Dr HVAC

Rating: 4.6 out of 5

Dr HVAC reviews (176)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 23 May 2024

    AC Capacitor Replacement

    The technician arrived in a timely manner and customer service representative went above and beyond to make sure the service was up to our satisfaction.

    Answer from pro:

    We appreciate your kind words! It's great to know that our technician was timely and our customer service representative exceeded your expectations. Thank you for choosing us; we look forward to assisting you in the future.

    Reply created 16 Jul 2024
  • Review from Brad
    Rating: 5 out of 5
    Review left on 2 Dec 2023

    Responsive, professional, clean install!

    We have had drhvac perform many services for us. Grom the annual inspections to full furnace and ac upgrades. We find their service prompt , professional. I couldnt believe how neatly they installed the pipes for the new furnace, since we asked them to run them to the other side of the house. Sure they experienced supply chain issues like all businesses did, they communicated these to us as time went by! Keep it up the good work!

    Answer from pro:

    Thank you for being a valued and loyal customer of Dr. HVAC! We appreciate your kind words about our responsiveness, professionalism, and the cleanliness of our installations. We understand the importance of effective communication, especially during challenges like supply chain issues, and we're pleased to hear that you felt informed throughout the process. We look forward to continuing to provide you with excellent service for all your HVAC needs. If there's anything specific you ever need assistance with, please don't hesitate to reach out.

    Reply created 5 Dec 2023
  • Review from Cory
    Rating: 1 out of 5
    Review left on 16 Nov 2023

    Furnace”maintenance”

    I have a Lennox Elite furnace and air conditioner that were installed in 2012 by a separate contractor. I had Doctor HVAC come out Tuesday to do the seasonal furnace maintenance, which is included in their service club that I have been a member for many years. I have already had the furnace running myself for the past few weeks since the temperature dropped and the system was operating normally to me (Ive lived in this house for 9 years). My wife called me after the tech arrived to do the service and said that he was reporting signs of wear with the heat exchanger and the blower motor/wheel. The quote for the heat exchanger was $2,756 + tax and the blower motor/wheel was $985 + tax, so combined the repairs would be over $4,200. We were told it would be best to look at replacing the furnace and potentially adding a heat pump as well since the air conditioner is the same age. We said to give an estimate and a sales lady was at the house in about an hour, she was very friendly and helpful. Basically a top of the line heat pump and furnace combo was over $22,000 and theres a rebate over $6,500 we could get back. They offered lower models with less warranties for lower prices with the cheapest being around $15,000. There was a big push to get this done ASAP as were told the government rebate was ending next month. I said we would have to discuss it and let them know as we obviously were not expecting this news, like I said earlier everything was functioning as I have been accustomed to since Ive been in this house. I went on Homestars and looked up a highly reputable HVAC contractor that dealt with Lennox Elite and he came out to look at the unit that night. He found a number of issues with the condition the furnace was left in. - There was no vent pipe in the trap as per code, he showed me in the manual on pg 38. See picture - The electrical door was missing the screw on the right hand side where the door switch needs to be fully depressed with the screwwe found it on the floor next to the furnace - He found DIP switch 1 was in the off (down) position so the furnace was expecting a 2 stage thermostat, I have an ecobee 3 lite. DIP switch 1 needed to be turned on to operate as a single stage thermostat 2 stage timed - Inside the lower compartment was completely covered in spiderwebs, no way it was cleaned or inspected - Heat exchanger not properly inspected, as there were no access plates in below the evaporator coil - In the technicians report there were no readings for carbon monoxide on the exhaust pipe outside The professional technician said that because the DIP switch has been in the incorrect position and my furnace has been running at 40,000 BTUs instead of 68,000 BTUs which is designed to max out. As soon as he flipped that switch it was like night and day. The airflow was much stronger and there was a high level of heat coming from even the furthest vents on the second floor. We have had such a hard time getting proper air flow throughout the home, its a backsplit approximately 1,800 sq. ft. A few years ago we added attic insulation, spray insulation in the crawl space and did the air seal application to the duct work which made small benefits, but the result of all those combined didnt equal the result of flipping that one switch. He also looked up the model and serial number of the furnace and told me there is a lifetime parts warranty from Lennox on the heat exchanger, so it would cost nowhere near the $2,756 + tax I was quoted, as I would only have to pay the labour. Despite Doctor HVAC not installing thjs unit, they have been the ones servicing and maintaining it for years and should have caught the issues above that were missed by the installer. This experience has had me question if any of the repairs Doctor HVAC has previously done to my air conditioner (replacing the capacitor and adding a hard start kit) were even necessary. Hiring a professional gas technician that works with Lennox elite products showed that the tech from Doctor HVAC didnt even do the basics of watching the operation of the unit or he wouldve noticed the furnace only stayed on low fire and not going to high fire Please make sure to get multiple opinions before making any decisions on replacing your equipment, Im glad we did.

