moving & Storage Ltd

Rating: 4.3 out of 5

Taylor Moving & Storage Ltd reviews (91)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 21 Mar 2023

    Another fabulous experience

    A huge move but a seamless coordination! Best crews with lots of experience. Thx so much -Tony, Randy, Mike, Dave, Robbie, Nolan, Simon& Mark. Also kudos to Kimberley and Holly for following up. Thanks guys!

    Answer from pro:

    Thank you Lana your move was very large indeed and hope you are settling into your new home!

    Reply created 22 Mar 2023
  • Review from Customer of Taylor Moving & Storage Ltd
    Rating: 1 out of 5
    Review left on 28 Jan 2023

    Avoid Taylor Moving and Storage for your next move

    We have moved several times over the last few years, both international and domestic, but this was the most frustrating move of all. Their crews were great, but it took more than 3 months to get our household at the destination (more than twice the time estimated). This may or may not have been Taylors doing, but we have not received one update during this period, unless specifically asked for. Just before delivery at the destination, you get an invoice for additional port charges and storage, which were forwarded as excluded services. However the most frustrating problems started after delivery, there were several damaged items and Taylor flat out refused to compensate the replacement value for an item which was clearly damaged beyond use.We had full insurance coverage for this move and it is unbelievable that Taylor tried to safe a few hundred dollars (insurance!) money over the backs of their customers. Their attitude became rude (abrupt and short emails) or chose to not reply to messages at all. No, I would not recommend Taylor for your upcoming move.

    Answer from pro:

    I am sorry you are not satisfied but happy you did like the moving crews. On international moves we place an order with the steamship line for your moving container, this is how all moves must be moved when going overseas. They give us an eta to destination at that point but with the worldwide bottleneck in the supply chain the steamship line is beholden to factors beyond their control. The port charges are not known until the goods actually arrive at the port. This in turn is charged back to you as outlined on our contract. On international moves we do ask for a valued inventory to be filled out. This means each item we ask you to list and place a replacement value on it. The cost of the insurance is then charged on the calculated total of these items. If a customer does not list items on the inventory they will not be insured. In this case, the items mentioned were not settled as they were not on the value inventory and hence were not insured. I am looking at our communication as the goods were in transit. With the supply chain disruption worldwide it was difficult to track your container however we should have done a better job of keeping you "in the loop" as far as it's sailing times, time at port etc rather than just communication a few weeks out of delivery and I have used this as further training for our team.

    Reply created 30 Jan 2023
  • Review from Customer of Taylor Moving & Storage Ltd
    Rating: 5 out of 5
    Review left on 4 Aug 2022

    Moving from Canada to the US.

    I cant say enough good about Taylor Moving and their employees. Everyone I interacted with were phenomenal, from my initial point of contact in the sales department, to their dispatch, to the guys who packed, loaded, and unloaded the truck. The estimate was almost to the dollar on the money. Things could not have gone smoother. Moving to a new country is painful experience. Taylor made the worst part as painless as it could have been. Im so glad I chose them.

    Answer from pro:

    Thank you enjoy the USA

    Reply created 4 Aug 2022
  • Review from Customer of Taylor Moving & Storage Ltd
    Rating: 5 out of 5
    Review left on 18 May 2022

    Moving to new home

    Great guys did an awesome job very professional and the best company Ive ever had for moving!!
  • Review from Customer of Taylor Moving & Storage Ltd
    Rating: 5 out of 5
    Review left on 10 May 2022

    Excellent service moving an Appartment

    I needed to move in a relatively short notice. I contacted Tylor moving and received the same day a quote based on a list of content I sent them. I was lucky to have an available spot for my move a few days after. The crew arrived on time, a crew of 3 young guys. They were very friendly and polite. They loaded everything very carefully, making sure to wrap properly any item that could have been damaged. The offload to the new location was as efficient. When they finished, the crew lead approached me with his iPad to ask for the payment. With all the stories I heard in the past about how movers increase the price by charging for packing materials etc., I was scared of the number he's going to give me. I was amazed to get a price based on the time it took them that was lower than the quote in more than 20%. With a nice tip I gave them I ended up paying less than the quote. I would definitely recommend Tylor Moving to anyone looking for excellent service at good price.
  • Review from Patty Johns
    Rating: 5 out of 5
    Review left on 8 May 2022

    Best moving company ever

    We used Taylor Moving 16 years ago and were happy with their service. When we decided to move again we reached out toTaylor to help with our downsizing move. Overall excellent experience- competitive prices, excellent communication before the move and the 3 movers were efficient, courteous and a pleasure to deal with. Thank you!!

    Answer from pro:

    Thank you Patty

    Reply created 10 May 2022
  • Review from Richard
    Rating: 5 out of 5
    Review left on 29 Mar 2022

    GTA move

    We moved within the GTA. We first had to move about half our things to storage for staging and then had everything delivered to our new place at the same time. The moving crews were friendly, helpful, professional and careful. The price was very competitive. We were very satisfied with all aspects of this move and would definitely use them again.

    Answer from pro:

    Thank you Richard

    Reply created 29 Mar 2022
  • Review from Warren Richmond
    Rating: 5 out of 5
    Review left on 1 Feb 2022

    Move a 2,800sq' home from Oakville to Waterdown

    Taylor Moving & Storage provided competitive pricing and dependable service. We had a great crew of hard working, courteous and friendly guys. We couldn't have been happier with them. This is the second time we've used Taylor Moving and we recommend them highly.

    Answer from pro:

    Thank you Warren

    Reply created 1 Feb 2022
  • Review from Customer of Taylor Moving & Storage Ltd
    Rating: 0 out of 5
    Review left on 29 Dec 2021

    Moving

    None of the movers wearing masks. Very arrogant and states they don’t have to. Banging walls and doors. Damaging property and blocking parking spaces owned by tenants. Very unprofessional. Would not use again

    Answer from pro:

    I am sorry if you were not happy. We do mandate mask wearing inside the home however in open spaces the crew is free not to. (outside) If you could let us know your name and move date by email rick@ataylormoving.com I will follow up.

    Reply created 5 Jan 2022
  • Review from Marisamicjack DiGiacco
    Rating: 5 out of 5
    Review left on 21 Nov 2021

    Home move

    Have not moved in over 35 years. Taylor was the first to respond to request for quotes. Paul, estimator, was very helpful. Pick up of returnable boxes was easy. Crew loading and unloading very very respectful, clean, quick and hard working. Outstanding experience!

    Answer from pro:

    Thank you

    Reply created 23 Nov 2021
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