Verdun Windows And Doors reviews (1710)

Review from Customer of Verdun Windows And Doors
Rating: 5 out of 5
Review left on 8 Aug 2024
Replacement Windows and doors
Verdun supplied and installed First Class products, in a timely and impeccable way. I am delighted with the ease of operating the new windows, and am in raptures over my new front door. The installations took place exactly when indicated, with not a speck of dust or detrius remaining. My "vintage door bell" wire was carefully re-routed back into the new door casing, something I greatly appreciated but did not expect. I would whole-heartedly recommend Verdun to anyone who needs a quality replacement of their old windows and doors.
Answer from pro:
Thank you so much for your wonderful review! We're thrilled to hear that you're delighted with your new windows and front door. It's great to know that our team exceeded your expectations with the installation. We always aim to deliver first-class products and impeccable service, so it's rewarding to hear that we hit the mark. Your kind recommendation means the world to us, and we're grateful for your trust in Verdun. If you ever need anything in the future, we're here for you!
Reply created 9 Aug 2024
Review from HomeOwner
Rating: 5 out of 5
Review left on 5 Aug 2024
Great service and products
We had used verdun for our sons home and due to the excellent workmanship and product we decided to use them for our home. We purchased a large front door with full glass. There was a privacy concern at first but the sales rep provided expert advice and we could not be more happy
Answer from pro:
Thank you for sharing your experience! It’s great to hear the sales rep’s advice helped address your privacy concerns, and we’re delighted that you’re happy with your new front door. We are so pleased you've had great experiences and results with both homes. Thank you for trusting Verdun, we hope to work with you, or anyone you recommend, again in the future.
Reply created 8 Aug 2024
Review from HomeOwner
Rating: 0 out of 5
Review left on 5 Aug 2024
poor quality installation
Really disappointed in the installation. The windows are too small so they used over 3 inches wide of spray foam around the windows and then covered the gap on the inside with quarter round. I have tried to get the company to resolve the problem and no success. They were by far the most expensive quote, so I expected quality. I would never recommend Verdun.
Answer from pro:
We apologize for your disappointment. While we stand by the quality of our products and installation practices, we understand that you might have different preferences or expectations. As Ottawa’s largest and most experienced window and door company, we aim to use best practices to deliver excellent results. We have not yet received a response to our previous request for additional information from you. Please reply or get in touch with us directly so we can address your concerns and work towards a resolution.
Reply created 8 Aug 2024
Review from Customer of Verdun Windows And Doors
Rating: 5 out of 5
Review left on 5 Aug 2024
Now all our windows are Verdun!
We only had 1 window left that wasn't a Verdun window. We decided to replace it because the sash was part wood and it was starting to look bad. A couple of months later the new window was installed. We've never had any issues with Verdun windows.
Answer from pro:
Thank you for choosing us again for your last window replacement! We're thrilled to hear that all your windows are now Verdun. Our RevoCell windows are indeed much more energy-efficient, won’t rot or mold like older wood windows, and don’t require paint touch-ups. We're glad to hear you've never had any issues with Verdun windows. Thanks for your continued trust and support!
Reply created 6 Aug 2024
Review from HomeOwner
Rating: 5 out of 5
Review left on 1 Aug 2024
Replaced all our Windows
Very happy with Verdun Windows and Doors. Jeremi, our sales rep was very professional and knowledgeable. Ivan and Pat, our installation crew were friendly, fast and professional as well; they knew their trade and were a pleasure to have working in our home.
Answer from pro:
Thank you for your fantastic feedback! We're delighted to hear that you are very happy with your new windows and the service provided by our team. Jeremi, Ivan, and Pat will be thrilled to know they made such a positive impression with their professionalism, knowledge, and friendliness. Thank you for choosing Verdun!
Reply created 5 Aug 2024
Review from HomeOwner
Rating: 1 out of 5
Review left on 31 Jul 2024
Huge delays and unresponsive
While there seems to be nothing wrong with the quality of the single plain door or installation, it took 22 weeks for my order to be completed. I contacted the company numerous times to ask for updates -- reiterating each time that this door was required to secure the house due to a police wellness check damaging the side door severely. Responses were slow and inaccurate, always just a week or two for delivery... But that time passed with no updates. No one has reached out with any explanation why it took this long to produce a windowless, molding free black slab door. It cost $3300 and did not even include a handle and a lock. I presumed the premium pricing would provide good results, but I presumed incorrectly. A very average door that took a lot of money and an extreme amount of time to receive.
