Canadian Appliance Source

Rating: 4.4 out of 5

Canadian Appliance Source reviews (5184)

  • Review from Deryk Rodrigues
    Rating: 0 out of 5
    Review left on 16 Jul 2020

    Disingenuous

    Bought a Bosch dishwasher from the Whitby store. Cost $1604 all in. Date July 4, 2020. Totally disingenuous person / store. Did not mention the Canada Energy Savings Rebate (25% off). Happened to visit Best Buy an hour after this purchase and was offered the 25% rebate, no questions asked. Checked the CAS website and they are advertising for it. Called my sales person and he says; sorry we do not offer it, hence did not mention it. Ok, I say, NP. Match the price or refund my money. Note: this is an hour / hour and a half after purchase. He says, sure, there is a 25% re-stocking charge on the total purchase price of the product. REALLY, the ink is not dry on the receipt. Was told to call Customer Care. Called Customer Care. Was told "We can't do anything. Will put you on to Resolutions." Transferred to Resolutions; Voicemail. So I left a voice mail. Is July 16, still waiting for a call back. Bottom line, DO NOT BUY FROM THEM. Let them go bankrupt. The sales guy only cared about the sales and was IMHO down right disingenuous. Will NEVER set foot in that store again.

    Answer from pro:

    Thank you for your review. I am sorry to hear your experience with us was less than satisfactory. Please note all cancellations are handled on a case by case basis and customers are not automatically charged a 25% fee. We do try as best as possible to offer price matching but in rare cases, we are not able to do so. Based on your account, you picked up the dishwasher on July 10th so I presume this is an indication that your concerns were addressed. Feel free to contact us at cs@caslp.ca if you require further assistance.

    Reply created 24 Jul 2020
  • Review from Customer of Canadian Appliance Source
    Rating: 5 out of 5
    Review left on 16 Jul 2020

    Frigidaire 6 cu.ft. upright freezer

    Frigidaire 6 cu.ft. upright freezer FFFU06M1TW ordered May 4, 2020 from Canadian Appliance Source (Inder S.). Arrived in good order on July 16, 2020 due to Covid-19 delays. Sales rep very good to deal with, answered all emails promptly. I would recommend CAS to other buyers needing appliances. From beginning to end I have had a satisfactory experience.

    Answer from pro:

    Dear Customer, Thank you for your feedback. We are pleased to hear the great service you received from our sales team. We appreciate your patients with the delays on our appliances. We look forward to assisting you again in the near future. Kind regards CAS

    Reply created 5 Jun 2021
  • Review from Customer of Canadian Appliance Source
    Rating: 5 out of 5
    Review left on 16 Jul 2020

    Whirlpool Electric Range and Microwave

    Looking to update the oven and microwave and was very pleased with the service. Although, I do require installation for the microwave and not sure how to source this. I was hoping for more direction from Canadian Appliance.

    Answer from pro:

    Dear Customer, Thank you for your feedback. We are pleased to hear you were satisfied with your experience with CAS, unfortunately we do not install microwave but we do recommend a third party company called Quick Contractors who can assist you with installation. We are very sorry to hear that you Account Executive did not advise you of this information. Kind regards CAS

    Reply created 5 Jun 2021
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 16 Jul 2020

    New GE Fridge

    Ordered a fridge on line. It was a very easy transaction and Quick responses from the online chat. The delivery was scheduled very quickly to accommodate us.. All good. Very pleased. Thanks

    Answer from pro:

    Dear Customer, Thank you for your feedback. We are very pleased your had good experience with both our online sales team and our delivery team. Kind regards CAS

    Reply created 5 Jun 2021
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 15 Jul 2020

    Refrigerator Purchase Delivery

    We were in need of a new refrigerator and checked out various online sites to compare models and reviews. The CAS website was very informative and helpful. Went to the Hamilton location and saw the model we had liked online. The salesperson was very polite and showed us the various features. We were very happy especially with the quick delivery turnaround. Delivery service was very professional and courteous.

    Answer from pro:

    Dear Customer, Thank you for your feedback. We are very pleased to hear your had great experience with our sales team both online and in store. We are pleased that your delivery went accordingly and your were satisfied with the delivery team. Kind regards CAS

    Reply created 5 Jun 2021
  • Review from David
    Rating: 5 out of 5
    Review left on 15 Jul 2020

    Gas Range

    Good in-store selection. Helpful and knowledgeable staff pointed out the best options. Store manager went to some lengths to ensure that the items were in stock and could be delivered when needed. Delivery and installation were on time.

    Answer from pro:

    Dear Customer, Thank you for your feedback. We are very happy to hear the great experience you received from our sales and delivery team. Kind regards CAS

    Reply created 5 Jun 2021
  • Review from Kore Sophia
    Rating: 4 out of 5
    Review left on 15 Jul 2020

    Danby Premiere feezer order and delivery

    I ordered a Danby cube freezer (model DCF055A2BP) online a couple of months ago and have recieved it today. The product looks perfect and the delivery guys were amazing and quickly carried it down steep steps to it's prepared home. They work masks and gloves and were very friendly and quick. I scheduled delivery for today and got a notification by text 10 minutes before arrival. Everything went smoothly and looks great. My only complaints would be the long wait time and the price. I understand stock and delivery has been impacted by the pandemic but the website guaranteed 5-11 day delivery, so maybe that should be fixed to reflect the current times. All in all, I'm happy with the quality of the product and the speed and pleasant nature of the delivery guys.

    Answer from pro:

    Dear Customer, Thank you for your feedback. We are pleased to hear you are satisfied with your new Danby freezer. We regret to hear that you had a long wait for your appliance, unfortunately due to the global circumstances we are experiencing longer delays that normal with our manufacturers. We appreciate your feedback regarding our website, we will be sure to bring this forward to our website team. Kind regards CAS

    Reply created 5 Jun 2021
  • Review from Customer of Canadian Appliance Source
    Rating: 5 out of 5
    Review left on 15 Jul 2020

    Fridge

    Som was an excellent Sales Associate at CAS and helped us find a refrigerator during Covid (a seemingly almost impossible feat). Delivery was performed professionally, courteously and without any problems. We are very thankful to have a new fridge.

    Answer from pro:

    Dear Customer, Thank you for your feedback. We are very pleased to hear your are satisfied with both our sales and delivery team. Kind regards CAS

    Reply created 5 Jun 2021
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 14 Jul 2020

    Experience

    Your service, product, staff and delivery are great, but prices are higher than the competition, i.e. Caplan's Appliances. I recently bought a whole suite of products from Caplan's due to the price difference.

    Answer from pro:

    Dear Customer, Thank you for your feedback. We are pleased to hear you are satisfied with your sales and delivery. It is unfortunate that you were not satisfied with our prices, our sales team can look into price matching as an option for your for future reference. Kind regards CAS

    Reply created 7 Jun 2021
  • Review from Customer of Canadian Appliance Source
    Rating: 5 out of 5
    Review left on 14 Jul 2020

    Appliance purchase and delivery

    Great sales help and professional courteous delivery. On time and helpful follow up from sales as well. Delivery guys were accommodating and helpful in set up of appliance. Sales recommendations were perfect and unit fit perfectly in a tight space.

    Answer from pro:

    Dear Customer, Thank you for your feedback. We are very pleased to hear the great experience you have received from our sales and delivery team. Kind regards CAS

    Reply created 7 Jun 2021
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