After 23 years, our furnace and air conditioner were in need of replacement, so my husband and I began shopping around for a heat pump with an auxiliary gas furnace as a backup for extremely cold weather. We contacted several installers including Maple Air. Farzad gave us a competitive quote on a Bosch system we had decided would suit our needs. The quotes we received from other installers who came highly recommended were quite close, but we decided to go with Maple Air and are very happy we did. Farzad was very attentive to what we wanted when he came to look at what we had planned, and did a marvellous job expediting the process, arranging for duct cleaning in advance, setting up the energy audit for the rebate program, and lining up a team of technicians to do the installation at a time that suited us. It is testimony to their efficiency that the system was installed and running perfectly less than two weeks after we first contacted Maple Air. The installation involved visits from both electricians and HVAC specialists and took two days; but the entire team was very careful and efficient about their work, and did a very fine job of extending new vents and electrical connections through the exterior wall without unnecessary damage to the brickwork, which they left neatly sealed. The new system is running well and the heat pump cools and dehumidifies our house much more effectively than our old air conditioner ever did, even when it was new. A few days after the installation Farzad made a follow up visit to make sure everything was working well and to our liking. We were attracted to Maple Air mainly with an eye to future service. They are a large organization with many expert technicians available, so after seeing how they go about their work we have enrolled in their Maple Care program, and feel that by doing so our HVAC needs are taken care of for the foreseeable future. We recommend Maple Air highly.
