Structube

Rating: 3.5 out of 5

Structube reviews (784)

  • Review from Customer of Structube
    Rating: 2 out of 5
    Review left on 30 Nov 2017

    Problems with Delivery

    I bought a sectional and was informed that it would be delivered by December 1st. Today I called customer service because I had not heard from them yet, and I was informed that they should have called me because my order would have to be rescheduled for next week. It's already bad that they do not fulfill the expectations they set for delivery, but it is even worse that I have to call to get information on it.

    Answer from pro:

    Hi, thank you for your feedback. We are sorry to hear that there was a problem with your scheduled delivery, we apologize for any inconvenience you encountered as a result of this unforeseen issue and are looking forward to your review of your new sectional! Thank you.

    Reply created 4 Dec 2017
  • Review from Customer of Structube
    Rating: 0 out of 5
    Review left on 29 Nov 2017

    The worse business of my life

    This is the worse company to make business. First, they charged my credit card for a different amount that I had agreed to pay for. After "fixing" it, they "could not find my address(!)" and wanted to charge me extra for a second try. I just could not believe how vicious this place could be! The worse customer service I had ever experienced! Please avoid it!

    Answer from pro:

    Hi, thank you for taking the time to share your experience with us. We are sorry to hear that you experienced issues during your order and delivery process, please be assured this is does not reflect the quality of service that we strive to deliver to our customers. We hope everything has since been resolved to your satisfaction. We appreciate your feedback and invite you to reach out to us if we can assist you with anything in the future. Thank you.

    Reply created 4 Dec 2017
  • Review from Customer of Structube
    Rating: 0 out of 5
    Review left on 22 Nov 2017

    Product Quality and Customer Service

    I and several other friends have had a horrible experience at the Heartland Structube location. Terrible product quality, many delays to get the product and downright rude and embarrassing customer service from the manager John. Structube should be ashamed to employ a person with this attitude. No attempts to help on Structubes end. Brutal.

    Answer from pro:

    Hi, thank you for taking the time to submit a review. Your feedback is greatly appreciated and essential for us to ensure that our collection and service meets our standards and those of our customers. We do our best to provide up-to-date arrival dates for out of stock products however, due to circumstances outside of our control, certain items occasionally incur longer than expected delays. We understand how frustrating this can be and it is not the customer experience that we strive to deliver. Your feedback is important to us, please rest assured that it has been transferred to the persons in charge of the store in question. Thank you.

    Reply created 23 Nov 2017
  • Review from Customer of Structube
    Rating: 1 out of 5
    Review left on 20 Nov 2017

    Legendary poor customer service

    I was unhappy with a purchase and they told me big deal. I emailed and did not hear back. I even sent my email to the CEO and president and still never got a response. This company is a joke and I will not only never buy from them again, I will go out of my way to ensure anyone I know never buys. Look online Structube is famous for terrible customer service. Buyer beware!

    Answer from pro:

    Hi. We are very sorry to hear that you were not completely satisfied with your purchase and the service you received. Please know that your feedback is extremely important to us as it is key in identifying opportunities to improve the quality of our products and service. We apologize that your email to us has remained unanswered. If you wish to provide us more details on your experience, please use the “Contact Us” form on our website or call us at 1-877-721-3787. Thank you.

    Reply created 22 Nov 2017
  • Review from Customer of Structube
    Rating: 0 out of 5
    Review left on 20 Nov 2017

    Do not order items online for shipping to the US!

    In the off chance that anyone is thinking about buying Structube products online for shipping to the US, DO NOT DO IT. After weeks of hassle and $100 shipping charge on items that totaled under $75, I finally took a day off of work JUST to sit at home and wait for the delivery (because Structube does not allow delivery without a signature. Oh and the company they use for delivery does not deliver in the mornings, or evenings, or weekends. So if you're home all day, every day, then no worries! Oh except for the damaged goods) Anywho, finally got my packages, yay! Very first one I opened was smashed to bits. Literally, we're talking tiny shards of what once was a vase. So congrats, Structube, on the worst shipping experience of my life!