Answer from pro:
We apologize for the project timeline taking longer than originally estimated. We work hard to meet our estimates, but sometimes delays are out of our control. If there is any concern with the product or the installation itself, please let us know so we can take the appropriate steps to correct it. You should expect great results when choosing Verdun, and we want to assure you that is what you receive. Thank you for bringing this to our attention.
Reply created 5 Aug 2024
Review from Customer of Verdun Windows And Doors
Rating: 5 out of 5
Review left on 26 Jul 2024
Kitchen and dining room reno
Thomas was friendly and professional. The windows look great. Thomas called the service department to order a different style of handle for the kitchen window and it was delivered and installed the same day. Very pleased with the service.
Answer from pro:
Thank you for your kind words! We’re delighted to hear that Thomas was friendly and professional, and that you’re pleased with your new windows. It’s great to know that the handle was ordered and installed the same day. Your satisfaction is our priority!
Reply created 29 Jul 2024
Review from HomeOwner
Rating: 0 out of 5
Review left on 25 Jul 2024
Hired to install 7 windows, left with work incomplete!
I recommend staying far away from this company. They broke off a stone off of the front of my house while taking my old window out, told my husband that was home at the time that they could not complete the flashing on the window because of the missing stone. Then the installer told my husband that they are not responsible for fixing it because they just do windows. So now I sit here after paying 11 grand for windows with an incomplete job and they are refusing to come back and complete repair stating my husband told the installers it was no big deal and he would figure it out himself and that is not the case. They packed up and were on the way out but mentioned it to him when he noticed a pile of flashing on the deck that they were leaving there for him to finish THEIR JOB. Not to mention the shards of flashing they left all over my deck, the plants in the garden they crushed and ripped out of the ground, and the awful chalking job they did which they also refused to fix. I do not recommend this company at all!
Answer from pro:
We apologize for the issues you've encountered and understand your frustration. As per our records, it was agreed on the installation day, in writing, that the capping work could not be completed due to the missing stone, and a member of your household agreed to complete it independently. However, if this arrangement is no longer suitable, we are more than happy to return and provide the necessary additional service and assistance. We will be reaching out shortly and thank you for your patience and for choosing Verdun.
Reply created 29 Jul 2024
Review from HomeOwner
Rating: 5 out of 5
Review left on 25 Jul 2024
Windows
Excellent service. I am very happy with my windows. My installer, Ghyslain was very pleasant, very organized, and did an awesome job at cleaning up after himself. I would highly recommend Verdun Windows and Doors
Answer from pro:
Thank you for your wonderful review! We're delighted to hear that you are happy with your windows and received excellent service. Ghislain takes great pride in his work, and we're glad to know he made a positive impression with his organization and cleanup. Your recommendation means a lot to us. If you need anything else, please don't hesitate to reach out. Thank you for choosing Verdun Windows and Doors!
Reply created 25 Jul 2024
Review from HomeOwner
Rating: 5 out of 5
Review left on 25 Jul 2024
Outstanding
Outstanding product, outstanding staff. From our first meeting with the Verdun sales representative through to installation the experience has been superb. Our sales rep was very knowledgeable of not only Verdun products but other potential options. As we have an older home Verdun was able to deliver high quality windows of varying shapes and sizes that matched the era of the house. On delivery we had two highly professional skilled installers. They were faced with the challenge of installing, insulating and capping a dozen windows in an older home surrounded by flower beds. Their workmanship was outstanding, they were polite and took extra steps not to damage any flower beds. As they moved from room to room they left no mess inside or outside. On the final inspection the senior installer noted small adjustments that we had not seen and reported them and Verdun has taken steps to correct them. In summary our experience with Verdun was outstanding. We would definitely recommend Verdun and their team.
Answer from pro:
Thank you for your outstanding review! We're thrilled to hear that your experience was superb from start to finish. As Ottawa's most experienced window and door specialists, we take pride in providing high-quality products and professional service for homes of any age or size. Our team is dedicated to ensuring every detail is perfect, and it's great to know our installers took special care with your flower beds and left no mess. Your recommendation means a lot to us. If you need anything else, please don't hesitate to reach out. Thank you for choosing Verdun!
Reply created 25 Jul 2024