Canadian Appliance Source reviews (5184)

Thank you for your review. I am sorry to hear that your experience with one of our sales representatives was less than pleasant. We want to ensure that matters such as this are handled in an appropriate manner as we want to ensure all our employees provide the best possible customer experience. Kindly send your order details to cs@caslp.ca so we can have this matter investigated and addressed by the Sales management team. We look forward to hearing from you.

Thank you for your review. If you have the opportunity, please reach out to our Customer Care team at cs@caslp.ca to provide your order number so that we may address your concerns directly. Our exchange policy is listed on our website and is also included on the invoice that is provided to you at the time of sale. We also send the specifications for all appliances on your order 24 hours after your purchase so they can be reviewed for accuracy. It’s the customer’s responsibility to ensure they are purchasing the correct products for their needs. We also review each case for return individually and once it’s confirmed this was the sales representative's error, we waive any type of penalties.

Dear Customer, Thank you for your feedback. We are very sorry to hear you were not satisfied with your experience in CAS. Our 25% re stocking fee is case by case basis our returns team look into this accordingly. We do regret to hear you are not satisfied we can escalate this with our resolutions team if you want to email them at resoultion@caslp.ca. We apologize for the inconvenience this has caused. Kind regards CAS

Dear Customer, Thank you for your feedback. We are very sorry to hear that your refund has been delayed. Once the refund has been processed on our end it does take 5-7 business days to process back into your account. Kind regards CAS

Thank you for your review. I am sorry to hear your delivery was not completed successfully. The delivery company that we use strives to ensure all deliveries are completed safely with no damage to the customer’s property. Based on the information in our system, access to the old appliance was being blocked by some pipes in your home. This prevented the team from being able to remove the old unit and replace it with the new unit. We provided the opportunity for you to make arrangements to ensure accessibility to the area. You then requested to cancel the order which we obliged and provided a full refund on the appliance plus applicable taxes. The delivery fee is non-refundable as we use a third-party company and as stipulated on the delivery confirmation it’s the customer's responsibility to ensure their space is properly prepared before the delivery team’s arrival.

Dear Customer, Thank you for your feedback. We are very sorry to hear that your new beverage fridge has been put on backorder for longer than expected . Unfortunately due to the global circumstances we are experiencing longer delays than normal with our manufacturers. We apologize for the inconvenience this has caused. Kind regards CAS

Thank you for your review. In researching your order in our system, I see that the ventilation unit was delivered to you on September 19, 2019, and the issue mentioned above was reported to us on October 24, 2019. All our appliances are covered under a 1–year manufacturer’s warranty so all functional issues are handled by them. On the Return Request form you completed, you indicated that the appliance was installed/used and as such, we referred the case directly to Thor. I trust that since that time you have communicated with Thor and they have provided you with further assistance in this regard.

Dear Customer, Thank you for your feedback. We are very sorry to hear you were not satisfied with our delivery services. Please know all appliances need to be uninstalled before our delivery team arrive as our delivery team cannot uninstall any appliances. If any old appliances are left installed when our team arrive then unfortunately they cannot complete the installation. We sincerely apologize for any inconvenience this has caused. Kind regards CAS

Dear Customer, We regret to hear that your appliance has a functional issue. Please understand that CAS is an authorized retailer, and we receive all of the appliances we sell directly from the manufacturer in their original packaging. The packaging is not removed until the appliance is presented to our customers. Therefore, CAS does not perform Quality Control testing on any of the appliances we sell. This is done by the manufacturer during the production process. As such, there are times that an appliance may experience functional issues shortly after purchase and as it is a functional issue, it falls under the manufacturer's warranty. In cases like this, the manufacturer provides CAS with very specific guidelines on how to proceed. This will almost always include having the manufacturer send out a technician to assess the appliance. The technician's report is provided to the manufacturer who then determines whether or not they feel as though the appliance can be repaired or would need to be replaced. You do have a one year manufacturer warranty, any issues with your appliance in the first year need to go through the manufacturer directly. We do sincerely apologize for any inconvenience. Kind regards CAS

Dear Customer, Thank you for your feedback. We are very sorry to hear that you were not fully satisfied with your experience at CAS, please know we do use a third party delivery service. All sales are final, we are sorry this was not advised to you at the time of purchase. We have re assessed our restocking fee this has recently been updated since your delivery. We sincerely apologize for any inconvenience this has caused. We appreciate your feedback and will be sure to express this with our team. Kind regards CAS