Canadian Appliance Source

Rating: 4.4 out of 5

Canadian Appliance Source reviews (5184)

  • Review from Customer of Canadian Appliance Source
    Rating: 5 out of 5
    Review left on 22 Apr 2023

    Samsung washer dryer

    Bought from Canadian appliances the first time. Excellent customer and delivery service. Highly recommend them for appliances

    Answer from pro:

    Dear Customer, Thank you for sharing your feedback both positive and constructive It is great to hear that you were provided with great service. We hope you are enjoying your new washer and dryer. Kind regards, FI CAS

    Reply created 22 Apr 2023
  • Review from Customer of Canadian Appliance Source
    Rating: 5 out of 5
    Review left on 22 Apr 2023

    Replacement kitchen appliances

    Great service, quick and efficient delivery. Pricing was well within our budget. Very pleased with the service.

    Answer from pro:

    Dear Customer, Thank you for sharing your feedback both positive and constructive It is great to hear that you were provided with great service. We hope you are enjoying your new appliances. Kind regards, FI CAS

    Reply created 24 Apr 2023
  • Review from Customer of Canadian Appliance Source
    Rating: 5 out of 5
    Review left on 22 Apr 2023

    Appliances

    Appliances were available where they were not available in most other stores. It was delivered within a week and the communication and delivery arrangements were seamless.

    Answer from pro:

    Dear Customer, Thank you for sharing your feedback both positive and constructive It is great to hear that you were provided with great service. We hope you are enjoying your new appliances Kind regards, FI CAS

    Reply created 24 Apr 2023
  • Review from Customer of Canadian Appliance Source
    Rating: 5 out of 5
    Review left on 22 Apr 2023

    Laundry replacements

    We bought a washer and dryer on Friday. It arrived by 9:30 am on Saturday. The delivery was smooth and quick. The delivery people were polite and efficient. The sales person was knowledgeable and helpful. We will go back to CAS for our next appliance purchase. Good job!

    Answer from pro:

    Dear Customer, Thank you for sharing your feedback both positive and constructive It is great to hear that you were provided with great service. We hope you are enjoying your new appliances Kind regards, FI CAS

    Reply created 24 Apr 2023
  • Review from R H
    Rating: 5 out of 5
    Review left on 22 Apr 2023

    Kitchen and laundry upgrade

    Upon moving we decided to upgrade all appliances. Staff at the Scarborough location was extremely helpful and certainly undertook every effort to ensure we received the "best possible pricing". 2 items were delivered the next morning, a Saturday. The 2 gentlemen delivering and installing a washer and dryer, full size on pedestals, were professional and considerate, taking time and trouble to adjust them into a confined space. Excellent service, and very nice people to deal with. Thank you. Definitely recommend you use them for any major appliance, purchase and installation. R.H.

    Answer from pro:

    Dear Customer, Thank you for sharing your feedback both positive and constructive It is great to hear that you were provided with great service. We hope you are enjoying your new appliances. Kind regards, FI CAS

    Reply created 27 Apr 2023
  • Review from Customer of Canadian Appliance Source
    Rating: 5 out of 5
    Review left on 21 Apr 2023

    Kitchen renovation

    Started with my new appliance. Waiting for the bank for the rest :( Desjardins is very long for the money. But, I had a good experience for my new appliance.

    Answer from pro:

    Dear Customer, Thank you for sharing your feedback both positive and constructive It is great to hear that you were provided with great service. We hope you are enjoying your new washer and dryer. Kind regards, FI CAS

    Reply created 22 Apr 2023
  • Review from Customer of Canadian Appliance Source
    Rating: 5 out of 5
    Review left on 20 Apr 2023

    Whirlpool range

    The delivery service was friendly and careful and were in and out our old and new range in no time.

    Answer from pro:

    Dear Customer, Thank you for sharing your feedback both positive and constructive It is great to hear that you were provided with great service. We hope you are enjoying your new range. Kind regards, FI CAS

    Reply created 22 Apr 2023
  • Review from C. Vail
    Rating: 5 out of 5
    Review left on 19 Apr 2023

    Washer dryer

    very good service from the sales person to the delivery guys I recommand this company

    Answer from pro:

    Dear Customer, Thank you for sharing your feedback both positive and constructive It is great to hear that you were provided with great service. We hope you are enjoying your new washer and dryer. Kind regards, FI CAS

    Reply created 19 Apr 2023
  • Review from David P
    Rating: 0 out of 5
    Review left on 19 Apr 2023

    Delivery date

    I bought a washer because mine stopped working. Sale rep online told me on april 10 it would arrive close to april 19 which is the main reason why I bought at CAS. Now, the delivery is scheduled for may fourth without an explanation and nobody answer me anymore. Will probably ask for a refund and go look for somewhere else.

    Answer from pro:

    Dear Customer, Thank you for taking the time to share your feedback. I am sorry to learn about your experience. Please note, CAS receives all of the products we sell directly from the manufacturer, in their original packaging. As such, we have no way of knowing if an appliance is defective. This is why our manufacturers will stand in and address as they hold the warranty. Unfortunately, I cannot find an order under the name provided here. My apologies again for the inconvenience caused. Kind regards, FI CAS

    Reply created 19 Apr 2023
  • Review from Geoff Bierman
    Rating: 0 out of 5
    Review left on 19 Apr 2023

    Bad customer service after they sell you appliances

    Worst customer service after you get appliances. They are good at selling, and after delivery they take no responsibility. We got a washer and dryer top of the line, delivery was next day. After taking all the shipping plugs out, we did a load of laundry. We had no leaks on our water hook ups. The washer flooded our laundry room. Water was pooring from under the washing machine. Clearly this is a defective unit. We called, and emailed Canada appliances. We were told once they sell the unit they don't have anything to do with warranty. We were told we had 48 hours to call about issues. Now we have to go through the manufacturer that says they are going to fix it. We bought and paid for a new appliances and we get junk from them. At no time did they ever ask if our house was ok. Never again, we have already told many people not to do buisness with them. Do you buisness elsewhere and you will be glad you did Water was pooring out from underneath the unit. When we bought the appliances we were told we had 48 hours if there is any issues. Calling and emailing next day, they told us once they sell it, they have nothing to do with it. They don't take back used appliances. So when it doesn't work from the start, they don't care. Worst customer service, we are letting all friends, family and social networks know not to buy from them

    Answer from pro:

    Dear Customer, Thank you for your review. My sincere apologies for your experience. This is certainly not the experience that we would like you to have. Our goal is to always ensure our customers receive the best possible service. Please note that your feedback has been shared with the management team at the location and will be addressed with all team members. CAS receives all of the products we sell directly from the manufacturer, in their original packaging. CAS does not sell refurbished appliances. As such, we have no way of knowing if an appliance is defective. Kind regards, H.A CAS

    Reply created 19 Apr 2023
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