Excel Homes

Rating: 3.3 out of 5

Excel Homes reviews (234)

  • Review from Roberta Akua Ehigiator
    Rating: 5 out of 5
    Review left on 25 Jan 2018

    Hillcrest Home

    I moved in to my home in December 2017 and I it was above expectation. Everything from the kitchen to the bathroom was a dream come true. Thank you team Hillcrest for a wonderful Experience . The whole process was worry free.

    Answer from pro:

    Hi Roberta! Thank you again for your kind words :) We are so happy that you love your home! Welcome again to Hillcrest and the Excel family! :) Please let us know if you need anything :) Michelle Rogers-Customer Experience Manager

    Reply created 29 Jan 2018
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 22 Jan 2018

    Savanna home.

    I am happy with new home and we liked it. At the time of costing when we do the upgrade the appliances the related thing supposed to be included on it. eg water connection to the fridge but charged as a new item. We have been told that there will be two or three tour before the possession date and will be explained about the construction process but it was not happen. I get in to the house on the date of possession date first time. Otherwise OK.

    Answer from pro:

    Hi Bharat, Thank you for your feedback! I apologize that you did not receive the walkthroughs that you should have, and I will look into this right away. We hope you are settling in well and enjoying your beautiful home in Savanna! Welcome to the Excel family :) Michelle Rogers-Customer Experience Manager

    Reply created 24 Jan 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 15 Dec 2017

    New Home, Midtown

    We love our new home and community of Midtown! We are thrilled with our experience with Excel Homes. Everyone was very helpful and friendly. They responded promptly to any issues or questions we had. We couldn't be happier! Thank you so much Excel Homes!

    Answer from pro:

    Hi Kerri! Thank you for your kind words! Welcome to Midtown and the Excel family!

    Reply created 18 Dec 2017
  • Review from Customer of Excel Homes
    Rating: 3 out of 5
    Review left on 14 Dec 2017

    Great home but not great customer service

    My only problem with this company is the person I'm supposed to deal with on a daily basis. The representative that I had was nice but there was a lot of miscommunication from day one that I am now forking over more money to do what was originally said was allowed. The sales team was amazing. Whenever my representative didn't answer any of my questions I would turn to the sales team and they would answer the questions for me. The quality of the house is good so far and there are the typical paint problems that is easily fixed. I am hoping that the holes in the floor and the sharpie will be an easy fix as well. Overall, I had a decent experience and if there was any proper communication this company would get a 5 star rating.

    Answer from pro:

    Thank you for your feedback! We absolutely appreciate it as it is how we grow as a company. We are happy that you love your home and will definitely look at how we can improve on the communication side. Welcome to the Excel family!

    Reply created 15 Dec 2017
  • Review from Customer of Excel Homes
    Rating: 5 out of 5
    Review left on 11 Dec 2017

    Carrington Home Purchase

    I recently had the pleasure of working with Tarek and Kristen with the purchase of my new home in Carrington. As a first time home buyer, I had a lot of questions, and did my fair share of shopping around/due diligence. From my first interaction at the sales center, I was very impressed with their willingness to answer any questions, while not being pushy or overpowering. Moreover, I really appreciated their ability sense what I valued in my future home, and providing me with genuine advice for features/upgrades. Subsequent to the purchase, the team consistently communicated updates surrounding construction updates, including weekly pictures and a brief update regarding progress. This was great, as I was constantly in the loop surrounding the status of my build. During the construction phase, I received a detailed walkthrough of the home (which was scheduled and communicated well in advance). Construction and completion of the home occurred in an organized and timely manner. Overall, a very high level of organization was evident from the initial purchase to the possession phase of my home. Tarek and Kristen are true professionals who are genuinely passionate about what they do, and made my first home purchase a completely stress free experience. Would not hesitate to build with Excel in the future.

