The Bedroom Shop reviews (89)

We are excited for the gorgeous dining room table and chairs - love the solid wood and finish

One word. Terrible. Didn't delivered what I ordered. Still waiting for that "correct" delivery. Several months no phone calls. I suspect it's not coming. No one cares about your business there. Sales staff is unmotivated and incompetent. Management has the worst attitude I've ever encountered in the retail business. Stay away from here. This isn't an ethical business.

This place is a joke. They delivered a "new" broken bed to my house. After pointing it out to them, and telling them I didn't want it, they told me there was nothing they could do and to call the manufacturer because it wasn't their fault. 1 month later and nothing.

This place is a joke! Purchased a king bed and was told 4to6 weeks delivery-5weeks in we called and was called the factory.... well I didn't buy it from the factory. 8 weeks later the bed shows up the take it upstairs to install it and it wouldn't go togther because it was made "wrong" we are now 2 weeks after the scheduled deleivery date and they wanted to send it back to get it fixed. I don't want a fixed new bed and am not waiting any longer. Asked for my money back and was told they will not refund anything. Sara told me she was the owner and she isn't!!! Do not buy anything from this place.

Buyers beware! I purchased several pieces from the store in Newmarket. Susan was amazing to work with she was extremely informative and helpful! Upon purchasing I was advised 6-8 weeks, we asked for preferred delivery date and as that date approached which was 9 weeks later no one contacted me. I called the warehouse and was told they don't have the shipment it would be another week. I advised them I was waiting on this and no one informed me, Sara from customer service was able to split the order. Upon delivery of the kitchen and coffee table the delivery guys unwrapped my table on the road and brought it inside (I live in a new subdivision therefore it's a construction zone). The table has a deep scratch on the leg, which I contracted customer service about. After a week of no response I called customer service back and was advised they would look into it. The following day we got a call they would be delivering the remainder of our order the bedroom set and picking up the table to get repaired. When I asked if I was getting a new one Bonnie said no we are repairing it and we don't know how long will take to fix. I asked for a loner table and she said we don't have one. I'm not sure how any company expects to take your kitchen table for weeks without providing a loner table, despite the damage was caused from ignorance of the delivery guys. I demanded them not to take my table unless I was getting a new one or loner, after complaining enough to the sales associate I finally got a very rude call back from Bonnie telling me it will be delivered on there schedule not mine if I'm not home we'll have to take time off work or wait till there is a free Saturday. When the delivery guys came to bring the bedroom set the warehouse sent the wrong slacks for the bed and said they would have the warehouse notified on Tuesday and bring them for next week. Now this is 12 weeks after purchase and I still don't have all the pieces of what I ordered and can't even sleep in my bed because the slacks are for a queen and we have a king. In addition to this the handles on a piece we got were incorrect. I again called customer service and advised them, I spoke with Sara again and advised her I don't want them to pick up my table as this would mean transporting it another 4 times and who knows what damages can conspire in those transitions. All my wife and I wanted was to purchase 2 additional chairs at a discounted cost and be provided a stain marker to colour in the marked areas on the table. Sara's price was 20 bucks cheaper than what we originally paid for the chairs, which to me is not discounted in my eyes! I emailed the owner and have yet to hear it back which I think is pathetic after the continuous issues I have been having. I am not asking for the chairs free although I should I am asking for them half off because I believe I deserve to be compensated for the inconvenience they have caused me. I have yet to receive the stain marker and I was told it would have been delivered last week. When I contacted Sara she than told me she had to order it- when earlier in the week she said we will deliver it Wednesday. Another lack of communication once again at the customers expense! I will admit the sales associate was extremely helpful and the furniture is beautiful the problem with this company is the lack of customer support and the very rude individuals who work for customer service (Bonnie). I didn't want to have to write this negative review but when I didn't get a response from the email I sent to the owner I'm not sure how help to get their attention!.

I was very impressed with the sales person in the Mississauga store, Mike P. whom asked what our budget was and he met our budget with some very impressive solid furniture. We were able to furnish our 3 bedrooms with Canadian made furniture. Delivery was amazing. Yes, they ask for full-payment prior to off-loading the furniture which I thought was not fair to the client because now you're stuck with the problem, if applicable. We had white glove service and it was worth it. Our customer experience with Bonnie was also very positive and timely. Hard to find good service now-a-days! Thanks to the Bedroom Shop staff!