    Answer from pro:

    Thank you for taking the time to share your recent experience with Doctor HVAC. We sincerely apologize for any inconvenience you may have encountered during our service visit. We appreciate your feedback and understand your frustration with the discrepancies in the diagnosis. Rest assured, we take this matter seriously and are committed to retraining our staff to ensure accurate assessments in the future. Your insights are invaluable in helping us improve our services. We understand that you've opted for an alternative solution, and we respect your decision. We genuinely apologize for any misunderstanding and want to assure you that we will be more diligent in our inspections moving forward. Thanks for discussing this situation further on the phone; we really appreciate your time.

    Reply created 28 Dec 2023
  • Review from Daniel Harmer
    Rating: 5 out of 5
    Review left on 27 Sep 2023

    Excellent heat pump purchase and installtion

    We recently replaced our twenty-two-year-old AC unit with a new heat pump from Dr. HVAC in Brampton. The personnel at Dr. HVAC were exceptional, from the initial technical salesperson to the installation crew. Every aspect of the sale was clearly explained to us, and our questions were promptly addressed via call, text, or email. The installation crew efficiently removed our old AC unit and installed a new heat pump platform and pump unit with minimal disruption. They were courteous, friendly, clean, and well-versed in the product. The entire installation process took only a few hours. Dr. HVAC has been our trusted furnace and AC maintenance company for several years, and they proved to be an excellent choice for our heat pump upgrade. We wholeheartedly recommend Dr. HVAC for all your home needs.

    Answer from pro:

    Hey Daniel, We're thrilled you had an excellent experience with Dr. HVAC in Brampton. Our team appreciates your kind words about our clear communication, efficient installation, and friendly service. Thank you for trusting us with your heat pump upgrade, and we're here for all your home needs in the future.

    Reply created 29 Sep 2023
  • Review from Ruben Rio
    Rating: 2 out of 5
    Review left on 28 Jun 2023

    Furnace install

    I had my furnace installed last year by Dr. Hvac after a few techs had come out to fix a few bumps in the road oversights and miss installation procedures. but My product has been installed. I dont typically leave reviews, but I felt this prudent. If you are a new homeowner like myself and are shopping for a new furnace, please do your research get multiple quotes. I live in a 1500 square-foot townhome with a direct comparison to a 3000 square-foot home my in-laws live in I literally payed double in price for the exact same product. Ive tried reaching out to the company numerous times via text and email but no response as their job is done but I have to live with the consequences.

    Answer from pro:

    Dear Rubin. Thank you so much for taking the time to share your experience with us. We're truly sorry to hear about the issues you've encountered with your furnace installation, and we understand how frustrating it must be for you. Since your last call on February 14th, 2023, we have yet to receive a call from you. Your feedback is important to us, and we want to make things right. Please feel free to give us a call and ask for me (Brendon) at (905) 457-4425, and I'll be more than happy to assist you in resolving this matter.

    Reply created 5 Jul 2023
  • Review from Customer of Dr HVAC
    Rating: 5 out of 5
    Review left on 3 May 2023

    Air conditioner service

    Steve was a very good service man. Explained what needs to be done. Very clean and pleasant.

    Answer from pro:

    Thank you for taking the time to leave a positive review about your experience with our technician, Steve. We're thrilled to hear that he provided you with excellent service and was able to explain the work that needed to be done. At Dr. HVAC, we believe in being transparent with our customers and providing clear explanations about the work that we do. We're glad to hear that Steve was able to communicate effectively with you. We'll be sure to pass along your kind words to Steve, as we're always happy to recognize our team's efforts. We appreciate your business and look forward to serving you again in the future.

    Reply created 5 May 2023
  • Review from HomeOwner
    Rating: 3 out of 5
    Review left on 14 Feb 2023

    Hot Water Tank Replaced

    Had hot water tank replaced. Not the usual good service I've had before with Dr HVAC. Read the label off to them: 60 US/50 Imp gallon. Discussed maybe getting bigger one, but they said usually replace with same size, and I say ok. But they brought a SMALLER one, which I did not find out about until after old one had been cut out. Felt I had to take the smaller one at that point - late Friday, no hot water, and they don't work weekends. Installation went ok but when they left the hot water was still not working as it used to, installers said it will take a little time to get back to normal. But it got worse and stopped. I called Dr HVAC back and they said they will get back to me within a day but I asked for sooner. So they did call me back within 30 min, and in the meantime I figured out that the installer had left the intake valve closed. Once I opened that all was well. So in the end I have a good working HWT but it is smaller than expected, and I am hoping I did not make a mistake in accepting the smaller one. I felt I paid a premium price for less than premium service.

    Answer from pro:

    Dear Paul. Thank you for sharing your recent experience with us. We are sorry to hear that we did not meet your expectations with our service. We always strive to provide high-quality services to our customers, and we regret that we fell short in your case. We apologize for the confusion regarding the size of the hot water tank and any miscommunication that may have occurred during the process. We appreciate you bringing this to our attention and allowing us the opportunity to correct the issue. Regarding the premium price you mentioned, we assure you that our pricing is competitive and reflects the high-quality services we provide. However, we apologize if you felt that our service did not meet your expectations. We appreciate your business and hope that you will consider giving us another chance to serve you better in the future. Please do not hesitate to contact us at 905-457-4425 and ask for Brendon if you have any further concerns or questions.

