Maple Air Inc reviews (508)

TLDR -- we've had our units for 7 months; they've come into our home 4 times because of defects, 1 unit had to be replaced with a brand new one, we have cleaned our filters 5 times (they recommend once every 6 months), and now we're again running into issues with another unit. Despite all the good reviews we have seen about this company, this place has not given us anything but headaches. We had them install three mini splits in our house 7 months ago (March 2022), and have called them back almost every 6 weeks since then due to a malfunction in 2 of the 3 units -- the only reason the third hasn't had issues is because it's barely used. In fact, we had to push them to replace one with a brand new unit. At this point, Oct 2022, one of the units is AGAIN defective, this time the one on the main floor. Their installers also have no respect or regard for our time, coming in whenever they want within a 4-hour time window without warning despite our request for a text or call when they're on their way. My partner and I work from home and once, they came unannounced while both of us were in work meetings and then they just left. Another time, they took photos of the unit out of context, accusing us of having "dirty filters" and not maintaining our units properly and have circulated it among their internal staff without our consent. I highly advise you stay away from this company. Spare your money, time and your energy. There are many other options for HVAC-related services out there.

the Work was completely satisfactory with good back up from bill and jay in support

We wanted to get a heat pump that would tie with our existing gas furnace, which is only a few years old. Every other company tried to sell us a new heat pump/furnace combo. Maple Air installed our new heat pump and it's working perfectly with our existing furnace blower. The gas furnace is our back-up for really cold days (haven't had to use it so far). The installation went smoothly and the workmanship was top notch. We recently called Maple Air again to come and switch some wiring on our humidifier and Neal came by and got it sorted promptly. Highly recommend this company.

Chose to get a quote from Maple Air this past summer to replace our 22 year old furnace. Maple Air were extremely responsive and helpful in narrowing down my choices for a furnace replacement. After reviewing their quote, their brands and experience of other customers, we chose Maple Air. Their installation was smooth fast and clean. Really enjoying our new furnace and would highly recommend Maple Air to anyone looking to replace or service their furnace or AC. A+++++++

Farzad was extremely professional and knowledgeable. He took his time to understand our needs and offered options that aligned with those needs and budget. Installation on both occasions was quick and staff was professional and super tidy. Definitely recommend this company.

Had a very good installation with Maple air. The sales agent was friendly and took his time explaining the options to me. The installers were friendly and worked very hard in my furnace replacement. I had a Question about the installation afterwards and the agent on the phone was extremely kind and reassuring. This company is strongly recommended.

I moved into a new home 3 Months ago. Maple Air was their original provider and installed the ac and furnace a few years ago. I got Azam to complete the ac service call as it wasnt cooling very well and he needed to simply clean it out and unblock some water. He was fantastic. I then decided to enroll in the monthly plan they offer of $29.99/month for maintenance warranty of parts and labour. This also includes a once a year maintenance call for each unit. I called Azam in again for the furnace maintenance and he discovered there was too much water which flooded the motor. He was able to find this particular part (as they are all back ordered) and installed it and we are ready for winter. Thank you so much Azam! And maple air for standing my the warranty and having such great technicians who are so knowledgeable! Thank you!

I contacted 4 companies to replace my furnace. Maple Air responded with the best quote for the latest model of Carrier. Installation was on time and very smooth. Maple Air employees were clean, courteous and highly skilled giving me a high degree of confidence. Maple Air stands head & shoulders above other authorized installers for Carrier Furnaces.

Required replacement capacitor and conductor for heat pump unit. Service was efficiently, promptly and professionally carried out.

Ive been using Maple Air for all my AC and heating needs for many years. They are reliable and fair to deal with. Customer service staff and service techs are all knowledgeable and helpful. I highly recommend them.