Customer of Canadian Appliance Source
Rating: 0 out of 5
Money grabbers
Full balance of $2600. PAID IN FULL. My fridge and stove were guaranteed to be delivered in 4-6 weeks. The 4 weeks mark comes and my fridge is estimated to be delivered to their warehouse in 4 months. I go on the site and end up upgrading the fridge so that it'll arrive sooner. After the fridge and stove arrive at their warehouse, out of nowhere they say the delivery is no longer free and update my balance to owing $300+. "Service error" on their site. Cancelled my ordered and would advise against using this company at all cost.
Answer from pro:
Dear Customer, Thank you for your feedback. My apologies for your delays and any issues experienced with regard to communication with our team. Please understand that all manufacturers are experiencing production delays due to Covid-19 and therefore there can be delays with your appliances. We regret to hear that your delivery fee balance changes so significantly, we also regret to hear that you cancelled your order due to this issue. We will have our team look into this matter. Kind regards CAS
Reply created 19 Apr 2021