We were dealing with Coast Appliances through our new home builders and it could not have been more of an nightmare. After several unsuccessful back and forths with them we went to CAS and the experience was the exact opposite. The sales folks asked what we needed, recommended the best appliances for our needs and budget, had them in stock, delivered them on time etc. Even the delivery guys were a treat. Gave up great tips on cleaning any film of the new stuff and the easy way to move them into place etc. Great customer services CAS.....Coast Appliances should take a page out of your book.