Western Canadian Furnace Company

Rating: 4.2 out of 5

Western Canadian Furnace Company reviews (75)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 13 Dec 2012

    furnace service

    My furnace stopped working. I called around and Western was able to send someone out sameday to fix it. Yuriy came and installed a new motor. He knew what was wrong and was able to explain it to me in laymans terms. Will be using them from now on and will recomend their service department.

    Answer from pro:

    Thank you for your great review and look forward to providing you with services in the future!

    Reply created 24 Aug 2013
  • Review from HomeOwner
    Rating: 1 out of 5
    Review left on 12 Dec 2012

    Furnace Cleaning & Humidifier

    We had Western Canadian come in and do a furnace cleaning as well as install a new humidifier. At the time we were happy with the installation and the service. However, the following week our furnace stopped working. The Western Canadian furnace technician came and found a piece of cardboard from the old furnace filter that had ripped off and jammed in the furnace fan. This caused the motor to burn out, and resulted in a $700 invoice to replace it. This piece of cardboard ended up in the fan because the old filter was not removed carefully when the original cleaning was done the week before. They should have at least double checked to make sure that nothing had ripped off when pulling out the old filter. Our furnace is relatively new and would not have broken without this piece of cardboard getting stuck in the fan. I have called multiple times and sent emails to Western Canadian with my concern. I have asked to speak to the manager, but my calls and emails have not been returned. I am frustrated by the extra expense this cost our family, and the poor customer service at Western Canadian Furnace Company. I would definitely not recommend this company.
  • Review from HomeOwner
    Rating: 2 out of 5
    Review left on 20 Oct 2012

    Dryer Vent Cleaning

    The two techs were friendly. They were an hour late but advised me in advance about 40 mins ahead of my appointment. Left a mess in my yard of a large pile dryer lint they cleaned out. I contacted the company to voice my displeasure and dissatisfaction and never heard back. Disappointed I paid $170 to have to clean up their mess and then was ignored.
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 11 Oct 2012

    Furnace clean.

    Thanks to the technicians Randal and Ram for the good service,they came on time and stay the whole hr.as they say it would lasts.I found them very professional and I happy that finally the furnace is clean.
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 1 Oct 2012

    Furnace cleaning but so much more!

    Randal and his partner were excellent representatives of your company. They were so knowledgeable and explained everything to the smallest detail. I feel very confident with their workmanship and credibilty. They not only cleaned the furnace, they cleaned the dryer duct, chimney, fireplace and even found the Thermal Coupler on my furnace was going to go at any time!! They did both my duaghteres and miy place and now more then ever i feel the maintencae is complete and whay is the MOST important to me is we are all safe!!!

    Answer from pro:

    Barbara, Thank you for taking the time to write such a wonderful review for our company! We greatly appreciate your feedback and are happy to provide service for you and your daughter in the future. Best Regards, Bruce Irwin

    Reply created 2 Oct 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 8 Sep 2012

    Furnace and vent cleaning including high effeciency bypass

    I want to thank Western Canadian Furnace for sending Randal and Saidu to do this fall clean up work with furnace and vents. They were very detailed in what they did, very discreet and extremely professional. Thumbs up to your team. And we will see you next year. SIncerely, Diane

    Answer from pro:

    Thank you Diane, we sincerely appreciate your feedback. Very happy that you are pleased with our services :) Looking forward to servicing your home in the future. Bruce Irwin

    Reply created 9 Sep 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 22 Jul 2012

    Furnace Service, Cleaning of Ducts, Gas Fireplace, and Chimney

    The two technicians were very punctual, showing up about five minutes before the scheduled appointment time. They were friendly and professional, introducing themselves and then clearly explaining what they were going to be doing. They went to work quickly and were very efficient. The technician that inspected/serviced the furnace brought to my attention two parts that were nearing the end of their life span - the flame sensor and the ignitor. He said that they may or may not last us through one more winter, but I wanted to be on the safe side and instructed him to replace both parts at their respective prices (about $120-130 for both parts combined). They proceeded to clean out all the ducts in the house with their special truck vacuum and also cleaned out the chimney and gas fireplace. All in all, they were punctual, efficient, reasonably priced, and professional. I will definitely be using them again in the future for my annual furnace/HVAC maintenance.

    Answer from pro:

    Thank you so much Chantal for your awesome review! I'm very happy to hear that we were able to satisfy your expectations and that you had a great experience with us! Our techs are always happy to explain everything that is going on in your home. Upfront pricing make it so your not stuck with a surprise at the end of the work. Call us anytime:)We really appreciate your personal recommendation!

    Reply created 23 Jul 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 21 Nov 2011

    furnace servicing

    I had the guys from western at my house today, they did an amazing job, they were very good at explaining everything they were doing to me, and they left my house clean. Thanks to service guys at western:-)

    Answer from pro:

    Thank you so much Gail for taking the time to wright a review about your experience with us! We are very happy that you enjoyed our services:)

    Reply created 23 Jul 2012
  • Review from HomeOwner
    Rating: 0 out of 5
    Review left on 20 Nov 2011

    Never again!

    Technicians were unprofessional, rude, careless and arrogant. The tried to upsell me before they even started. One technician blew dust all over the house while the other one sat in a chair in the basement doing NOTHING, then he went and sat in the truck!! The vaccum was not running while the vents were blown so the dirt and dust just ended up all over the house. When I asked one of the guys why he wasn't looking at the furnace, he said he didn't want dust in his face. The 'technicians; also damaged my basement windows and my walls. I was finally fed up and asked them to leave. One of the technicians got extremely defensive and even more rude. He told me that he knew there would be problem. Really? He also said that he didn't like me watching them. Yes, I know why. Because they were doing NOTHING. The technician threatened to call the police (not sure what that was all about), but he refused to let me speak with his boss, nor was he willing to give me his supervisor's phone number. He did not want to put the furnace back together, but I wasn't going to let him leave before my furnace was running again. And these are representatives of your company? Never ever will I use Western Canadian Furnace again or recommend them to anyone.

    Answer from pro:

    We are very sorry Lewis that things did not turned out very smoothly. We did everything we could to rectify the problems that occurred, i.e. issuing a full refund, fixing the minor damages on the wall and a window and make your experience with us much more enjoyable. We hope you will give us a chance in the future.

    Reply created 23 Jul 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 20 Sep 2011

    Cleaning

    Really good service, discuss hypo-allergenic concerns. Knowledgeable. Kind and on-time. Professional and was not nosey like other companies around the house. Did a good assessment and made sure all vents were accounted for before starting the job.

    Answer from pro:

    Hello Vivian, thank you for your feedback, we really appreciate it! Looking forward servicing your home in the future. Bruce Irwin

    Reply created 17 Nov 2011
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