HomeOwner
Rating: 0 out of 5
All in one Refridgerator and Freezer
For the record, I never give bad reviews. However, people need to be made aware of this company!
I have ordered the a Frigidaire all-in-one refrigerator and all-in-one freezer from the Canadian Appliance Source, TWICE, 18 months apart. Despite the fact that the appliances are poor quality, what's worse is the service we received.
With our first fridge/freezer set, we were told our order would arrive in 3-5 days. It arrived 2 weeks later!!! When that set broke-down 18 months later, we gave the company the benefit of the doubt and re-ordered from them a second new fridge/freezer set. HOWEVER, this time, Canadian Appliance made and error and did not document that they removed the old unit. This documentation was required in order for us to receive a 50% rebate from Frigidaire; therefore the company's lack of attention to detail made our rebate invalid. And WORSE, the two women I dealt with on the phone were totally unapologetic, unempathetic and antagonistic to my situation, verging on rude (even though I was being nice, cooperative and non-confrontational!!) - I find it so surprising and absolutely unbelievable that someone would speak to a customer in such a manner!! I will NEVER deal with this company again, and highly recommend you don't either!
Answer from pro:
Hello, I'd like to work with you to provide a positive outcome to resolve the issue. If you could kindly provide your order # and contact information to CS@Canadianappliancesource.ca. Kindly, Katelyn CAS Customer Care Manager
Reply created 10 Nov 2015