Taylor Moving & Storage Ltd

Rating: 4.3 out of 5

Taylor Moving & Storage Ltd reviews (91)

  • Review from Jeff Berk
    Rating: 5 out of 5
    Review left on 31 May 2021

    House Move

    Excellent move. We were moving from 2 separate addresses to one in Halton. The experience was good from the start from Mark’s quote till the last box was unloaded. Sean and his crew of movers were professional, polite, courteous and quick. Our closing on our purchased home was delayed but the dispatch team (I believe names were Kimberly/Chris) were very accommodating and helped alleviate the stress of the situation. I highly recommend Taylor Moving (Burlington) and would definitely use them again.

    Answer from pro:

    Thank you Jeff

    Reply created 1 Jun 2021
  • Review from Customer of Taylor Moving & Storage Ltd
    Rating: 5 out of 5
    Review left on 20 Apr 2021

    Best moving choice I made

    I made a 5 page list of moving companies for moving to the U.S. Some were "shipping" companies charging triple the rate. Some were questionable. They might charge less but you may never see your stuff again! Some were big companies that wouldn't touch an apartment size move. Tawny knows the border crossing process thoroughly. Everything was clearly laid out & explained. Even instructions were sent on how to fill out the paperwork. Constant communication with updates. The drivers/movers were amazingly good! Even my new neighbours were watching & commented how quick & careful they were. Everything arrived earlier than expected! Out of a LITERAL 5 page list of options Taylor was THE best choice. This was above & beyond "just doing a job"! Thank you!!!

    Answer from pro:

    Thank you so much for the kind words. I know moving cross border in the age of COVID is not easy so happy we could help.

    Reply created 21 Apr 2021
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 8 Apr 2021

    Moving

    We were very pleased with Taylor moving when we decided to sell our home and relocate. We are not that experienced at picking up and moving after being in the same place for 25 years, but fortunately they know what they are doing. We found the office staff patient ,helpful and communication was so easy that we could just send off a text if we needed extra picture boxes and things for the crew to bring on moving day. They showed up on time , and all the crew was fantastic, well prepared, and a real pleasure to deal with. It is evident they take pride in the equipment and trucks, so I’m of the thinking if they take care of their own stuff hopefully you’ll look after mine too. Our moving cost includes storage services while our new house is under construction

    Answer from pro:

    Thank you for your trust

    Reply created 9 Apr 2021
  • Review from Jim FitzGerald
    Rating: 5 out of 5
    Review left on 2 Feb 2021

    Taylor is a step above the rest!

    Rick Taylor and his team are a step above the rest! Very polite, professional and understanding of my personal items. They handled everything with the care and attention that far exceeded my expectations. This is my second move and on both occasions Rick and his team always provided too service. There is no other moving company but Taylor!

    Answer from pro:

    Thank you for the kind words Jim!

    Reply created 3 Feb 2021
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 31 Dec 2020

    Local Burlington Ontario move - family and household contents

    A pleasant experience all around. Taylor had a comptetitive quote and when I called to discuss the details they really stood out as a company willing to work with their customers to meet their specific needs. My move involved several months warehouse storage while my new home was being renovated (essentially 2 moves). It also involved a big heavy piano, lots of artwork, antique furniture, big wordropes, etc. They coached me through the prep process, provided boxes and on move out and move in days (the dates were several months apart), they did a great job overall. They even came back 6 months later to reposition my piano at no charge! They only damage was my big screen TV, which they replaced new without any quetions withing 2 days. I was really impressed. Great service overall. This is my 6th move and it went better than all the previous movers we had used in past. Way to go Team Taylor!

    Answer from pro:

    Thanks John

    Reply created 5 Jan 2021
  • Review from Melanie Blair
    Rating: 5 out of 5
    Review left on 26 Nov 2020

    Great Movers, Very Communicative Company!

    I set up my house move from Hamilton to a Woodbridge storage facility recently. The company prior to my move was very communicative and friendly. The 3 movers were lovely gentlemen and very quick with minimal damage to the unit concerning some complicated items to move. They treated most of my items with care and consideration also. The cost was very reasonable. I would 100% recommend!

    Answer from pro:

    Thank you Melanie

    Reply created 27 Nov 2020
  • Review from HomeOwner
    Rating: 0 out of 5
    Review left on 26 Oct 2020

    Moving

    We moved a short distance, within Burlington. They were rushed, left items behind them left without telling us. Upon unpacking there are many items destroyed. Irreplaceable tea set, Royal Doulton figures.. No longer available! Named after my Grandmother. It was carefully wrapped in bubble wrap. I'm heartbroken. We're asked them to wear masks.. They put then on to enter three house then took then off. No shoe covering! Not what I expected at all!!!

    Answer from pro:

    We are sorry you are not happy with the move and have sat down with the crew to discuss. On local moves the charges are by the hour and the crew is trying to get the move done as economically as possible for the customers sake. We do not wear booties nor do we sell or promote that we do, we use floor runners throughout for floor protection. Booties can be dangerous and are not suitable when we are coming into and out of a house 300 plus times. We do follow COVID measures that mandate we use masks in the house but outside and in the truck our crew are free to not wear them. Again, we are sorry we did not meet your expectations.

    Reply created 27 Oct 2020
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 7 Oct 2020

    Move and storage

    I used Taylor for a move and storage as well. An antique chair was damaged when items from storage were recently delivered to me. It was repaired without hesitation and returned promptly. My experience with Taylor from the original move, during storage and then the final delivery of stored items has been entirely satisfactory. I would highly recommend Taylor Moving and Storage to anyone requiring that type of service.

    Answer from pro:

    Thank you

    Reply created 7 Oct 2020
  • Review from Rita Cocetta
    Rating: 5 out of 5
    Review left on 29 Aug 2020

    Packing and moving service

    Hi Rick, Just wanted to thank you and your team for all the help provided during our move. Special thank you to Troy, Adam, Mitch, Brandon, Cory, and Justin for packing, and moving us to our new home in Niagara-on-the-Lake. What a great bunch of hard working guys that provided an excellent moving experience. They made sure that everything arrived safely and put in it’s proper place. The one thing that stood out the most was their amazing team work. They worked so well together to make sure everything was done top notch! We will definitely be recommending your company to all our friends and family. Thanks again, Rita and Valdi Cocetta

    Answer from pro:

    Thank you Rita

    Reply created 31 Aug 2020
  • Review from Customer of Taylor Moving & Storage Ltd
    Rating: 5 out of 5
    Review left on 7 Aug 2020

    Move of household goods from Florida to Hamilton

    My mother-in-law died in April in Florida. Her personal possessions where to be divided between my husband and his brother with some things to be given to my children. Due to the COVID situation and my husband's medical problems, no one from Canada could go. Taylor supplied a local mover to pack up the china and glassware and move everything to Hamilton. A perfect move with no hiccups.

    Answer from pro:

    Thank you

    Reply created 31 Aug 2020