Awnings By Rolltec reviews (275)

Review from Customer of Awnings By Rolltec
Rating: 5 out of 5
Review left on 13 Jul 2020
New awning backyard
Great product, well suited for my limited space. Good service and follow-up when needed. I self installed, but the installation guide could be fine-tuned a bit. Would reorder from Rolltec anytime.
Answer from pro:
Thank you very much for your review. We are glad you are happy with your new awning.
Reply created 14 Jul 2020
Review from brodieswartz
Rating: 5 out of 5
Review left on 3 Jul 2020
Second Rolltec Awning
We bought our first awning five years ago and love it. The price Rolltec charged was fair and their selection and service was second to none. We had a small issue with the awning two years after we bought it and they came back and fixed the issue promptly and with no charge. We didn’t hesitate to go with Rolltec when we decided to install a second awning. Helen is polite and efficient to deal with, installation and timing is as promised and the installers are tidy, polite and happy to answer questions. You won’t be disappointed if you choose Rolltec.
Answer from pro:
Thank you very much for your kind comments. Enjoy your awnings for many years to come.
Reply created 7 Jul 2020
Review from HomeOwner
Rating: 5 out of 5
Review left on 2 Jul 2020
Awnings installed by Rolltec
From the initial contact with Nick our salesperson at Rolltec, to the installation of the three custom awnings we ordered, everything was conducted in a professional & timely manner and ran smoothly from start to finish. We experienced no pressure tactics and we enjoyed the opportunity to visit the manufacturing plant and showroom to view all options prior to placing our order. After paying our deposit we were frequently kept informed of the status of our order and both Helen & Rose at Rolltec reached out to us to run things by us and confirm the installation date. The installation team arrived on the day scheduled, at the allotted time and the installation was completed by 4: 00 p.m. as planned. The installer, Oscar and his assistant made sure we were kept informed as the installation progressed and they also ensured the site was clean and tidy at the end of the day. If you are thinking of ordering awnings for your home we have no hesitation whatsoever in recommending Rolltec for high quality service.
Answer from pro:
Thank you very much for such a wonderful review. Enjoy your new awnings.
Reply created 7 Jul 2020
Review from HomeOwner
Rating: 5 out of 5
Review left on 2 Jul 2020
Awning Supply and Install
We needed a roll-up awning to cover a south-facing balcony. I contacted two companies during the COVID shutdown - the first one only replied after several attempts and seemed rather disinterested, but Helen from Rolltec replied immediately and we were able to discuss the options. We picked the style and size based on pictures that I sent her, and four weeks after a deposit was paid we had an awning. I can't yet speak for the longevity of the awning but it is exactly what I wanted and seems to be a high-quality product at a reasonable price. The installers were extremely efficient and courteous, so overall I cannot find any fault with the product or the company.
Answer from pro:
Thank you very much for your kind comments. Enjoy the awning. It came right in time for hot weather.
Reply created 2 Jul 2020
Review from Dan & Kristy
Rating: 5 out of 5
Review left on 28 Jun 2020
Backyard awning purchase and install
From purchase to install everything was great. Helen walked us through everything on the phone and we made our selection and purchase. The installers did a great job, clean and very professional.
Answer from pro:
Thank you very much for taking the time to leave us a review. We really appreciate it. Enjoy your new awning.
Reply created 29 Jun 2020
Review from Customer of Awnings By Rolltec
Rating: 5 out of 5
Review left on 22 Jun 2020
Awning - Supply and Install
The project was a motorized awning for a 20' X 6' townhouse balcony. Measurements were taken, rendering was prepared and approved, order was placed, installation was 4 weeks after order Product looks great, is easy to use.
Answer from pro:
Thank you very much for your review. We are happy that you had a positive experience dealing with our company. Enjoy your new awning!
Reply created 24 Jun 2020
Review from Customer of Awnings By Rolltec
Rating: 5 out of 5
Review left on 20 Jun 2020
Purchase and awning install
The installer where super friendly and very good at their job..great people skills..very I was. impressed..product top quality very impressed with the whole operation..salesman was super nice and new his product well
Answer from pro:
Thank you very much for your review. We are very happy to know that you have enjoyed dealing with us. Enjoy your new awning!
Reply created 22 Jun 2020
Review from Leo Marland
Rating: 5 out of 5
Review left on 14 Jun 2020
Great service on 20yr old awning
Rolltec have been to service our awning a few times over the past 7 years. Their staff have been very helpful and given us good advice both on the phone and for the service visit. I'm impressed that they service their older awnings so well and keep parts for them. Great to see their top rating on HomeStars - they deserve it!
Answer from pro:
Hi Leo, thank you very much for leaving us such a nice review. We are always happy to help our customers over the life of their awning. I hope you will enjoy it for many more years.
Reply created 15 Jun 2020
Review from HomeOwner
Rating: 5 out of 5
Review left on 8 Jun 2020
Awning Purchase and Install
Great installation team (Oscar and 'Big M'). Work and disposition were very professional and courteous. A very clean job! However, Rolltec reneged on the deal with price! Signed Purchase Order price was revised! I was given the option to cancel. That is not how to conduct business! As we had donated the old awning, we had no choice but to proceed. Extra cost was $273.00! Update: The GM, Helen reached out to me and explained the price revision was the omission of the HST and that it was an honest mistake and Rolltec had already 'split' it with me. I appreciated the call and accept that mistakes can happen. I no longer have an issue with the pricing. Awning looks awesome and functions extremely well!
Answer from pro:
Thank you very much for leaving us a review. Enjoy your new awning!
Reply created 8 Jun 2020
Review from Pratap Mehrotra
Rating: 5 out of 5
Review left on 28 May 2020
Awning in the backyard
We have dealings with Rolltec for the last 20 years. During that time this is the third awning that they have installed. Every time there was and excellent service. Their product is much superior and lasts for a very long time. This time and the last I dealt with Helen who is the General Manager, She provided excellent service in the showroom last time and on the phone this time. The salesperson Nick was very good and explained all the requirements and details of the installation. The installer Oscar was knowledgeable and friendly and so was his assistant. In short I would not hesitate in recommending this company for quality product and installation.
Answer from pro:
Hi Pratap, thank you very much for your kind words. We really appreciate your business.
Reply created 29 May 2020