    Reply created 1 Mar 2023
  • Review from HomeOwner
    Rating: 3 out of 5
    Review left on 8 Feb 2023

    Humidifier installation

    My rating is based on a combination of the work performed + the experience I had. This was for them to install a humidifier that I purchased myself elsewhere. Though everyone I dealt with was nice and seemed good, things didnt go very smoothly. Some of it they couldnt be faulted for. At the moment, Im still awaiting resolution for a pinhole leak in a tube that caused a small flood in my basement that I was lucky enough to notice before it got worse. The humidifier has been switched off since then awaiting a fix. My low rating is based on the experience I had post-installation trying to get things fixed. The primary complaint I have is theyre just not easily reachable. There is only one main phone number answered by essentially a message taker receptionist who has no access to customer data. They apparently have no way to look you up when you call in. So each time I had to spell out my full name, my address, City, phone number etc. When I struggle to find a few minutes in my workday to call in and I have to spend an unreasonable amount of time just to give my information and not even get to speak to anyone, its a terrible customer experience. In this day and age, it seems very unprofessional and doesnt fit with the rest of the experience I had. I wasnt even able to find an email address I could use to contact them. In most cases, my calls werent returned in a reasonable timeframe and I had to call back again. However - they were super responsive to respond to my initial inquiry through Homestars and to book my appointment. They do a great job of confirming your appointment by text and reminding you. Logistics experience fell off drastically once the installation was done and I needed post sale support. In summary - Id feel reasonably comfortable recommending their work but if there are any issues after, the experience was quite poor. Im awaiting a call back once again as we speak. And Im really hoping the company response back to this isnt to give them a call back at their main number where Id have to leave a message once again and pray for a call back.

    Answer from pro:

    Thank you for taking the time to share your experience with us. We appreciate your feedback and are sorry to hear that you had a less than satisfactory experience with our post-sale support. We apologize for the inconvenience caused by the pinhole leak in the tube and the difficulty you had in reaching us. We understand that this has caused frustration, and we want to assure you that we are committed to resolving the issue as quickly as possible. Regarding the difficulty in reaching us, we apologize for any inconvenience this may have caused. We are continuously working to improve our customer service, and we appreciate your feedback on this matter. We understand that it can be frustrating to have to provide your information repeatedly, and we apologize for any inconvenience caused. We appreciate your positive feedback on the installation process and the responsiveness of our team to your initial inquiry. We want to ensure that all aspects of our service meet our customers' expectations, and we will take your feedback to heart as we strive to improve our post-sale support. Please contact us at (905) 457-4425 and ask for Brendon so that we can discuss a solution that meets your needs.

    Reply created 1 Mar 2023
  • Review from HomeOwner
    Rating: 2 out of 5
    Review left on 24 Oct 2022

    Terrible Customer Service

    The furnace in my RV recently broke down; after calling around to numerous places with no luck, Dr. HVAC said they could repair it. Their tech (Chris) came and did a thorough and professional job finding the cause of the malfunction. He noted the parts that would be required and said they'd be in contact with me in a few days. Great. That's when it all headed south. A week passed with no call. I phoned the office and was told by the CSR that they can't get the parts, the entire furnace would have to be replaced, and they'd get back to me. Fine. After another week of nothing I called and the CSR said my furnace model isn't being made anymore, they're looking for a replacement. At no time was there anyone else other than a CSR to talk to. After a third week of silence I searched around and found a used furnace and installed it myself. When I called them - twice - afterwards to tell them I no longer needed their service, all I got was an answering machine. Blacklisted? I wonder. Hey, if you can't complete a job you started, that's fine, but at least have the professionalism and common courtesy to let your customer know that. They left me completely in the dark. And the cold. Greg L

    Answer from pro:

    Hello Greg. We sincerely apologize for this inconvenience. We don't typically do this type of work, and we're sorry we couldn't solve this issue. Although we tried giving you a call, we're sorry we missed yours. We're happy to hear you got your issue fixed. Please give us a call at 905-457-4425 if you'd like to discuss this further.

    Reply created 2 Nov 2022
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 12 Oct 2022

    Furnace Repair

    Our furnace would start, but would not generate heat. We placed a service call with Ashley who arranged for Steve Berry to address our problem. Steve discovered an issue with one of the pressure switch tubes-foreign object causing a blockage which prevented the furnace from functioning properly. Steve quickly resolved the problem and checked out the furnace to ensure it was working exactly as it is expected....fast, efficient, cordial and pleasant service. Steve acted professionally and was more than willing to take the time to explain his investigative and resolution techniques to us in layman's terms. Excellent service, Steve....Thank you!

    Answer from pro:

    Thanks so much for the awesome review, Bill! We're so fortunate to have such amazing customers like you. Steve was happy to help, and he wants to thank you for trusting him with your furnace repair.

    Reply created 17 Oct 2022
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