A1 Chesney Service Experts reviews (169)

I had a problem with my furnace and called A1. They showed up on time but couldn't fix the problem. The technician had no idea what could be causing the problem. All he wanted to do is sell me a new furnace. In the end I did order a new furnace but not through A1. The furnace was only 15 years old.

Craig, Rob & Noah had a difficult new install, but they worked through it and the job was completed professional. The crew was great to work with and did a great job.

Have been dealing with A1-Chesney for many years and have a lot of confidence in their service and reputation. Recently had them replace our old water heater and furnace. For the water heater, was interested in switching to a tankless, and Phil from A1-Chesney was very knowledgeable and helpful in explaining the plumbing modifications which would need to be made to accommodate a tankless. Decided to go with it on the Advantage Program. As for the furnace, Anna from A1-Chesney was most helpful and always readily available to answer my questions. Installation of the tankless water heater was done by Phil and Rahim, while Abdul and Joe installed the new furnace a week later. All arrived promptly and were professional, competent and efficient. All in all, very satisfied.

I signed up for Service Plus, and they had a technician come out to do a furnace and air conditioner maintenance. The technician was great, he was on time, friendly, professional, and did a very thorough job of inspecting and cleaning the furnace and the air conditioner, and testing to make sure I had good air flow in the house. I definitely recommend this company.

Update: A1 Chesney cares about clients. They refunded me the entire amount with apologies and a phone call. Much appreciated! Our air conditioner broke down. I phoned A1 Chesney for a service appointment, and was told there would be a 115.00 fee for the repairman to come to my home. This fee would be applied to any repairs that were done. Repairman came to my home, looked at the broken air conditioner, and told me straight out that he can't know exactly the issue without "taking a tool to it." If he was "to take a tool to it," it would cost me upwards of 800.00 because the refridgerant was no longer used and illegal. He did not recommend that. Not going to happen, but I still had to pay him 131.25 for him just to come tell me that. Chesney could have easily warned me that if we had a unit that used refrigerant that is no longer in use, that the repairman would not even bother to diagnose it. Not only would this have saved them a trip (he brought a salesperson with him on a repair call, seems suspect to me), it would have saved me what was a $131.25 charge for absolutely nothing. A charge to tell me that "I can't even put a tool to it." Seems to me, a quick cellphone photo of the side of my air conditioner could have given them the info they needed to know that they could not touch it. The repairman told me that this was a common problem, that the refridgerant was illegal but was still being installed up until last year... another indicator that they could have forewarned me about this. I was told that I might as well buy a new air conditioner and I should probably get a new furnace as well to "save money," as mine was old and too big for our house anyway. A search on youtube afterwards showed me that one of the most common problems with air conditioners is the capacitor crapping out. So my husband discovered that that in fact was the problem. We bought a new one today for 40 dollars and some change. I guess I can thank A1 Chesney for motivating us to research our problem a little more and saving us thousands of dollars on a new air conditioner, or renting one from them for 115 a month every month for the year, despite using it only 3 months of that year. (If we are lucky to have a warm summer in said year). What a screaming deal A1 Chesney! I will not & would NEVER recommend, or use A1 Chesney for anything, ever. Shame on Chesney. I regret phoning you, and you really make me ashamed for trusting you.

I bought a new home and Service Experts was the furnace installer. The PVC that connects ventilation to the outside was cut and the plastic fillings had eventually settled into the furnace, (confirmed by two independent furnace specialists). It then caused multiple error readings (low press switch?) over time and, most recently, system failure in the middle of the night due to draining blockage. I would not normally report this 1 issue however, prior to this we had issues when the house was brand new, (under warranty) that were also not handled well. The humidifier was never hooked up. When I called it in afterwards I was asked for $150. (1 year after installation) In light of these multiple concerns I felt it appropriate to bring attention after the latest severe occurrence. Additionally, after I left a review on Google, I was promptly told to give them a call directly and leave a message, which I did. It took 3 months to hear back from them. POOR INSTALL, POOR HOME SERVICE, POOR CUSTOMER SERVICE!

Excellent service. A motor in one of my furnaces had packed it in during our recent cold snap. A1 Chesney had a tech come out very quickly. Technician arrived exactly as scheduled. Technician quickly diagnosed what already suspected and showed me how he came to that conclusion. Furnace is quite old (1982), but he was able to find the replacement parts for below what he originally quoted me, and had the furnace up and running again within an hour. He offered replacement filters, made some recommendations for ongoing service to ensure that it was running well, and for when we inevitably would want to replace both units. Very professional, reasonably priced and overall just plain helpful. Would recommend.

A study in incompetence. Replaced a Carrier furnace with them 11 months ago. First they discovered the Carrier thermostat was nit compatible with Lennox. Wanted to charge me 5 x what the thermostat was sold for online. Second the inspector rejected the venting that had to be redone. Third after one month dual zone motors were fried. After research, discovered they were not compatible with the Lennox electronics. After sharing this they reluctantly replaced them. Finally just this month discovered they had failed to hook up the humidifier to the furnace! In fairness the last tech they sent was suberb but they are clearly not A1. Avoid them at all costs!

Ali.K installed water softener, shut off valve and upgraded plumbing. He arrived right on time and did a terrific job. He was also very helpful in explaining all his work. Couldn't have gone better.

Ali.K replaced our boiler and he did an awesome job! He explained everything to us very clearly and left the place very neat and clean. He helped us with other plumbing issues like the kitchen faucet, pipe lines, shower faucet and made everything wk well. He offered the TAP - Advantage Program, worry-free. This guy is highly recommended - trust me!