Telsco Security Systems

Rating: 4.9 out of 5

Telsco Security Systems reviews (42)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 2 Sep 2016

    Trouble, no trouble at all

    $59 was the cost of the upgrade to the new digital system. My monthly fee went up but I figured it was worth it. System didn't work all that well. Telsco kept sending their very excellent technician to troubleshoot- to no avail. Not only did Telsco not charge me the upgrade fee for as long as it took to fix, they replaced the entire system- no cost to me. The office response was amazing and their technician was his usual amazing self when he came to install the new system. Telsco Security has a customer for life. They were and remain absolutely superb. Highly recommended.
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 11 Jul 2016

    Install home security system

    Kam, the installer, was great. He was on time. He was thorough and patient explaining system operation. Polite.Respectful.

    Answer from pro:

    Thank you so much for taking the time to share a review. We truly appreciate your feedback, and are glad to hear that you had a great experience.

    Reply created 13 Jul 2016
  • Review from Vincent Meier
    Rating: 5 out of 5
    Review left on 8 Jun 2016

    Telsco Security System Install

    I just wanted to commend the two techs that were at my place installing the alarm system. They were professional, courteous and kept cleaning as they went. I wish there were more companies who had these kind of employees. They were patient in the training and seemed to be in no hurry and made sure that I understood everything before they left. You have a good couple of guys there.

    Answer from pro:

    Thank you for your review Vincent. We truly appreciate your feedback.

    Reply created 13 Jun 2016
  • Review from Customer of Telsco Security Systems
    Rating: 5 out of 5
    Review left on 5 May 2016

    Home security system

    We had an existing TELSCO wired security system installed five years ago by the builder, and decided to upgrade the system with cell phone control. The sales are professional, and they did not push you sign the contract. They finished the upgrade installation in two hours, and the technician also spent one hour on training how to use the new system. When I have questions, they answered it right away. The sales, custom service and technical support are all great. We are happy with the service TELSCO provided.

    Answer from pro:

    Thank you so much for your review. We truly appreciate you taking the time to share your experience.

    Reply created 6 May 2016
  • Review from Matt Banack
    Rating: 5 out of 5
    Review left on 22 Apr 2016

    Transistion security service from competator

    Telsco customer service was excellent understanding and accommodating my specific security needs. Installer was on time, clean, and thorough. Given the complex nature of my install, the technician did not hesitate to ensure every aspect of my install was exactly as promised. The system has worked perfectly since install, which is worth its weight in gold, and the fact that the monthly rate is less that my previous provider with only a 1 year contract is just icing on the cake. Highly recommend Telsco to anyone considering home security.

    Answer from pro:

    Thank you so much for taking the time to comment on your installation. We truly appreciate your feedback, and are glad to hear that it was a great experience.

    Reply created 25 Apr 2016
  • Review from Peter Blanchard
    Rating: 5 out of 5
    Review left on 12 Jan 2016

    A Very Professional Company

    Telsco is a very professional company that still makes you feel that your business is important. You will always talk to a real person who cares when you contact them and they go above and beyond to make sure you are satisfied.

    Answer from pro:

    Thank you so much for your review Peter. We genuinely appreciate you taking the time to share your experience.

    Reply created 12 Jan 2016
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 20 May 2014

    Alarm Sytem and monitoring

    Lots of miscommunications between customer and the office. I think they would be great if someone would step it up in the office. It is very frustrating as a consumer; however, the technician who came to do work worked quickly and efficiently.

    Answer from pro:

    Hi Sharon, Thank you so much for taking the time to give some feedback on your experience. I am sorry to hear that we let you down with our admin support. We really do strive to provide excellent customer service, and we make a point of learning and doing better when we know we missed our mark. It would be much appreciated if you would contact me, and give me some details of your experience. You can reach me at our main line; ask for Kristin. You can also e-mail info@telsco.com if preferred. We truly value your business and look forward to serving your even better in the future.

    Reply created 26 May 2014
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 21 Mar 2014

    annual security monitoring

    We've been with them for over 15 years. They were good in responding to our concerns and updating the system when required at no charge. Appreciated the support to date.
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 18 Oct 2013

    Home Security

    Was very impress from the first day with our rep explaining the different options. Was not pressured to purchase, was left with things to look over and even told to compare with what others offered. Installation took about 2 hours, but no complaints, as it was all done carefully with no damage to my house. The equipment is a bit more expensive than some companies, but the service makes up for it. I have called or e-mailed questions or concerns and they were answered promptly. And the monitoring is all local so that puts my mind at ease. I'm monitored for flooding, carbon monoxide and fire as well. Very happy to be a Telsco customer
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 28 Feb 2013

    Home Security and Monitoring

    Telsco is our fourth security company. They did not do the initial install but updated and now monitor our household. We are very satisfied with their service and will keep them as our provider. We would also recommend them to others.
Get in touch