Hamilton Door Systems

Rating: 4.7 out of 5

Hamilton Door Systems reviews (31)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 11 Jan 2017

    Purchased bottom rubber for door

    I had a new garage door installed from Hamilton Door Systems a few years ago. I noticed that the bottom rubber was wearing and needed replacing. I called their office and spoke to a girl on the phone. I told her that I was a handy guy and could replace it myself. She said... Not a problem, just bring your old piece to us and we will try to match it to what you have. I did and the girl gave me a new piece and was so nice to deal with. The guy there gave me a bit of help to install it myself, and I came home and had done it that day. I have never seen a company be so helpful, and go above and beyond to work with their customers. I was also pleased that they would sell me the parts, and not charge for additional costs. Thanks again, and would highly recommend this company.

    Answer from pro:

    Thank you for taking the time to write a review. We are pleased that you were able to find the part you needed. Our parts department is stocked with most garage door parts, such as rollers, hinges, and weather strip as well for our " Do it yourself " customers. Feel free to call our office if you need anything further for your garage door, or garage door opener. Thank you, HDS Customer Service

    Reply created 12 Jan 2017
  • Review from HomeOwner
    Rating: 0 out of 5
    Review left on 21 Dec 2016

    Garage door repair

    In July 2014, I had a broken spring on my double garage door. This company came out an replaced both springs. 2 years later, one of the springs broke again. My previous springs lasted 10 years. When I called them, I was told that the springs had a one year warranty and they offered to come and fix it again at full cost. I have called other garage door repairs companies and they are all surprised that the spring lasted only 2 years. The have advised that the normal spring life is 10-12 years. This companies representative told me that opening and closing the door 10 times per day can shorten its life. I told them that the door is opened and closed about twice a day. They did not seem to care. I would not bother with this company again. I believe either the spring was defective or was installed incorrectly but that is just my opinion. The more concerning aspect was their "too bad" attitude. This does not bode well for any type of repeat business.

    Answer from pro:

    Dear AJ, We are sorry to hear that you were not satisfied with speaking to our office staff. We strive to make sure our customers have been provided with all the information on service, installation, parts & repairs. Upon reviewing the information, we believe you may have dealt with another company that has been using a similar name to ours, but in fact, is not our company. Kindly confirm that we were the company that serviced your door in 2014. Unfortunately,the office staff was hung up on while trying to get more information from you. We would appreciate you checking the bill that was provided on the service in 2014. We always provide that to each customer, as we do charge HST and are a legitimate company. Thanking you in advance to correct this matter. Regards, HDS. January 9th 2017 Dear AJ, Please note, our office has been following up in the matter of your review. We have taken the initiative to call the manufacturer for parts, Steve has confirmed springs have a 1 year warranty only to any garage door company that purchased any parts from them. We are sorry that we could not offer you a free replacement spring due to the fact it was installed in 2014. Sorry for any inconvenience this may have caused. You may follow up with our office at 905-648-8797

    Reply created 3 Jan 2017
  • Review from Edwin Chong
    Rating: 5 out of 5
    Review left on 18 Feb 2016

    Replaced broken springs

    Very professional in all respects. Mike, who took my call, gave me an estimate and appointment for the next day. Joe, the installer, was on time, knowledgeable and completed the job in a very efficient manner. Final cost was exactly as agreed. No surprises. Highly recommend.

    Answer from pro:

    Thank you for taking the time to write a review. Hamilton Door Systems is proud to service our community and provide as much information to the customers that call in for service or repairs. This way, they have an idea for the costs of repairs and can make an informed decision. Our staff and technicians are very happy that you will be recommending our company for any future garage door or opener needs. Thank you from HDS.!

