Canadian Appliance Source reviews (5184)

I bought washer and deyer from the Canadian appliances. I found their prices very competitive, and I am impressed by their services. Kelly provided excellent advice on the products, and their delivery staff were very professional. They installed my appliances and removed my old washer and dryer at minimum costs. Thank you for the excellent job done!

***BUYER BEWARE *** Purchased $18,000 dollars worth of appliances from their Whitby store as we were doing a complete kitchen renovation. Appliance were delivered but sat in their original packaging until required by the contractor (approximately a week after delivery). When the fridge was unwrapped there was a sizeable dent in the front door panel. We have been fighting with the Whitby store as well as their head office to get it fixed for almost 2 months now. It has gotten to the point where they just ignore emails and phone calls.

Recently our washer broke down and with it being 11 years old we decided against putting more money into it's repair and we started looking at a new Washer and Dryer set. I spent a fair bit of time searching to see who had the best prices, amount in-stock and selection and very early on in my search found myself comparing all the different website back to Canadian Appliance Source (CAS). From there I connected with Muzamel via CAS' online chat program and he was able to very quickly help me narrow down my search to two different Washer/Dryer sets and after a bit more research it was clear that CAS had the best prices around in town. They were also willing to negotiate on things like removal of my old set, next day delivery at regular delivery price and the extended warranty. From purchasing perspective I give them a 5/5 and it was extremely pleasant dealing with the same person from start to finish was extremely helpful. Everything was delivered and installed in an efficient professional manner. The only reason I will not give CAS a 5/5 overall on this review is because our Dryer unfortunately arrived dead on arrival even though it was new out of the box. We are currently in the process of dealing with SAMSUNG to fix the dryer and my wife and were disappointed that CAS would not accommodate/offer to replaced the dryer with another one and deal with SAMSUNG themselves regarding our defective new dryer. SAMSUNG was prompt in sending someone out to us but when I spoke with Muzamel he told me that CAS expected us to go through SAMSUNG to get the NEW dryer working as year 1 is a Manufacturer's warranty. Both my wife and I feel we should have been offered a replacement dryer at no charged considering the dryer we got was dead right of out the box. So definitely by from CAS because there selection and prices are great but they are like any other merchant out there in that bend the rules to sell you a product but then are sticklers for the technicalities once a purchase has been made. We hope to have the dryer working soon and are very much looking forward to doing laundry in our new SAMSUNG set.

i contacted Canadian Appliance on Monday afternoo and i have my stove delivered on Wednesday. Denis at the Dufflaw store was very kind courteous and help me right away as i also am in retail and it is difficult to have gone to the store. thanks again Denis and Canadian Appliances. will recommend you to family and friends. Very happy customer Ellen

I dealt with Antonio for the purchase of a dishwasher and found him to be professional, pleasant and helpful with details. As well, he provided good customer service and follow up.

I purchased the extended warranty that CAS recommend. After 1 year fridge stopped working. I called the warranty company to start a service request. I was told they would call me back. I waited 2 days and called again and was promised a technician would call me in 24 hours. Fast forward 5 days later still no call. I called the warranty provider P3 again and they advise that an appointment was book for the this coming Wednesday. I asked how they booked and appointment when they still have not contacted me. I advised I was working that day. So they said next available appointment would be the next Tuesday, 16 days after I requested the warranty work. I called CAS and spoke to my sales rep David Dandar who was going to escalate to the warranty provider (P3 Regional Manager). David never bothered to call me with any updates. I called and emailed several times only to be told after a week that the warranty company never returned his calls. David escalated to the CAS regional Manager Carlo Baes and its been 5 days now and no a call back. Once CAS has your money dont expect them to help you. Zero after sales services. I called Samsung Directly who walked me through a very easy process to reset the module on the fridge and its been working since. BBB has a warning on there website advising consumers that CAS has many complaints and to be warned. Canadian Appliance Source is no longer an Accredited company as per BBB. They have decent prices to lure you in, just dont expect anything to help you after the money leaves you account.

Sales person was good. Paid to have range & otr microwave delivered. Apparently the delivery guys did me a “huge favour” by moving the old stove out and unplugging it and plugging the new stove in and moving it into position. It took 2 men to do this, I would not have been able to do it on my own. I waited 2.5 days before I got a call from yet a different company to book the installation of the otr microwave. Currently waiting for tech to arrive. Paid for extended warranty, but contact info for potential service calls not shown on invoice. Sales person said this would be provided upon delivery. Nothing received. Tried calling customer service, no one available, left a message and hope to get a call back in 48 hours. So now I don’t even feel confident that my appliances have been registered with the third party EWP provider.....and for this I paid over $200?! I am very disappointed with CAS’ customer service, all they seem to care about is making the sale.

After lot of research we found Best price with excellent professional service in least time. I will recommend that you should visit its store before purchasing your home appliances. I am sure you will not be disappointed.

My washer and dryer broke on the Friday of a long weekend, called Canadian appliances and talked with Dennis Shapsay who was able to get me my new washer and dryer installed and working the next day! Everything is working great and I am very happy with my experience. Thanks.

The Salesperson Antonio Barone was helpful and efficient. The refrigerator I had ordered arrived when it was supposed to and the delivery guys were really good, polite and super helpful.