Independent Bath & Renovations reviews (35)

We have had several projects done with independent bath. We had our first project done in 2011 which was the top floor of our bungalow. This Reno included the master bedroom with an ensuite and mechanical work. The next we did was siding roofing and an a new mud room extension. The final thing we have done was a complete basement renovation. This renovation was not easy as the house is a 1950’s bungalow that had a lot of original plumbing and electrical. We had issues such as an tree roots breaching original piping and aluminum wiring. The work done by Independent bath was exceptional and I was continually updated on the progress and any problems that arose before any work was continued. The contractors were respectful, on time and my work was completed in the time frame we agreed upon. At the completion of each job the owner Cam Esposito inspected all the work to ensure it was to their standard, a very high one. On one occasion I remember he actually stated he was not happy with the tile work due to it not being symmetrical enough and would have a trades member in to replace it. ( I didn’t notice it but it just shows his attention to detail) Independent bath stands behind their work. A year after our basement Reno some of the tiles were lifting. I contacted independent bath and with 3 days they had a trades guy out to fix it. I am planning to do a kitchen Reno and there is no doubt in my mind that the only people I will allow to do this is Independent bath. I put $0.00 for cost as I don’t remember the exact amount. I know I got what I paid for and was not unhappy with the billing

Work involved removing existing shower and replacing it with premium steam shower. It was done very efficiently and with minimum disruption. Quality was superior.

Independent Bath renovated our main floor half bath and provided all of the materials. We appreciated their attention to detail and quality of the work. The workers were very professional and were great with our young children.

I would like to take this time to comment on the service that my wife and I have received since embarking on this complete bathroom make-over at our home, 31-Highland Cr. in Sherwood Park. Upon entering your showroom, looking for bathroom ideas, we were pleasantly surprised by the huge array of products displayed in the many and varied configurations. Being able to see and visualize the finished products helped us to see if our 'vision' was attainable. Jordan Wood greeted us and immediately helped us explore our plan and expertly described the feasibility of moving ahead. Zero pressure was exerted on us and none of our input was discounted. He set up a site inspection for us with the owner, Cam, to review the physical conditions of making our plan into a fully functional room. Cam was prompt and extremely thorough in his inspection. He not only took exact measurements he also explored what it was that we visualized the new room to be like and how it would best serve our needs. Because of the care and time he took, two hours, and with his extensive knowledge of the infrastructure of our home he was able to draw up a detailed project plan which he later discussed with us. In picking out the products that would be used we were never once pressured and were made to feel in control of our dream. I can't say enough good things about the actual work done at my house. The crews arrived on time and always called first. Their trucks were clean and extremely well stocked as they never had to 'leave the work site' to buy a forgotten item. This showed that the project was well planned and was being followed. The employees I met during the renovation were simply top notch and well versed in the meaning and the practice of "Good Customer Service". They were very clean and protected every square inch of the floor space they worked on and worked near. They answered every question and concern that I had and their craftsmanship in every aspect of the job was second to none that I had witnessed in my 40 years in the Gas fitting trade. They all treated my home and property like it was their own and they instilled, in this customer, a sense of wellbeing that comes from a job being done exactly as advertised. I truly was made to feel that I was getting what I was paying for with no surprises except for positive ones surrounding the quality of staff Independent Bath Products employs.

Downsizing to a smaller home presented several problems, not enough closet space, no room for a king size bed, and a bathroom that could not accommodate more than one person at a time. In walked Camillo Esposito (President/Designer) Independent Custom Renovations who transformed our 1000 square foot 3 bedroom bungalow to a 2 bedroom with walk through closet and master en suite. Cam's insight and design expertise allowed access to the bathroom from our guest room and other traffic from the main floor. Working with limited space; (11x13 master bedroom/5x8 bathroom/11x8 3rd bedroom) he was able to create a spa like atmosphere along with providing ample closet space. Their in house design center and cabinet shop was able to create custom furniture along with providing endless choices of products utilized in the renovation process. As is usually the case their were some unforeseen expenses; (bringing in a new power service-electrical panel and access to the main plumbing stack which meant demolishing the downstairs bathroom, additions to the scope of work along the way) that added some additional expenses increasing our total budget. Their crew started by rebuilding our downstairs bathroom allowing us access to facilities while we stayed in our home during the renovation. Protecting existing furniture, hardwood floors was a priority for their staff and sub-trades who always left the house spotless at the end of the day! We especially appreciated the ability to communicate during the renovation process with his team in the office and the advice given choosing product/materials for their longevity Work was completed on time and budget and the after service care like paint touch ups etc. has been phenomenal!

The job was done with excellent care taken to our home not to damage floors and walls which was very much appreciate. Kerri and John were very professional and friendly as well. I felt sorry for them as the temperature in our upstairs level was stifling due to the temperature outside yet you didn't hear them complaining.

A quick note to thank you and your team for a job well done and to wish everyone a very merry Xmas and a great 2014. It was a pleasure to interact with all of the members of your team. Regards, Mave

The installation was first rate. The installers were all very professional while working in our office. The final product is great and we’re very happy with our kitchen and board room. They left the office in great shape as well, cleaned up the entire working area.

We’ve employed the services of Independent Bath on a number of occasions. They display a welcoming and professional attitude from the moment you enter their showroom, and it continues throughout the project. Their expertise and attention to detail is what keeps us coming back.

"I was highly satisfied with how my bathroom renovation turned out, in fact, I have already commissioned Independent Bath Products to conduct the upcoming renovations of the whole kitchen and other rooms of my apartment. Two things stood out about the renovation conducted. First, the selections of all products and colours are done at the showroom of Independent Bath Products, so that one does not have to drive around to several stores. Independent Bath Products comes up with an initial suggestion for each individual product, on which the quote is based, so that the customer's choice starts based on recommendations about reliable products and a concrete quote. Second, the renovations of my full bathroom and the ensuite bathroom was done very fast, in no more than 8 business days."