Excel Homes reviews (234)

The sales team was friendly and knowledgable but was misleading with regard to timelines and quality. The quietly of the construction was average at best. Excel pushed the schedule on many homes in the area to try and build them too fast. This lead to people taking possession of the homes prior to Excel having the land title. This resulted in additional charges to the home owners from the bank. Excel refused to respond to requests for us to recover these funds from them. After four months of calls and emails we recovered 2/3 of the funds. We are now living in the home for 6 months and the exterior is still not complete. I would not recommend building with Excel.

If you are in the market for a well designed, quality home, look no further than Excel Homes in Sunset Ridge, Cochrane, AB. Specifically, if you are looking for someone to guide you through the process and navigate every aspect of designing your home, look no further than Area Sales Manager Michelle Walker. My husband and I recently designed a home with Michelle and were nothing less than impressed with her level of service and expertise. Neither one of us are particularly easy to please, being in the service industry ourselves. It was nice to finally receive service that not only met but exceeded our expectations. Michelle was knowledgeable, kind, patient, never pushy and very understanding. We had several questions that we needed answers on in order to move past certain parts in the process and Michelle diligently sought those answers from experts in her industry. Michelle is a genuinely good person with a desire to help. She’s not happy until you’re happy. Having someone like this on our side was tremendous. Her standards are far above ‘bare minimum.’ She is proud of the company she works for, backs their product and their practices 100%. Excel Homes is lucky to have such an advocate working for them. I have no doubt that they see her value but I feel it’s important to spread the word and sing her praises. Give credit where credit is due. If you are considering building, I recommend Excel Homes. If you want the best service and representation available, work with Michelle- she will take care of you. Michelle Walker - highest recommendation to this fabulous woman!

I am so happy with my new Excel home. From the moment I began my new home search I felt as though I would be satisfied with this company because of their caring attitudes. They have continued to prove themselves with their professionalism. Heartland is a fantastic community and I am anxious to see how it continues to grow. If I could change anything in my home it would be the bathtub and the colour of my siding. I feel excited knowing I am a part of this community.

From the first day we walked in to Excel Homes, we loved the atmosphere and good energy! Charla was the first one to welcome us to the neighbourhood and she is amazing! All of the ladies who work there are fantastic! The energy is amazing, the people are amazing, and the house we built is amazing!!!! We could not be happier with everything!!! Thank you everyone at Excel Homes!!!! :) :)

Can you please contact me as we ve had an extremely bad experience with our sales rep in Sunset. We recently put a deposit on a houuse and many of the things that were quite important to us were not sent to planning. We are now in a situation where those things may not be in our home and are very disappointed that our requests were 100% ignored

So far after six months living in Exel home not happy, the quality of material seems to be very bad, outside panels are falling off, they build the fences and left holes on the ground from the main poles.on my garage the floor concrete is getting big cracks on it. First floor in one bedroom was noise from just by passing over I mention to the person looking after that area NE and he said was ok, after a while I got someone else and I told him but this guy came to fix this problem. Who painted the inside need to do the job better is very poor .

The moment we walked into the show home office in Heartland, we were greeted with smiles and warm welcomes. We were introduced to everyone in the office and told about the details of the show homes and what Excel had to offer. After a brief introduction to the company and neighbourhood we were allowed to view both show homes without any sales person tagging along. When we finished our walk through we had some questions that were answered right away by the Excel team. We learned about Excel's Built Green homes and the benefits it had for the home owner and environment. Once we had made our decision to go ahead with Excel, we were so impressed with how transparent and responsive the sales team was. We felt like we were treated as members of the community and not just another sale. Every item was described and priced right in front of us. When we had set a budget, the Excel team helped us make additions that would not only add value to the house but would be practical for us as well. We never felt pressured to make unnecessary and costly upgrades; only ones that would serve us well. After all of our selections were made, the sales process transitioned smoothly into the construction phase. We were regularly updated at every stage. Even though we were now working with different Excel members, the sales team was still readily available for our questions. They were even accommodating when we requested several changes after the fact, all were handled professionally and effectively. Ultimately, we really felt that they understood that we were making the biggest purchase of our life and needed the security of knowing things were still flexible to add (within a reasonable amount of time). During the building process we had a check set meeting where we sat down with the site supervisor to discuss the plans and blueprints and also had two walk through's scheduled. One for the framing and another for cabinets. But we were never restricted from coming to the house whenever we wanted during their work hours to check on the progress--something that we took full advantage of and always enjoyed! The most exciting part was of course possession day. During our possession appointment we were shown how to control everything in the house, how to deal with issues, to open and close every door, test every toilet and tap and then to go over any deficiencies. There were minor issues like paint touch ups and a couple of lights that had the frosting rubbed off in some parts, but overall nothing major! Excel acknowledged everything and the very next day we had calls for appointments to come fix things and touch up the paint. You really can't beat that customer service. If you are looking for a stress free house buying experience please give Excel Heartland a chance. They have a great sales team that we still go in to chat with from time to time, and who continue to look out for our best interests. I highly recommend them and would be more than happy to be a reference

As first time home buyers, Charla and the sales team in Cochrane kept us informed throughout the process and made sure we were comfortable. They were quick to answer any of our questions. Terrance is also very accommodating as the customer care warranty specialist. We're very happy with our home and continue to feel the support of the Excel team.

Thank you very much for our great home! It was a pleasure to work with the Excel team and their construction group! Charla and Marika were great to have as the sales team and would recommend them!

Charla and her team were very helpful. We were first time home buyers with lots of questions. They were wonderfully patient and helpful. Our trades were polite and respectful. We love our new home.