Canadian Appliance Source

Rating: 4.4 out of 5

Canadian Appliance Source reviews (5184)

  • Review from Joanne Lamothe
    Rating: 5 out of 5
    Review left on 3 Feb 2021

    Great service

    I needed a new washer rapidly. Great and fast service. great variety of products. good prices and avsilability. i wouls recommend your company to any one. i will definitly shop again at CAC

    Answer from pro:

    Dear Customer, Thank you for your feedback. We really appreciate your kind words, we look forward to seeing you again in the future. Kind regards CAS

    Reply created 19 Apr 2021
  • Review from Customer of Canadian Appliance Source
    Rating: 5 out of 5
    Review left on 2 Feb 2021

    Good Service

    We ordered a fridge back in July but after months of waiting, we were told that the manufacturer wasn't supplying for another 6 months at least. CAS allowed us to cancel our order without penalty. We placed another order and it came quickly. Unfortunately, the delivery team wasn't careful and damaged the fridge. CAS was really good about sending someone out to examine the fridge, and replaced it without question. After a few more delivery issues, due to possible miscommunications between CAS and the delivery company, we did get our fridge. It's wasn't easy but not necessarily the fault of CAS, and we found them easy and respectful to deal with. We would definitely purchase from CAS again for our next appliance.

    Answer from pro:

    Dear Customer, Thank you for your feedback. We appreciate your kind words and for waiting patiently for your appliances to come into stock. Unfortunately we are all experiencing delays from the manufacturer due to Covid 19. We regret to hear that your new appliance came damaged but also very pleased to hear this was solved in sufficient time. Kind regards CAS

    Reply created 19 Apr 2021
  • Review from Richard McConnell
    Rating: 5 out of 5
    Review left on 2 Feb 2021

    New Refrigerator

    The ordering process and delivery service was excellent. I really like the ability to have real time updates for the delivery during the day. You can see where you are on the route and be prepared when the truck arrives.

    Answer from pro:

    Thank you for your feedback. We are happy to hear you found our Manage My Order future useful to track your delivery in real-time. Thank you for shopping at CAS! Kind Regards, CAS

    Reply created 4 Mar 2021
  • Review from Customer of Canadian Appliance Source
    Rating: 5 out of 5
    Review left on 2 Feb 2021

    Dishwasher replacement

    Ordered online quick and easy. Would have appreciated it if delivery included unpacking the product. Otherwise great service and fast delivery. The 10 minute heads up text service was great.

    Answer from pro:

    Thank you for your review. Please note our delivery team will not unbox smaller items like dishwashers/range hoods or microwaves. However, we will absolutely share your feedback with our delivery carrier regarding this. Thank you for choosing CAS! Kind Regards, CAS

    Reply created 4 Mar 2021
  • Review from Customer of Canadian Appliance Source
    Rating: 5 out of 5
    Review left on 2 Feb 2021

    Dishwasher purchase and delivery

    Best price on dishwasher after shopping around in various appliance stores. Sales staff on the phone, as it was purchased during lockdown in pandemic, was very knowledgeable and friendly. Only downside is that you cannot schedule a time for delivery, only the day and a time will be auto assigned afterwards, of which you cannot change.

    Answer from pro:

    Thank you for your feedback. We are happy to hear that we were able to find you the best price for the dishwasher you were looking for. Please know that our delivery carrier gives all of our time windows out the day before delivery in the early afternoon to give you enough time. We will share your feedback on this with our delivery carrier. Thank you for choosing us here at CAS! Kind Regards, CAS

    Reply created 4 Mar 2021
  • Review from Joshua Valler
    Rating: 5 out of 5
    Review left on 1 Feb 2021

    Kitchen Appliances

    Ordered my kitchen appliances from CAS last week after other retailers told me it would take 6-8 weeks. Delivery came on time and as promised. Nothing but professional service from the sales team and delivery team. Very happy with my experience.

    Answer from pro:

    Dear Customer, Thank you for your feedback. We appreciate your kinds words regarding your experience here with CAS. We look forward to seeing you in the future. Kind regards CAS

    Reply created 19 Apr 2021
  • Review from Customer of Canadian Appliance Source
    Rating: 5 out of 5
    Review left on 1 Feb 2021

    Amazing start to end

    Great team really... job well done from placing order online to the delivery team... absolutely no hassle start to finish... I recommend CAS for all your appliance needs... thanks guys

    Answer from pro:

    Dear Customer, Thank you for your feedback, we really appreciate your kind words regarding your experience with CAS. We look forward to assisting you further in the near future. Kind regards CAS

    Reply created 19 Apr 2021
  • Review from Customer of Canadian Appliance Source
    Rating: 5 out of 5
    Review left on 1 Feb 2021

    kitchen appliances

    Excellent service and delivery. They matched best price and communication was always very pleasant and questions answered promptly. Delivery men were prompt and respectful of virus recommendations when making deliveries to a private home.

    Answer from pro:

    Dear Customer, Thank you for your feedback. We appreciate your kinds words regarding your experience with CAS. We look forward to assisting you further in the future. Kind regards CAS

    Reply created 19 Apr 2021
  • Review from Customer of Canadian Appliance Source
    Rating: 5 out of 5
    Review left on 1 Feb 2021

    Fast and reliable when needed

    I have all positive things to say about CAS, in the recent situation there is scarcity of appliances in the market and most of us want to take whatever is available. I'd appreciate the help from sales associate who helped me getting the kitchen stove in 2 days on reasonable price. I'm happy with delivery guys who securely put in to my kitchen and took the old one on time..

    Answer from pro:

    Dear Customer, Thank you for your feedback. We really appreciate your kind words regarding your experience with CAS. We look forward to seeing you again in the future. Kind regards CAS

    Reply created 19 Apr 2021
  • Review from Danny I
    Rating: 0 out of 5
    Review left on 31 Jan 2021

    Washer and Dryer

    I purchased a new washer and dryer from the Whitby location, when it arrived the dryer they shipped was gas, after calling the store I was told to fill out a return online because they didn't have that model. The model they had had a different door and was more money, in addition I was told it would be an additional $79 to deliver another one even though they shipped the wrong unit to begin with. Never buying from them again.

    Answer from pro:

    Dear Customer, Thank you for your feedback. We regret to hear this experience you have encountered with CAS, our general process if a customer receives the wrong appliance we do advise the customer to fill out the returns and exchanges for as this is our policy. We are sorry to hear that the different model you wanted was more expensive, we regret to hear you had such bad experience with us at CAS. Please let us know your order number so we can look further into this. Kind regards CAS

    Reply created 19 Apr 2021
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