Buyer Beware. First sign of trouble—The Bedroom Shop (TBS) demand--pay before offloading the goods. That way the customer owns the problems and the company pockets the money worry free. After payment, they proceeded to gouge my wall delivering the loveseat. Numerous phone calls over multiple days and an email including a description of the damage and photos went unanswered. I would have had more success trying to contact the dead. Five days later (including weekend), after no response, I did the repairs and painted the wall myself. Shortly thereafter, Sarah, the Customer Service Manager called. I told her I could not wait indefinitely for a TBS response, and I already repaired the wall earlier in the day. She asked what TBS could do to compensate me for their damage and my expenditures and repair efforts. I suggested TBS delete $100 from my bill and refund it to my credit card. I told her I did not want a gift certificate. I was not asking for a favour. I wanted compensation for damages caused by their sloppy work. She indicated it seemed a reasonable request, but she needed the owner’s agreement. She would get back to me quickly, but true to form, I received no response. More emails and phone calls only resulted in more dead silence. Finally, 12 days (8 days excluding weekends) after damaging my home the customer service manager called back. The owner would only provide $100 gift certificate. Why anyone would accept a gift certificate from this company is beyond me. They have nothing worth buying for $100. Anything you buy over $100 means TBS makes even more profits from your misfortune caused by their company. Crazy. I declined the gift certificate. She told me because I repaired the wall they never had an opportunity to see the damage in person. How long did TBS expect me to wait for a simple acknowledgement that they were dealing with my problem? Is this the great TBS customer service? She already saw the photos before our first conversation. The issue of me repairing the wall was never an issue during our original conversation. Now they needed to see the damage personally. More obfuscation. What did they expect to see that the photos did not show? If seeing the wall was so critical why did she wait so long to contact me? I only repaired the wall because it was obvious service was of no concern to TBS. I had given up hope of a reply and needed to get on with my life. Am I the bad guy here? Also, she said she could have found a contractor who could do the work for less than a hundred dollars. Right. Paint costs $25-30 plus tax. What quality of painter would spend a few hours travelling to my house, repairing a wall, and matching the paint with the rest of the wall for that price? If they cannot deliver furniture properly, which is their job, could not provide a timely response, why should I trust them to provide a skilled painter for less than $100? They are worried about saving nickels and dimes when the issue is they damaged my home, inconvenienced me, and could not care less. They also ignore the fact that I would have had to arrange a time for the painter to come and wait around until he finished. Obviously, TBS puts no value on customer time and inconvenience. Maybe their motto should be service ends with payment for the goods. The best service this company could offer the public would be to go bankrupt. If you want a company with incompetent delivery and phantom customer service this company is for you. Personally, I will never deal with them again. In addition to my original posting, I need to reply to your glib Company Response and state the real facts. You seem to be stating “alternate facts” like Donald Trump. 1) I did not have a small “scuff”. I had two “scuffs” which required sanding and repainting to keep the finish the same as the rest of the wall. I had one gouge that required drywall compound. After waiting for it to dry, it required sanding. Then I painted the area of the wall where they were located. This was part of a larger wall. As anyone versed in painting knows, I needed to paint a large enough area with colour matched paint so the damage caused by your delivery people would not show, and the damaged area would blend with the remaining wall and not look like some cheap patch job. 2) You never offered me a painter because, as I stated, I waited 5 days before your customer service person even bothered to respond to my numerous phone calls and email. By that time, I repaired the damage myself because I gave up even expecting a call. I had better things to do than wait around indefinitely for your person to do me the favour of responding to my many requests for service. Your customer service person knew I repaired the wall the first time I spoke to her. Why would you offer a painter after I already told you I repaired the damage myself? 3) You state the job could be done in 20 minutes. That shows how little you know about painting. You just assumed you could slap any old paint onto the damaged area and you are done. This is my home. I expect the damaged wall to look as close as possible to what it did before your people damaged it. Something not possible if you hired someone to do the job in twenty minutes. 4) I never asked for $100. I had already written your company off before she called. Your person asked me, after I told her she was too late and I already repaired the damage, what would be appropriate compensation to make amends for your damage. I said a $100 credit would offset my expenses and time and would show me your good faith response after the delay in even responding to my many requests for service. She said it was a reasonable request, but she needed the owner’s approval first. The eight days had nothing to do with the time it takes for a busy painter to come over to do the repairs. The further delay was waiting for the owner to decide if he would authorize the $100 dollars reimbursement. 5) You do not think I am treating you fairly. Start with real facts. Trivializing my damages and falsely stating this repair could have been done in 20 minutes is ludicrous. Is this your definition of responsible customer service? 6) What is not fair is the fact you wrote this post defending your actions after you inconvenienced me so much, and not once did you even apologize for damaging my home. Let me remind you, I am the victim, not you. I posted my comments in HomeStars so other potential customers could understand my shopping experience with your company. After this dialogue they now have both sets of “facts” about my experience. I will leave it to them to judge which most accurately reflects the truth. I never wanted $100 or a gift certificate. I wanted some service on a timely basis. I will not deal with your company again.

When we purchased our couch the salesperson "promised" that pick up would not be a problem on Saturday, they would make the arrangements. Now I am told that cannot be arranged and I have to pay for delivery. The salesperson is now gone from the company (no wonder he didn't call me back), I had left 3 messages for the store manager, NO RETURN CALL, 4th call for the manager to call I received a message stating what the pick up times are which do not include Saturday as promised. Now they expect me to pay............ I am very unsatisfied with this customer service, perhaps the owner could let me know how he feels about this and how to rectify the problem. I would like to get my couch!!!!

