Tender Touch Moving & Storage reviews (335)

I decided to go with Tender Touch Moving based on a friend's recommendation, after I complained to her about a bad experience with movers two years ago. During my previous move, the movers showed up nearly two hours late, so I was very surprised when Dwight and Joe showed up on the dot of 9:00 a.m. - the "approximate" time given to me by the woman who had taken my booking. I was really stressed that morning - as most people are during the turmoil of moving - and Dwight was instantly reassuring. "We'll take care of everything," he promised. "You just sit and drink your coffee and leave it to us." Both Dwight and Joe were super-efficient, sizing up the situation and diving right in. Joe was speedy at getting the boxes down the stairs and out to the truck with very little fuss. Dwight was super-careful with the pieces that I was most concerned about, taking the time to wrap my really valuable furniture in blankets so that they wouldn't get damaged, and wrapping the cloth furniture in plastic so that it didn't get dirty. They effectively troubleshot a problem with getting my kitchen table out the front door, taking the door off its hinges to allow them access, and then putting it back afterwards. They checked in with me periodically to make sure I was happy with how things were going, and that I was satisfied with the service. They also took the time to listen to me when I expressed concern about particularly fragile pieces. At the storage unit, they were equally speedy and efficient, and managed to get all the contents from my one-bedroom apartment safely into a tiny 8x10 space, with room to spare! I would definitely use Tender Touch again and I give Dwight and Joe my highest recommendation.

We moved with Tender Touch and almost everything was damaged or missing. Our wood floors were scratched and we paid double what was quoted. pure hell!!! First off, all our furniture was destroyed. Legs were missing from our sofa. Our headboard was scratched. Screws had been stripped and glass was broken. This move cost us about $10000.00 in damages and replacement parts.

The team of Derek, Elvis and JP did a phenomenal job moving me from my condo. They were prompt, polite, professional, and most of all very careful with all items big or small. Their work exceeded all of my expectations and they moved me into my new location without any worries. I was beyond impressed with them, and would recommend them to anyone who asked.

These were hands down the best movers I've ever had! Friendly, professional and respectful. I wasn't nervous once that they would forget they were packing/moving my personal possessions and that they were in a home, not just a building. AND they came in under budget!

The team of Dwight, Elvis, and Joe did a tremendous job moving our belongings from one apartment to another. They were courteous, efficient, and extremely helpful. Aside from the expertise in moving the items, their friendly and reassuring attitude alleviated most of my stress on the day of the move. Thank you, Tender Touch. I will recommend this service to anyone else I know who has a move coming up.

It's not very often you have a pleasant experience with movers and moving companies. Tender Touch were fantastic from day one with the quote to the day of the move. They were extremely polite and courteous, careful with everything they lifted, and wrapping anyting that could be damange - perhaps a little excessively! Ali, Douglas, and Gary were a huge help to getting us settled into our new home. I'd recommend them and Tender Touch moving to anyone. Cost and timing were probably the most competitive of everyone we called.

I originally moved out of my condo and into storage. It didn't go well. I hired Tender Touches to move me out of storage and into my new home. They were friendly and exceptionally professional. Dwight was incredible. Everything was well protected, they seem to be taking there time but still moved me in faster than the previous company. I was expecting the move to take longer (one floor condo versus three story heritage home). Derrick pointed out that with the narrow stairs their might be some damage but they would try their best to keep it to a minimum. Total damage: 3 scuff marks which we fixed with a little touch up paint. The most amazing parts were the large six drawer dresser (particle board with veneer) that weighed 300 lbs. Brought it up to the third floor without a single ding, scratch or scuff on it or the walls, ceiling, stairs, banisters, etc. plus the queen size bed frame with steel frame and hideaway storage compartment. Derrick utilized his hoisting expertise to bring it up the front of the house and through the second story balcony. Without question the ONLY company I will hire to move my home is Tender Touches Moving. They worked harder, took less time, made me feel totally at ease and for 2/3rd what other world recognized moving companies would charge. A total win-win-win situation.

This is the second time in five years that we have used Tender Touch moving. They pack everything so that it is extremely well protected. They are efficient. Took two very small breaks but that was it. They had some difficulty getting our fridge into the new house, but kept thinking about it while they worked, and eventually they did find a way to get it into the house. You should definetly consider using Tender Touch Movers for your next move!

We moved my boyfriend's parents from a 3 bedroom house in North York to a 2 bedroom condo in Woodbridge, and I have never had such a smooth, stress free moving experience in my life. From the beginning, Tender Touch offered superior customer service in every way. Even though we booked too late for a free consultation, Erika took the time to look at my list of items and provide me with an estimate for the move, which turned out to be very accurate. Maria answered my many questions, and both ladies consistently provided detailed information in a timely fashion. On move day, Elvis, Justin and Gary were friendly, polite and hard working. They took great care with our things, and made sure they wrapped everything thoroughly, and put down floor mats. They also made sure they placed all items in the appropriate spots in the new place. They were professional + friendly throughout the entire experience, way to go guys! I would highly recommend Tender Touch Moving to anyone who values attention to detail, and friendly, professional customer service! It is easy to see why they were the Best of '08! Dale in Stouffville

After weeks of stress the day came and went smoothly. The team of Freddie, Carson, and Paul was great to work with. They braved the 3 flights of stairs from my old apartment like champions. I would and have already recommended them to friends and family.