Canadian Appliance Source reviews (5184)

Very Rude staff and pathetic delivery. Hidden costs & information. No guidance. duped me for charges that should have been included in the installation and delivery. do not trust what they say...verify everything related to charges about the installation,delivery, removal of appliance before buying .

My wife and I walked in (with out little daughter) knowing we needed new appliances throughout our new home, and wanted to get a deal done so we could focus on everything else going on. We then were greeted by Dave Thomas who not only assisted us by walking us around the store, but also compared prices to ALL other stores. He was kind and up front. Not only did we find better prices overall, but he still was able to make the deal even sweeter, and worked within our budget to include everything we wanted including delivery, taxes, extended warranty etc.

Great customer service experience with this company. Will order from them in future and recommend to others. Went above and beyond to save me even more money on already discounted items. Best prices around.

So far, so good, waiting for delivery! I had an amazing experience buying the above pair. Al Janmohamed, sales representative from the Taunton Rd store was the perfect person for this kind of transaction. I have no words to express my satisfaction! Superb! Thank you! Octavian Stanescu

I bought a washer and paid $45 for it to be installed. The delivery person, who was also the person in charge of installing the appliance, tried to set up the machine but was only able to put in two of the three hoses required for it to work. The installer called me to let me know he was leaving without completing the job and left the washer in the living room. I visited the branch about this issue and the salesperson said I should contact a different installer on my own. I agreed to do so (which ended up costing me an additional $150) and asked for a reimbursement, which he first said was not possible because the technician had installed two of the three hoses. I explained that the washer could not be used without the third hose in place and showed him pictures of the incomplete job. The salesperson asked me to email the pictures to Customer Service along with a note explaining the situation, which I did. Customer Service reassured me they would look into the matter. After two months of emails and phone calls, the Customer Service person emailed me to let me know she had been unable to reach the Delivery Manager for confirmation of details regarding this case, and asked me to contact the Manager myself. I wrote back saying I did not think it was appropriate for the company to ask its customers to fix its own internal communication problems and asked her to get support from her supervisor, which she replied she would not do. After two months, I have given up on trying to get the installation fee reimbursed and have decided to never again buy from this company.

Back in April I ordered a full suite of Jenn-Air kitchen appliances for delivery in October (completed kitchen reno). When I called in September to advise of the date NOTHING HAD BEEN ORDERED FROM JENN-AIR. Having lost confidence I requested a credit for my $,000 deposit - no chance of that happening and the sales associate proceeding in telling me; "CAS does not hinge on my business" Additionally when I placed my order and secured the deposit I had specified that I wanted a white interior for the fridge, the sales person said 'SURE' When we received the fridge it's a dark grey interior - I've since learned Jenn-Air don't make this model with a white interior, deceitful sales practice. Finally, 20 October, the appliances were delivered, almost all delivered. They didn't want to bring the fridge in, thought they couldn't do it. So back it went and another carrier came the next day and brought it in - what a hassle. Please check the Better Business Bureau and you won't do business with CAS but then again their business doesn't hinge on selling consumers appliances.

I purchased a Maytag washing machine to replace my 10 year old one. I love it. I had it delivered the next day. I am going back to the store to buy a dryer . The Price and service are great!

The sales person roger was excellent, very explanatory, patient and make the customers to visit the store again and again. I love to shop at heartland center and I already have told my family and friends to visit heartland before going anywhere. go CAS go.

Loved Harry Knowledgeable, fast and kind! Could not have asked for better! I was in a hurry to buy new appliances since ours was leaking. I called Harry and he set me up!

My wife and I were very satisfied with the service and professionalism provide to us without pressure. We were left at ease to look around. This is what we look for. Manuel Pacheco