House Depot Home Services

Rating: 4.9 out of 5

House Depot Home Services reviews (383)

  • Review from Andrew
    Rating: 4 out of 5
    Review left on 6 Feb 2017

    Outlets added

    Needed to add several outlets and convert a 240 volt outlet to standard. Contacted House Depot on a Saturday afternoon and work was completed the following day by afternoon. Mark was very polite, did a great job, and cleaned up everything after he completed the work. He also helped me out with a few other things outside the original quote.

    Answer from pro:

    Thank you Andrew for your kind review. i really appreciate your trust and provide me with a job. god bless you

    Reply created 1 May 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 5 Jan 2017

    House Depot Comes Through When I Need IT.

    Furnace not maintained in years before we moved in. Soon as it got cold the furnace quit at 3 a.m. Called House Depot, within 90 minutes I had a technician and he got things going in just two hours. The house didn't even get cold.

    Answer from pro:

    Thank you John for your kind review. i really appreciate it. the most important part of my company is to build trust. thx again

    Reply created 1 May 2017
  • Review from Customer of House Depot Home Services
    Rating: 5 out of 5
    Review left on 4 Jan 2017

    servise

    I called House Depot as I had radiators not giving enough heat during cold days . I had called few companies ,but could not fix and find real issue . Mark came on time ,the next day he changed the circulator pump,and since the radiators are hot enough.

    Answer from pro:

    Wow, thank you very much for your kind review. when i go to a place, i try to find a solutins which does not need call back, as the customers will not be happy and i will not be happy as to be honest, i have to go again free of charge. thank you for your kind review, god bless you

    Reply created 1 May 2017
  • Review from HomeOwner
    Rating: 1 out of 5
    Review left on 28 Dec 2016

    Bathroom rad upgrade

    We hired Mark to install a new radiator as part of our bathroom remodel and despite his quote being high, we went ahead with him anyway as we were under a tight timeline to have the rough-in work completed... this was a big mistake. First, Mark tried to upsell us an extra $250 for a chrome towel rad, despite the fact we had requested chrome when we received the quote to which he quickly back peddled on once I challenged him and proceeded at the original quote. Second, promptly upon completing the work the rad he installed stopped working. He came back (at least he did that) and shut off water flow to 2 other regions of the house to isolate the rad he installed which got it working so he determined that our pump needed to be replaced despite being brand new in 2015. He told us this would cost us at least another $1,000. When we repeatedly asked him why the prior rad in the bathroom worked fine with the existing pump he had no good response and felt his job was complete by installing a rad that only worked when all the other rads in the house were turned off, which was absolutely ridiculous. I showed him the pressure gauge on our brand new Veissmann boiler that appeared to be low which he disregarded and proceeded to storm out of the house when we questioned his competency. He drove off having charged us $1,700 for a non-functioning radiator in the middle of December. We had the company back that installed the boiler last year and they quickly got the pressure up from under 10 psi, where Mark had left it, to the appropriate range of 20 which got the whole system working again (but cost us even more $). I should have trusted my gut and allowed the project to be delayed until we found someone else as he is someone has no conscience about charging full freight for incomplete work or even the aptitude to properly diagnose or solve problems.

    Answer from pro:

    my apology to you, when i came to your house, (the quote was for white radiator, which i still have it in the text), i explained to you the existing pump, is too small to feed the towel warmer, as they are different than existing cast iron radiator in terms of water pressure it needs(cast iron has larger piping inside, thus needs less water pressure to work) , which was going to be replaced with towel warmer. you accepted my explanation. After successful install, you called me one day, stating the towel warmer is not working any more. i came to your house and closed another radiator, then the towel warmer warmed up, this demonstrated the existing water pump is too small. And i gave the price of $500 to install a bigger pump(which no body does it as it is the price of the pump itself), which you did not accept, and started to scream at me and using f words in front of your wife. Then i had no choice but to leave your house. then threatened me to write bad review while leaving your house

    Reply created 1 May 2017
  • Review from Mark Kudlac
    Rating: 5 out of 5
    Review left on 14 Nov 2016

    Complicated HVAC Renovation

    Mark recently completed a demanding HVAC project for us which spread over almost 3 months and involved numerous changes in plans along the way. Our conversion of a residential basement into a legal apartment required the separation of heating and ventilation systems. The design resulted in a combi-boiler driving radiators in the apartment, a forced air "air handler" for upstairs and a switch to demand domestic hot water, eliminating a tank. A replacement AC unit was also part of the install. Originally we had spec'd a traditional gas furnace for upstairs but later changed to the air handler to save space and make better use of the boiler. Mark had experience with this unusual approach (for residential) and was able to accommodate the change well after the original quote had been accepted without issue. Mark was also very flexible with being able to absorb surprises such as having to relocate our electrical panel, move a HRV unit location, and repeated gas connection alterations. Helping us through unexpected changes made our renovation less stressful and demonstrated Mark's professional approach to his work. We are very satisfied with our HVAC system and are confident that the work was done "right".

    Answer from pro:

    12. Thank you Mark for your generous comments. It is always a pleasure to hear from our customers and we are very pleased that you are satisfied and enjoying the savings promised from your new system. We are sure that you will continue to enjoy your home comfort system as the weather gets warmer/colder. If we can be of further assistance do not hesitate to contact us. All the very best to you and your family

    Reply created 4 Jan 2017
  • Review from Denise Grant
    Rating: 5 out of 5
    Review left on 8 Nov 2016

    Efficient and friendly service

    We had a tree fall on our property, wiping out our hydro. We'd used Mark's services in the past and were very happy with the price and efficiency of his work so we called him again. He arrived quickly, did the job well and supervised the hydro inspection until we had power again. Would def. call Mark again!

    Answer from pro:

    It was great to work with you again! Thanks for taking your time to write us a review.

    Reply created 4 Jan 2017
  • Review from Ian Hay
    Rating: 5 out of 5
    Review left on 17 Oct 2016

    Radiators

    I am a contractor and I had Mark move some radiators for me for a project I had going. He did a very good job and even came back at his own expense to do a change that had not been in the original plan.

    Answer from pro:

    Thanks Ian. It is very important to us that we make our customers happy.

    Reply created 4 Jan 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 2 Oct 2016

    Moved Ceiling Fan

    I had to have a large ceiling fan moved to a new home. Job was executed perfectly, with very friendly service. Left both homes clean as well. Highly recommend this company

    Answer from pro:

    We really appreciate you taking the time to post this review.

    Reply created 4 Jan 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 30 Sep 2016

    Electrical work

    Mark has completed a number of jobs for us - he is always prompt, polite and easy to work with. As a bonus he often gives advice on what else might need to be done around the house!

    Answer from pro:

    We enjoy the repeat work for our good customers! Thanks for the review.

    Reply created 4 Jan 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 24 Sep 2016

    Broken water heater

    My hot water heater broke and my entire family had no hot water. Mark came by on very short notice on a Saturday and fixed it in short order. Very friendly, very professional. For my home appliances, I would get nobody else. Thank you very much!

    Answer from pro:

    Thanks Werner! Nobody wants to be without hot water.

    Reply created 4 Jan 2017
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