No Problem Movers reviews (50)

Thank you Samaria, truly appreciate your feedback. Look forward to being of service to you or your referrals. Thanks once again as you were a great pleasure to deal with as well!

Thank you very much and truly appreciate the vote of confidence and very happy that you are happy. Thanks.

Thank you very much.

Thank you Syed, glad you appreciated the service.

Hi Saman, thank you for your kind words. We take alot of pride in the quality of service and customer experience we provide. It was and always is a pleasure doing business with you. Thank you.

Hi Anabel, Thank you for your comment, we truly appreciate a client who appreciates good service, thank you.

Hi Sid, Thank you for your comment, it is greatly appreciated and thank you for the compliment.

Hello Robin, Sorry for the delay in getting back to you. I was sitting in with Pedro when both calls were taking place (the call when you booked your move & the call made on the day of your move). I would like to address each one of your concerns below: 1. We do apologize in regards to your schedule. You had requested our team to be at your location for 11:30 on October 29 2013. On Oct 29 2013 you had called in at 11:23am and spoke with Pedro and advised that our team had showed up 1 hour early. All of our trucks and employees phone do have GPS tracking on it. In fact our team was at your location at 11:09am as that was the time our trucks showed up to your location and our team lead called the office at 11:19am after parking the truck and bring up pads and other packing items up to your apartment. Pedro then advised that there will be no charge for the extra 11min that our team showed up early and started. 2. Mattress bags do come in different sizes and different thicknesses. Some mattresses bags are also couch covers and do cost less as they are a lot thinner. Our mattress bags are 4mm and we retail them for $12.50 each. The $25.00 is both mattress and box spring. Pedro did advise you of that during the call. 3. You also did mention you would like to have 2 free wardrobe boxes during your first call into No Problem Movers. After reviewing your file, Pedro did request not only 2 free wardrobe boxes but 3 of them. Our warehouse manager looked into this matter and realized it was a miscommunication from our warehouse team. Pedro did credit you $145.77 for that mistake which is more than fair as a matter of fact extremely generous considering wardrobe boxes are provided at no additional cost to our clients. 4. The concern that Pedro threatened you to pull our crew out and lock up the truck is not only untrue but also not fair for you stating that. When you called Pedro you were yelling at him over the crew showing up early and Pedro then advised you if you were not happy we could leave at no cost to you. Not once did Pedro advise you that he would lock up the truck. Pedro also advised you that we would compensate you for not having the wardrobe boxes. Pedro also mentioned to you 3 times he wants to take care of you and please call him when you calm down as you had mentioned you were having a bad day. You in return hung up the phone. We have the recorded calls. In your first call with Pedro you asked him how long does a move like yours take moving from Brampton to Cambridge and Pedro advised you 6-8 hours depending on traffic. Your 2nd question to Pedro was is your team members (our movers) fast and careful. Pedro advised that all of our team members are trained and their main job was to ensure your moving was done in a safe, efficient and quick manner. Your move started at 11:30am and finished at 4:30pm. Your total move was less than quoted originally. Once we received your e-mail on November 1st you advised the following “P.S. the crew that was sent was brilliant…two of the most hard working pleasant guys it was a pleasure to have them in my home”. I am confused then on your last email advising us that nothing we told you was correct? Our team showed up early by 11 min and you were not charged for it. You also received $145.77 in credit for not bringing the 2 free wardrobe boxes, and you received 6 rolls of packing tape at no charge, all done below the quoted hours and your total cost was $836.20 and not $981.97. Your credit is more than fair by No Problem Movers Ltd. If you feel the need to go to BBB and have a 3rd party review your file and listen to the call I think that is a great idea or visit and lodge your complaint on other websites please refer to the above and help us understand where you have been dealt with incorrectly. We welcome and encourage that as we have nothing to hide.

Leah, thank you for your kind words and for appreciating the level of service we provide. Truly thankful for your business, referrals, the opportunity to meet you and for your comments, thank you.

At No Problem Movers we pride ourselves on honesty, integrity and fair practice business ethics. Our solid reputation as well as the 11 years we have operated as a business prove this. The unfair depiction of our company made by Peter Rice is not accurate and we take great offence to comments that are not true nor valid. Peter Rice is referring to a former employee we had four years ago. This employee never had any complaints against him and was an excellent employee while with No Problem Movers. We have several testimonials that reflect the same sentiment for this specific employee. The incident that Peter Rice is speaking of never happened nor would this employee ever speak to any clients of ours in that manner. The owner has no recollection of this call ever happening. We are not aware of any customer that has ever been charged unjustly or twice for a move and if so then the client would have received a reimbursement for the full amount for the clerical error. That employee has since moved on and excelled. We as a company take allegations such as the one listed by this individual very seriously. Unfortunately, there are many fly by night moving companies in our industry that will try and take your money unjustly. No Problem Movers is proud to say we have a solid reputation and are well respected in the community due to our efforts and contributions to such charitable organizations like Peel Children's Aid Society, Mississauga Food Bank, Kerry's Autism, Toronto Aids Committee, Mississauga & Toronto Furniture Bank just to name a few. Our service has never been compromised by using employees that do not fit our high standards. We strongly recommend visiting our website www.noproblemmovers.com/testimonials to see what our previous clients have to say and their satisfaction with our organization. We welcome all calls and feedback and encourage viewers to contact our office and speak with any member of our team who will gladly answer any and all questions.