My Decor-Rest couch and solid wood double bed was delivered this weekend. The guys that delivered and assembled the furniture were polite and did a great job putting everything together and taking away all the garbage. Bonnie has been co-ordinating the delivery of my furniture for the last few months and she went above and beyond accommodating my requests and calls. I needed the furniture held for an extra month as our renovations were delayed and she was happy to keep the furniture until I was ready. From the moment I walked into the store with my family I did not feel pressured to buy which made us feel comfortable to browse and think about what we wanted instead of what the sales person wanted us to buy. We are so happy with our purchases we will be purchasing a another sofa to match the couch since the quality is better than we expected. Thanks! I purchased several items on a Sunday afternoon with my family and Bruce provided additional discounts we didn't know we could have and offered great selection on the items we were looking for. He was very knowledgeable. I made it clear I needed a couch that will not pill and that the cushions would not slip when you sit on them. I haven't received the couch yet, but was assured this would not happen. I will write another review once I receive the furniture I ordered. We are doing renovations and told The Bedroom Shop that we needed to have our purchases held at their warehouse for a little longer until our renovations are complete. The staff has been incredibly friendly and accommodating. It's nice to call a company and have a person answer the phone. Each time I have called I have not been put on hold or have I had to leave a message to have someone call me back with my inquiries. Thanks, Elaine

I tried to ask the owner to call me but he did not. I bought a bunk bed tall twin on your Mississauga bedroom shop on March 17,2017. I told your staff ( Mike ) ordered the bunkbed exactly the same as the show room. Only the different are expresso color, twin to twin, extra tall. At the end, I asked him to repeat the order for me at the end to make sure he ordered the right bunk bed. I have a witness with me at that time because wherever I go, I need someone with me. I called the Cratedesign to clarify my bunkbed 4005T to make sure it is correct one after 1 week . However, The staff working at Cratedesign said 4005T bunkbed ( in invoice) is not the one in the showroom. I called Mississauga bedroom shop, they said they could do anything even though I have invoice #, I have to call Mike (who ordered) at Newmarket sit to locate Mike. He said I have to call Peter ( Manager at mississauga) to correct it. Mike said Peter know the Cratedesign bunkbed catalog better. Instead I have to call , I requested Mike to talk to Peter directly next day to fix the problem. Mike said he would do it. However, I called Peter next day, Peter had no clue what I was talking. I had to repeat the whole story to him. He said he would correct it. He said the bunkbed order should be 4705 tall twin instead 4005T. Mike said he would fix the problem for me. I thought I have no worry and waiting for my new bunkbed delivery. However, I found out that they still ordered the wrong bunkbed for me when I called the warehouse 1 week after. I was very upset and frustrated. The problem was not fixed after so many phone call. I had to call Mike and Peter . They said they cannot do anything. Mike said I had talked with Sara ( warehouse manager) and agreed with the same order 4005T. In fact, I had never talked with Sara before. Mike asked me to talk to Peter. I felt I was pushed around. No one took any responsible. Totally disorganized ! This got me more frustrated. Eventually , I have to call warehouse to find out what was going on. Sara ( manager at warehouse) contacted me and explained the situation that she said she would keep the Cratedesige bunkbed where they already delivered from Cratedesign. She had to ordered something like side rail in order to modify the bunkbed close to 4705T. If they already explained and informed the client, this kind of confusion would have be avoided. They delivered bunkbed on April 5,2017. However , they forget to bring the accessories, like screws and nail for installation. It was ridiculous, unprofessional, and unorganized. My whole family involved big tragic Multi car accident. My son had several abdominal and back surgery. My occupational therapist already helped to take the old bed away. My son had to sleep on the floor with back surgery x3 days. The bedroom store refused to fix the problem right away even though they had the accessories at the warehouse. I requested to talk to owner ( Jeff) but he did not return my call and response. They supposed to come to install my bedbunk again on April 8.2017. I was told I would get a call to confirm the time frame next day on April 7, 2017. I have been waiting for the whole day. the bedroom staff did not call me. I called 3 times around 4:00-4:30 p.m. No one answer. Finally, my husband got a call to let us know the time frame of delivery. I supposed to request the bunk bed trundle and it could be converse to storage. However, I don't see the divider in the package. Also, the bottom drawer of the stair was sliding out without put any clothes on. It is unsafe for my kid. His feet might stuck into the drawer or trip over and fall. I called the warehouse customer serve, Sara ( Manager) said I have to put something underneath stair. The bunk bed is heavy . My family have involved care accident and injured. I needed someone to help for heavy lifting. There is the reason we paid extra fee for the installation. Sara aslo requesed me to take a picture of inside and outside of trundle. I suggested them to call Mississauga site where the right bunkbed would look like instead I have movedall around the bunkbed to take a picture. They did not take any action to correct the problem except to ask me to take a picture. Even though I already explained to Bonnie the situation. The bedroom shop company is unprofessional, unorganized, irresponsible company. You might need to think twice before you decide. Response the owner #1, The delivery staff said I am the last client on the april 5,2017. They can fix the problem if they want to. #2. They already aware there are " very small issues...a divider for my trundle and I need shims for the staircase to raise the front. But they never come to fix it and deliver the missing part. # 3. I will keep you guy posted how long they will come to fix the problem.