Verdun Windows And Doors

Rating: 4.7 out of 5

Verdun Windows And Doors reviews (1710)

  • Review from Customer of Verdun Windows And Doors
    Rating: 5 out of 5
    Review left on 20 Aug 2024

    New front doir

    Verdun did a home visit to help us pick out our new door. They offered several suggestions and options that allowed us to choose the right door for us. They kept us informed on the status of our order throughout the process. Today was delivery and install day. Wow! The installers were quick, professional and cleaned up afterward. Five stars all the way. Than you Team Verdun.

    Answer from pro:

    Thank you for your wonderful review! We’re delighted to hear that our team helped you choose the perfect front door and kept you informed throughout the process. It’s great to know that the installation went smoothly and that our installers met your expectations. We truly appreciate your positive review and your kind words. If you need any further assistance or have any questions in the future, don’t hesitate to reach out. Thank you for choosing Verdun!

    Reply created 22 Aug 2024
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 20 Aug 2024

    Front door and back patio doors

    I was so impressed with the customer service I received at this company. The team was very friendly and helpful, and they went above and beyond to make sure I was satisfied. I highly recommend this company to anyone looking for a great buying experience. Many thanks to Jeremie, Caroline, Matthieu, Brayden and Tommy.

    Answer from pro:

    Thank you for your glowing review! We’re delighted to hear that our entire team made such a positive impression on your experience with us, thank you for recognizing all of them. Your recommendation means the world to us, and we’re so glad we could go above and beyond to ensure your satisfaction. We look forward to serving you again in the future!

    Reply created 20 Aug 2024
  • Review from Customer of Verdun Windows And Doors
    Rating: 5 out of 5
    Review left on 17 Aug 2024

    Excellent job done

    long story short: i got what i ordered in the promised time (several months). The patio door is good quality. Installers arrived on time, did a fantastic job, even went above and beyond to replace some rotten wood below the old door. the work site was left spotlessly clean. Very happy with a job well done.

    Answer from pro:

    Thank you for your detailed feedback! We're thrilled to hear that you’re pleased with the quality of your new patio door and the service provided by our installers. It’s great to know that they not only arrived on time but also went the extra mile to replace the rotten wood and leave the work site spotless. Your satisfaction is our priority, and we appreciate your kind words about our team's efforts. If you need anything else or have future projects in mind, we're here to help!

    Reply created 19 Aug 2024
  • Review from Customer of Verdun Windows And Doors
    Rating: 4 out of 5
    Review left on 15 Aug 2024

    Window installation

    I am happy with the product that Verdun installed. The service provided by the installation team was good.

    Answer from pro:

    Thank you for your review! We’re glad to hear you’re happy with the windows and that our installation team provided good service. If you need anything else, we’re always here to help!

    Reply created 16 Aug 2024
  • Review from Customer of Verdun Windows And Doors
    Rating: 5 out of 5
    Review left on 15 Aug 2024

    Patio door installation

    The whole company was very professional from beginning to end. The ordering, delivery, and installation of our patio door was done in a timely matter. The work done to have it installed was done quickly, efficiently, and professionally. Matt and his crew cleaned up everything afterward. You would not have known they were here. I would highly recommend this company!

    Answer from pro:

    Thank you so much for your wonderful feedback! We’re delighted to hear that you had a positive experience from start to finish. It’s great to know that everything, from ordering to installation, met your expectations and that Matt and his crew provided efficient and professional service. We’ll be sure to pass along your kind words to them. Your recommendation means a lot to us, and we’re glad we could make your experience a smooth one. If you ever need anything in the future, please don’t hesitate to reach out.

    Reply created 15 Aug 2024
  • Review from Customer of Verdun Windows And Doors
    Rating: 4 out of 5
    Review left on 15 Aug 2024

    Window Replacements

    The salesman said he would be back for the measuring of the windows and the day of the installation which he wasn't, he also said the measuring should be within 2 weeks it was a month. I had to call on the day of installation because the installers were late. Overall we are very happy with the windows but the service was not followed up as we were told.

    Answer from pro:

    Thank you for sharing your experience with us. We sincerely apologize for any shortcomings in our service and for not meeting the timelines and expectations set by our salesperson. Your feedback is valuable, and we will use it to improve our communication and follow-up processes. We’re glad to hear that you’re happy with the windows, and we hope you appreciated that they were installed earlier than originally estimated. If there’s anything else we can do to enhance your experience, please don’t hesitate to reach out. Thank you for choosing Verdun, and we look forward to serving you better in the future.

    Reply created 15 Aug 2024
  • Review from Customer of Verdun Windows And Doors
    Rating: 5 out of 5
    Review left on 15 Aug 2024

    Full house window replacement, revocell windows

    Two couteous installers installed 15 windows in two days. Excellent work and full cleanup afterwards. All windows fit perfectly.

    Answer from pro:

    Thank you so much for your kind words! We’re thrilled to hear that our installers provided excellent service and that you’re happy with your new windows. We strive to ensure every installation is done with precision and care, and it’s great to know that the windows fit perfectly and the cleanup was thorough. Thanks again for choosing Verdun!

    Reply created 15 Aug 2024
  • Review from HomeOwner
    Rating: 1 out of 5
    Review left on 14 Aug 2024

    Sales department too terrible to keep trying

    Ryan came measurements then ghosted us. Eventually we tracked him down through his boss. He then ordered the wrong size of door. Six months and we still don't have the right door ordered. Customer service wants us to sign a new contract for a quote that they haven't provided. Find a better company.

    Answer from pro:

    Thank you for your feedback. We understand how frustrating it is when an order requires corrections and the resulting delays. While we acknowledge the issues with your order, this situation is not typical of the majority of our customer experiences. We’re committed to making the necessary corrections and providing you with a fantastic finished product soon. We appreciate your continued patience and for choosing Verdun.

    Reply created 14 Aug 2024
  • Review from Customer of Verdun Windows And Doors
    Rating: 5 out of 5
    Review left on 9 Aug 2024

    Windows and patio doors

    Replacement of windows and patio doors, Jesse provided fast and efficient quote and onsite evaluation.

    Answer from pro:

    Thank you so much for trusting Verdun with your window and patio door replacement! We're thrilled to hear that Jesse provided a fast and efficient quote and onsite evaluation. We can't wait for you to see and feel the difference our products make in your home.

    Reply created 13 Aug 2024
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 8 Aug 2024

    Replacement of a bunch of windows

    Today was day 3 of the install for my Verdun windows. The first crew that came was excellent and very professional. Sadly I forgot to ask them to write their name down, One of the crew had an injured shoulder and was unable to install the two very large windows on the second floor. Verdun was quick to send a second crew, Bogdan and Vasyl, today and both were also extremely professional and courteous, they work fast but conscientiously. When they left the place was almost completely clean, the dust that flew on the dresser and bottle of parfum was not something I expected or wanted them clean. The windows look excellent and the work looks great. Now all I have to do is wait until sometime in September for the Patio door.

    Answer from pro:

    Thank you for sharing your experience! We're thrilled to hear that you're happy with the windows and the work done by our installation teams. It’s great that we were able to get your windows ready early and complete the installation sooner than expected. We appreciate your understanding regarding the small amount of dust, and we’re glad the rest of the clean-up met your expectations. We can’t wait to complete your project with the patio door installation, which is still on schedule as originally planned. If you need anything in the meantime, don’t hesitate to reach out!

    Reply created 9 Aug 2024