I am a loyalty customer on the HVAC side of Arpis, and a very happy customer! Every employee working on my furnace or air conditioner was amazing. That's why I thought I should call Arpis for my plumbing problem. Well, I was quite disappointed. The Arpis plumber was competent but took a very long time to make decisions (while the clock was running) and when he left after 4 hours, he said that the company would call me with quotes to get the project moving. I did get a phone call from Arpis and when I asked specific questions about what was included for the price, the lady said she would get back to me via email with specific informations because she had to check with her manager. When I did not receive an email, I called Arpis and was told that this employee did not work there anymore but that someone else would reach out to me shortly. After a few days of silence, I called and left a message for the supervisor. I left one message a day for three days. After the third day, I did get a very nice and courteous call from the supervisor, which was much appreciated. I asked if he could send an email with specific details. I did get an email but I had to ask to receive more information about what was included and the specific price for each product. I did not receive an answer. I decided to move on and say good bye to April. I called a different plumbing company and in a matter of 24 hours, my project was completed! The new plumber gave me a quote for the project before the start. The quote included time and parts instead of running the clock like with Arpis. There was a sense of security in knowing that no matter what, all I would pay in the end was the price quoted. Therefore, I will remain a good customer at Arpis for HVAC but will avoid the plumbing side of the business in the future.