    Reply created 18 Feb 2016
  • Review from patrick despatie
    Rating: 5 out of 5
    Review left on 11 Apr 2015

    garage doors replacement

    I was extremely impress with the quality and professional and attention to details they are we don't see that these days would recommend this company in a sec thanks Patrick

    Answer from pro:

    Thank you Patrick for taking the time to write a review. It has been a pleasure to have you as a repeat customer for so many years, and even though you have moved, to continue to have our company service and install your garage doors. We appreciate your business and continuing to service all your garage door and openers HDS Staff and Technicians

    Reply created 13 Apr 2015
  • Review from Jillian
    Rating: 5 out of 5
    Review left on 4 Feb 2015

    Garage door opener

    Friendly, knowledgeable, same day service! We were given the option of repairing the old garage door opener, but given its age we decided to replace it. Very happy with the new opener, very quiet! We will be calling back soon to have Joe replace our other one!

    Answer from pro:

    Thank you Jillian for taking the time to write a review on HomeStars. We appreciate our customer feed back and look forward to installing your other opener when the time comes. Please call and speak to our friendly staff who are happy to assist you with all your garage door and opener needs! HDS Staff.

    Reply created 3 Mar 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 30 Aug 2014

    Garage Door

    This Company installed our double garage door 2010! Looking at it this morning made me think it's still as good as day it was installed. Originally had a few issues with cosmetics of panels but no problem, Hamilton Door replaced them! Had a rubber seal on a panel come out about 8 months later, they replaced panel. This door with windows is beautiful, installation great, installer very friendly & competent! If you need a garage door, call these people, you will not be disappointed.

    Answer from pro:

    Thank you Mr. & Mrs. Graham for the wonderful comment on Home Stars. It was a pleasure to install your garage door, and are very pleased you are happy with the product and installation. Hamilton Door Systems Ltd. is very proud to be a locally owned and Family operated company, and able to Service, Repair and Install garage doors for our surrounding communities. Thank you again, for your kind review HDS Hamilton Door Systems Ltd. and Staff.

    Reply created 2 Sep 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 17 Jun 2014

    Replace garage door spring

    Our garage door spring snapped and we need to replace it. HDS came to our house within one day after placing an appointment and was extremely helpful and knowledgeable. In addition to fixing the spring they also checked the operation of the door and straightened bent hinges free of charge.

    Answer from pro:

    Hello Kathryn, HDS - Hamilton Door Systems Ltd. staff and technicians appreciate you taking the time to write a review for us. We appreciate and value our customer's opinions and feedback. Thank you again, HDS Staff

    Reply created 19 Jun 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 13 Dec 2013

    GARAGE DOOR

    Quick response to phone call. Very friendly and very efficient technician who eased these senior citizens' anxieties re large garage door off the tracks. Also advised us on future replacement possibilities of very old garage door system.

    Answer from pro:

    Thank you Steven for taking the time to write a customer's view on your garage door service experience. Hamilton Door Systems Ltd is proud to be a locally owned and Family operated company. It was our pleasure to assist you with your garage door needs, and if you have any questions or concerns, don't hesitate to contact our office. Thank you again, HDS Staff.

    Reply created 3 Mar 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 22 Jul 2013

    2 fixed garage doors

    They did what they said they would and very efficiently too, fixed both doors that had separate issues for a reasonable price. The technician was very friendly and professional. I would highly recommend them and will be using them in the future.

    Answer from pro:

    Hello Bryn, Thank you for taking the time to write a review on Homestars. We are glad that you were happy with our service. Hamilton Door Systems is proud to be a family owned and operated company. Customer Service is our # 1 Priority. Wishing you a great day, HDS Sales Team

    Reply created 9 Jan 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 3 Apr 2012

    Garage Door Opener

    Our garage has a very low ceiling, so low that we never thought we could ever fit an opener. Mike came out for an inspection, followed up the next day with a couple of options and a week later made an appointment and actually managed to shoe-horn an opener between the ceiling joists. It was a very positive experience dealing with HDS…they did everything they said they would, the cost was quite reasonable, the installer showed up on time and stayed until everything worked perfectly and he had set up and explained how everything worked. I appreciate the professionalism and wouldn't hesitate to recommend them.

    Answer from pro:

    Hello Bill, Our company is pleased that we could install the garage door opener for you. We appreciate you taking the time to write a review on our service and installation. Wishing you a great day, HDS Hamilton Door Systems Ltd.

    Reply created 9 Jan 2017
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