End Of The Roll

Rating: 3.7 out of 5

End Of The Roll reviews (45)

  • Review from HomeOwner
    Rating: 0 out of 5
    Review left on 12 May 2015

    carpet

    Carpet project ( threads coming out ) by carpet installer who kept on insisting getting paid in cash .Also,the installer was more interested in flirting with female office staff at my location and told me i bought the wrong type of carpet which would last only 6 months
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 22 Apr 2015

    carpet & lino

    We were originally going to go with a carpet company in Airdrie, until I stumbled across some terrible reviews on this site. So it was suggested we go to End of the Roll (NE location). We were so happy we did! No only did they beat the price by $2200!! Pam was incredibly helpful picking out selections and the guys that did the floors did a great job and quickly too! I have already recommended them to a neighbor.
  • Review from Paul Hannania
    Rating: 4 out of 5
    Review left on 20 Feb 2015

    Basement Carpet

    I had End of Roll install the carpet in my basement. The installers did a good job and where able to be left for the day while I went to work. I will use them again when I need carpet for my next house.

    Answer from pro:

    Hi Paul, Thank you for the positive review, we always appreciate hearing from satisfied customers on a job well done! And we'll be sure to pass along your comment to our Calgary location. Have a great day! ~End Of The Roll National Franchise Office

    Reply created 23 Feb 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 18 Nov 2014

    Carpet basement staircase

    Helped by Ron in store (NE Calgary). Was able to produce an accurate estimate of final cost including underlay and install in 10 seconds from the choice of carpet we pointed out. Was able to have it installed within 24 hours. Install done by Colby. He was polite, professional and thorough, (e.g. no need to hammer down any grippers after the job), and I am very pleased with the result. HIGHLY recommend.

    Answer from pro:

    Hi Neil, Thank you for the glowing recommendation! We really appreciate hearing feedback from our customers, and we'll be sure to pass along your comments to Colby. Have a great day, and please let us know if there's anything else we can do for you! ~ End Of The Roll

    Reply created 18 Nov 2014
  • Review from HomeOwner
    Rating: 1 out of 5
    Review left on 6 Sep 2014

    Carpet & Carpet Installation

    Bad experience from the start...my fiance and I walked into the store and waited about 15 min for someone to help us. Once someone did find us, they gave us very limited info on the different carpets, so we just ended up picking one based on the color. We redid our whole upstairs carpet, and it looked great for about a month after it was done, but now it looks completely different (flat, rippled, and just old...even though its been less than a year). If someone had educated us on the carpet and told us that it would look like that after while, we would have spent a bit more for a more durable carpet. Not only that, the installer was pretty unprofessional..I was at home during the time he was putting in the carpet and he spent most of the time on his phone jokining with his buddies and making plans for the weekend. That might explain why our carpet is a rippled mess right now, with at least 10 deep ripples in the carpet...the kind you almost trip over. He also left carpet shavings everywhere so I had to spend 2 hours vacumming up the mess. Also, there were staples sticking up from the stairs which my young son cut his feet on. Had to spend another hour finding those spots and fixing them. The only good thing is that its been under a year since the carpet was installed, so they fix it for free. That was hard enough to arrange as well, as I called the office no less than 5 times before someone finally arranged an appointment to come fix it. Overall, I'm not impressed. We will be using a different company to do our basement when the time comes.

    Answer from pro:

    Hi Holly, We're very sorry to hear that you've had such a negative experience with not only the product, but the installer as well. Would you like to be contacted by the owner of our Calgary location at all to discuss further? Please email your feedback and contact details to our customer service department at lisa@endoftheroll.com and someone will be in touch with you. Our apologies, sincerely. End Of The Roll National Franchise Office

    Reply created 10 Sep 2014
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 25 Jun 2014

    Laminate

    We were looking for new flooring ideas, but needed suggestions and help. We walked in and received a quote on the spot. He showed us various styles & price points, was honest about the best bang for our buck, and about what would most likely be best for our needs. We came in under budget and even have some boxes left over.

    Answer from pro:

    Hi Jason! Thank you very much for the kind feedback, we really value hearing from our satisfied customers! Please let us know if there's anything further that we can do for you! End Of The Roll National Franchise Office

    Reply created 26 Jun 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 3 Mar 2014

    Install Carpet

    End of the roll installed carpet in my house and did a very good job. Service was prompt and courteous and the workmanship was very good. I recommend them to anyone looking to install carpet.

    Answer from pro:

    Hello Cliff, thank you for the kind words! We're very proud of our staff, and we're lucky to have some great installers to recommend to our customers. Glad you enjoyed the service!

    Reply created 3 Mar 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 20 Feb 2014

    New Carpet and Tile work.

    The Guys were great, the sales rep help chose the product and the installed came on time and did a great job. I am planning on doing another smaller job, and will get End of the Roll to do it.

    Answer from pro:

    Hello Richard, Thanks for the great review! It's always good to hear when our guys have done a good job!

    Reply created 21 Feb 2014
  • Review from Sharon
    Rating: 5 out of 5
    Review left on 20 Feb 2014

    Carpet for new house

    After our house was destroyed by fire, we built a new house that required carpet on the upper floor and in the finished basement. I searched online for the type of carpet I wanted and then went looking for the best price. The company that my builder sent me to was outrageously expensive at over $30,000 so I kept looking. I got a quote from another well known carpet company at $22,000 which I thought was pretty good and was going to buy from them. I then went to the Home Show and there was a booth by End of the Roll and told them my situation. They simply asked me to allow them to quote too although I had felt my mind was made up. (I didn't tell them the price I already had.) Kyle looked at the job, priced the carpet I wanted, etc and came back with an installed price of $16,000. They did the installation and it was excellent, on time, well done, and more importantly, gave me outstanding service afterwards when I had some questions. Kyle is upfront and approachable and I would definitely suggest anyone wanting carpet talk to Kyle at End of the Roll.

    Answer from pro:

    Hi Sharon! Thank you for the glowing endorsement! We love to hear from our satisfied customers, and we're glad you're enjoying your brand new carpet!

    Reply created 21 Feb 2014
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 20 Sep 2013

    installed new carpet

    We were getting new bedroom furniture and decided that since the room would be empty it would be a good time to replace the carpet. We decided to do the three bedrooms at the same time. We had a very specific time frame for when the room would be empty and many companies could not meet the deadline. End of the Roll was very helpful in store, they could accommodate our time frame and were informative in what would work best for us. They have a large selection and we were happy in what we chose. The installers were very polite and efficient, in fact we thought it would take longer but they knew what they were doing and did it well. The rooms look great now, amazing what just a change of carpet can do!
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