Canadian Appliance Source reviews (5184)

Dear Customer, Thank you for your feedback. We are very sorry to hear about your new appliance is not working correctly. As this is over a month old, it does need to go through the manufacturer directly as you do have a one year manufacturer warranty for the first year. We are very sorry to hear you were not satisfied with our customer care team please know we have made note of this experience. We apologize for any inconvenience this has caused. Kind regards CAS

Dear Customer, Thank you for your feedback. We regret to hear that your appliance has a functional issue. Please understand that CAS is an authorized retailer, and we receive all of the appliances we sell directly from the manufacturer in their original packaging. The packaging is not removed until the appliance is presented to our customers. Therefore, CAS does not perform Quality Control testing on any of the appliances we sell. This is done by the manufacturer during the production process. As such, there are times that an appliance may experience functional issues shortly after purchase and as it is a functional issue, it falls under the manufacturer's warranty. In cases like this, the manufacturer provides CAS with very specific guidelines on how to proceed. This will almost always include having the manufacturer send out a technician to assess the appliance. The technician's report is provided to the manufacturer who then determines whether or not they feel as though the appliance can be repaired or would need to be replaced. We are very sorry to hear you could not get service for your new appliance until 3 weeks. We do sincerely apologize for the inconvenience this has caused. Kind regards CAS

Dear Customer, Thank you for your feedback. We are pleased to hear you had such a great experience with our team both in delivery and sales. We look forward to assisting you again in the near future. Kind regards CAS

Dear Customer, Thank you for your feedback. We are very sorry to hear about the experience you have had regarding your experiences with CAS. Please know all functional issues with appliances needs to go through the manufacturer directly, we do offer a one year manufacturer warranty with all appliances for the first year. We also do offer an extended warranty that is optional with a third party company called W3. It is very unfortunate that your two separate appliances arrived with issues, please know we do receive our appliances directly from the manufacturer. We sincerely apologize for any inconvenience this has caused. Kind regards CAS

Dear Customer, Thank you for your feedback. We are very sorry to hear the issues you have had with our delivery team. Please know an automated phone call is sent the day before delivery with your four hour window time, also an automated email is also sent providing you with your four hour window time. Our delivery team do try calling the day of delivery if it looks as if nobody is not home, our team do call our customers when outside their home, if there is no answer our delivery team can only wait fifteen minutes they to do have to move on to the next delivery. We do sincerely apologize for the inconvenience this has caused. Kind regards CAS

Dear Customer, Thank you for your feedback. We are very sorry to hear your new appliance arrived with no motor. Please know we cannot take back appliances that have been used or installed. We are very sorry for the inconvenience this has caused. Kind regards CAS

Dear Customer, Thank you for your feedback. We are very sorry to hear the issues you have had regarding your experience with CAS. Please know we use a third party delivery team who schedule their deliveries. Depending on your delivery location they may only service your location once or twice a week. We are sorry to hear about your new fridge not working correctly, as you do have a one year manufacturer warranty. Any functional issues needs to go through the manufacturer for the first year. We sincerely apologize for the inconvenience this has caused. Kind regards CAS

Dear Customer, Thank you for your feedback. We are very sorry to hear you were not satisfied with your new appliances. We do offer a one year manufacturer's warranty for the first year, then we can offer an extended warranty with a third party called W3 Solutions. We are very sorry for the inconvenience this has caused. Kind regards CAS

Dear Customer, Thank you for your feedback. We are very pleased to hear you are satisfied with your sales and delivery experience. We look forward to assisting you again in the near future. Kind regards CAS

Dear Customer, Thank you for your feedback. We are very sorry to hear you are having issues with your new appliance. Please know we do offer a one year manufacturer for the first year, this warranty should cover any service call or issues within the first year it just unfortunately does need to go through the manufacturer directly. We apologize for any inconvenience this has caused. Kind regards CAS