We were very nervous during the weeks leading up to our big move. Things had been going wrong a lot during that time, and we expected another disaster would come from this, our first time using movers. We had a full house of stuff including some additional hassles in the basement (lots of exercise equipment and a 400-lb 150 gallon aquarium). We had kept our expectations extremely low and resolved to be happy if our movers just managed simply to get everything from A to B in 'one piece' (relatively speaking).
We made sure to pack as much as possible into clearly labelled boxes during the days before the movers were scheduled to arrive. Most boxes were then stacked in the main entrance to make it quicker and easier for the movers. This proved to be a great idea.
On moving day, three men from Tender Touch arrived. They were on time and eager to begin by touring the house in order to visualize the move. An invaluable step for sure, and I could see that Phil-- the seasoned pro who is now our favourite person--knew exactly how to make this move work in a fast, efficient, and safe manner.
Throughout the day, Phil expertly managed a well-trained team of three to a successful move (all in one truck). They all made us feel that they enjoyed their work, they're happy to be doing it, and they understand our anxiety (but they were quick to calm our nerves). We were so pleasantly surprised with the outcome that we felt we've become jaded in expecting anything less than what we paid for--or maybe great companies like Tender Touch are extremely rare these days... It was clear that every action by the movers was skillfully executed to ensure the item transported safely and that there would be no damage to either house.
All in all, our experience can be summed up by our reaction to each other as soon as Phil thanked us and shook our hands. As the door closed, we both said at the same time 'That was SO worth it!!!' It really was.
