Canadian Appliance Source

Rating: 4.4 out of 5

Canadian Appliance Source reviews (5184)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 26 Jan 2015

    Washer and Dryer

    Overall price and service were excellent. The installers were very helpful and solved problems on the spot. Delivery etc was exactly as promised. We have a narrow stairway to our basement and they really worked hard to get the washer to our laundry room

    Answer from pro:

    Thank You! You are joining thousands of other Canadians that already enjoy our service. Sales Manager

    Reply created 2 Sep 2021
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 24 Jan 2015

    New Home

    My Husband and I went to the store in Ottawa and we were served by the Assistant Manager, Gary Moskalyk. He was really helpful and we highly appreciated is expertise. Gary took the time to serve us well, friendly and polite. Would highly recommend this store and ask for Gary! thanks again! Francine and Jocelyn

    Answer from pro:

    Dear customer,  Thank you so much for your review and purchase. It is great to hear that you enjoyed working with our team. We hope you think of us again in the future. Regards CAS 

    Reply created 6 Aug 2021
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 24 Jan 2015

    Appliance purchase

    Called CAS to order the matching dryer to my washing machine. Not only did they have the best price, but Gary answered all my questions about the machine and their delivery services. It was a nightmare getting the washing machine into my basement and Gary assured me that their delivery person Devon was excellent and professional. Devon and his partner were just that and the dryer fit perfectly. Very happy with CAS price, service and employees.

    Answer from pro:

    Dear customer,  Thank you so much for your review and purchase. It is great to hear that you enjoyed working with our team. We hope you think of us again in the future. Regards CAS 

    Reply created 6 Aug 2021
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 23 Jan 2015

    new appliances

    Ajay Chibber and Andrei (supervisor) we very fast and gave me a very good service. They were very knowledgeable about the units and their functions. Excellent showing conditions and very fast delivery.

    Answer from pro:

    Dear customer,  Thank you so much for your review and purchase. It is great to hear that you enjoyed working with our team. We hope you think of us again in the future. Regards CAS 

    Reply created 6 Aug 2021
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 23 Jan 2015

    kitchen reno

    I went to their showroom in Ottawa after browsing on their website. Most pleasant experience. The sales rep was most helpful in choosing the appliances I need for my new kitchen. He took the time to explain all the features and delivery options. I have yet to confirm delivery and hopefully it will be be as good as the purchasing process. I would definitely recommend the Ottawa store. Thanks Peter!!!

    Answer from pro:

    Dear customer,  Thank you so much for your review and purchase. It is great to hear that you enjoyed working with our team. We hope you think of us again in the future. Regards CAS 

    Reply created 6 Aug 2021
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 20 Jan 2015

    New home

    So happy with the service i received. Great customer service from Gladwyn at the Heartland location. He was really patient and helpful with us which led me to buy all my kitchen appliances. If you want great service, I suggest that you reach out to Gladwyn Mackinnon

    Answer from pro:

    Hello, thank you very much for your feedback. We are happy that you were provided with the best possible service. Thank you kindly, CAS

    Reply created 10 Aug 2021
  • Review from HomeOwner
    Rating: 0 out of 5
    Review left on 19 Jan 2015

    Hood purchase

    I purchased a hood and oven from canadian appliance. The sale and delivery were good. I had a problem with the hood from the beginning. I contacted customer service and was told to contact the manufacturer. They told me to just exchange it with CA. Problem was it was discontinued. I had to contact customer service 5 times and also talked to 4 different salesmen. I was supposed to be called back and never was. I had to threaten contacting various consumer helpers in order for them to respond to my problem. They have finaly decided to replace it with a different hood. It is supposed to be delivered tomorrow. This was the most frustrating experience with horrendous customer service. Stay away.
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 18 Jan 2015

    home appliance

    The sales rep. Ravi was very helpful and knowledgeable. He has patience and insightful understanding. We would always recommend him to anyone. Thanks again Ravi for your help that day.

    Answer from pro:

    Dear customer,  Thank you so much for your review and purchase. It is great to hear that you enjoyed working with our team. We hope you think of us again in the future. Regards CAS 

    Reply created 6 Aug 2021
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 17 Jan 2015

    Washer and dryer

    Upon entering the store, I was greeted by a friendly salesman named George. I told him what I needed and he was very helpful and knowledgeable about the appliances that I needed for my home. After showing me different brands of appliances and teaching what they can do, I was able to make a confident decision about which appliance I could purchase and still be within my budget.. I am more then happy for the washer and dyer that bought, and I would like to thank George for all his help, he was great.

    Answer from pro:

    Dear customer,  Thank you so much for your review and purchase. It is great to hear that you enjoyed working with our team. We hope you think of us again in the future. Regards CAS 

    Reply created 6 Aug 2021
  • Review from HomeOwner
    Rating: 0 out of 5
    Review left on 12 Jan 2015

    GE Monogram Stove

    RUN RUN RUN from this place. They delivered my range without legs attached and the delivery guys were confused as they said GE Monogram always come with them on. It was New Years Eve and they were keen to get going and assured me that someone would come back quickly to attach them. Well, no one came back for 10 days despite repeated calls and emails. When the 2 new guys finally showed up, they moved the oven and sparks came flying out and the power to my entire house went out. They pretty much ran out of there but not before dragging the unit across the hardwood floors in my kitchen gouging them in several places. Since then, I have had only the run around from the Canadian Appliance Source and ZERO service from them. After days of no communication, they have now just referred me to GE saying it is not their problem. I understand that sometimes things go wrong but it is exactly at that point when a quality company stands behind their work and these guys do not.
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