    Answer from pro:

    Thank you for your kind words!! Welcome to Carrington and the Excel family! :) Michelle Rogers-Customer Experience Manager

    Reply created 12 Dec 2017
  • Review from Colette St.george
    Rating: 5 out of 5
    Review left on 5 Dec 2017

    Mahogany Home

    I would recommend Excel to any family and friends who are in the market for a new home. The service you receive is amazing, the staff really do care and really offer support with these big decisions. If you ask for their opinion on a selection they will be honest and help you build a beautiful new home that once it is all put together looks amazing! We are very happy with our new home and happy with the service we received from Doug and Faryn in Mahogany. This is a long process and purchasing a new home can be very stressful but they answered any emails or phone calls quickly regardless of the time of day (8am, 9pm etc) to ensure that we received a response quickly. We appreciate the assistance, the quality and the service of excel!

    Answer from pro:

    Thank you again for sharing your experience Colette! We are so happy to hear that you love your beautiful new home in Mahogany :) Michelle Rogers-Customer Experience Manager

    Reply created 6 Dec 2017
  • Review from Wynn Phan
    Rating: 0 out of 5
    Review left on 3 Dec 2017

    Can't Even use the Garage !

    I recently took possession of an Excel home and didn’t realize I paid almost half a million for a house in order to not use the garage. Parked up to the stairs in the garage and still sticking out by a foot. The other side of the garage will be occupied with an intermediate sized car, so essentially one side of the garage is useless. Measurements on their floor plan list the garage as 21’0” x 19’6” but the inside of the garage is 19’7” x 18’10”. Apparently the listed measurements are for the outside but not sure how anyone buying a house could decide if the garage is the right fit. If I was given the correct measurements of this garage I would have never bought this house since the garage does not even accommodate my car. I understand that space is an issue with a growing population but we were also told that a standard garage is 20’x20’. Not exactly sure how a family with a van or anyone with a truck or just a long car in general can even fit. Am I suppose to just sacrifice my car to even use the garage in my own house. Extremely disappointed with Excel and the misleading information that we were given. Pretty much just paid for a house that is essentially useless.

    Answer from pro:

    Hi Wynn, We definitely hear your concerns. We have confirmed that the garage size is correct. Unfortunately the stairs which seem to be causing the parking restriction on the one side are required for access by building code due to the grade at your property, and cannot be removed or altered. Again we apologize for any confusion. Please let me know if you have any further questions or concerns at this time. Thank you, Michelle Rogers-Customer Experience Manager

    Reply created 5 Dec 2017
  • Review from joe junior
    Rating: 3 out of 5
    Review left on 30 Nov 2017

    One bedroom upstrais

    Recently I purchased a Home Exel duplex in Savanna NE and I came across to one noise in one of the bedroom upstrais, is like when we walk in this particular place it makes like a aluminum noise ( metal noise). Is annoying. I contact the person in charge of this area in Savanna and just keep tell me that it's ok is not a safety issue. I guess we spend $417000 for a house and comes with this kind of noise is shameful for the builder. Hope they came and do something about it because I will put a complaint to Calvary building society.

    Answer from pro:

    Hi Joe, Thank you for your feedback! If you could please get in touch with me and provide me with your address, our Customer Care team would like to look into your concern for you further. My contact information is: mrogers@excelhomes.ca or 403-338-4429. Thank you! Michelle Rogers-Customer Experience Manager

    Reply created 1 Dec 2017
  • Review from Customer of Excel Homes
    Rating: 5 out of 5
    Review left on 23 Nov 2017

    House Purchase

    Just purchased a home through Excel Homes. Doug in Mahogany was very accommodating and really guided us through this process. I felt comfortable with every step and was happy with the purchase. We were considering multiple builders in the area but Doug's expertise and friendliness helped solidify our choice.

    Answer from pro:

    Thank you for choosing Excel! We are excited to be on this journey with you :) Michelle Rogers-Customer Experience Manager

    Reply created 29 Nov 2017
  • Review from Customer of Excel Homes
    Rating: 5 out of 5
    Review left on 29 Oct 2017

    New home

    We moved in to our new house in Cochrane about 3 weeks ago. We are very pleased with the finishes and follow ups on any problems. We took possession a little before the date we had expected. This is our first time building, so we didn't know what to expect. The people at Excel helped us through the process of choosing options without being pushy or judgemental. We are thrilled with our gorgeous home!

    Answer from pro:

    Thank you so much for taking the time to share your experience with us! Welcome to Cochrane and we hope you are as happy with your home as we were to build it for you :) Michelle Rogers-Customer Experience Manager

    Reply created 30 Oct 2017