    Answer from pro:

    Hello. Thank you for your feedback. We are truly sorry to hear about the issues you encountered during your recent order with us. Certain accessories and small items can be shipped via Fedex, the cost of which is calculated at checkout. Larger items, or orders containing multiple items are delivered through our local in-home delivery service, which is a flat rate $99 fee regardless of the size of the order. We are very sorry if one or more of your items were damaged in transit, please contact our customer service at 1-877-721-3787 so we may resolve this matter for you as soon as possible. Thank you.

    Reply created 21 Nov 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 19 Nov 2017

    My New Home’s Furniture

    I had just purchased my new home and was looking for some great furniture that is sleek and makes a statement when I came across Structube. Everything I had bought from my sectional to bed frame and coffee table with a book case just looks outstanding. I am getting compliments on them all the time. It had been a pure joy to shop at your store. It is rare these days where you can find a retailer with such great products and offerings at such competitive pricing. Thank you Structube team!
  • Review from Customer of Structube
    Rating: 0 out of 5
    Review left on 6 Nov 2017

    Order. I placed an order for 3 items. I received a call that one item was unavailable until the end of Nov. I had to cancel my order for this item and make another order request for the item to be delivered a month from now. I am awaiting delivery of my

    I placed an order for 3 items n early Sept. I received a call in early Oct that one item was unavailable until the end of Nov. I had to cancel my order for this item and make another order request for the item to be delivered a month from now. I am awaiting delivery of my 2 other items. I received a call today that one of the items I ordered is broken and I would have to go online, cancel my order and make another order for the item. I cannot just have them re-order my item to be delivered when available. I again have to go online, cancel my second order, get re-Imbursed and if I want, to re-order the item. UNBELIEVABLE! Now, the 3 items I originally ordered and paid to have delivered, have to be broken into 3 separate orders and I have to pay for 3 separate deliveries and 3 separate furniture assemblies. TOTALLY UNACCEPTABLE!! I predict that this company will not even exist in 3 years - horrible customer service.

    Answer from pro:

    Hi, thank you for sharing your feedback with us. We are sorry to hear that you have been experiencing difficulties with your order. We do our best to provide up-to-date arrival dates for out of stock products, however, certain items occasionally incur longer than expected delays. We only charge additional shipping fees if orders are shipped out at different dates. For your convenience we also offer free pick-ups in all our store locations to avoid additional shipping fees. (with the exception of certain products due to weight and/or size restrictions) We hope this helps clarify any misunderstanding and we invite you to reach out to us if we can assist you in any way. Thank you.

    Reply created 7 Nov 2017
  • Review from Customer of Structube
    Rating: 1 out of 5
    Review left on 30 Oct 2017

    Dissatisfied with home delivery and customer service

    Structube had emailed me a delivery date for a bed which I purchased. They ended up emailing me the incorrect delivery date. I only became aware of this after I called them to find out why I didn't get a confirmation of the delivery time. Extremely rude customer service when I called in. The product itself (Versailles bed) is of sub-par quality and I would have expected better paying close to $1000. I will not purchase from Structube again. Also not impressed by the ethics of the company if they don't allow ALL reviews to be publicly posted and visible on their website. Please think twice before buying products from this company. I only wish I had found this review page before I made my purchase.

    Answer from pro:

    Hi, thank you for taking the time to leave feedback. Our customer reviews undergo an auto-screening process. Unsatisfactory comments are reviewed in order to ensure that any issue regarding our products or services is completely resolved to our customers' satisfaction. We are sorry that the quality of the Versailles bed you received did not meet your expectations, it is covered by a one-year warranty against manufacturing defects, if you believe you received a defective unit, please contact our customer service department to further discuss this matter, or if you would like to submit a claim. Thank you.

    Reply created 14 Nov 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 26 Oct 2017

    Sofa and table

    We like the products we bought. Much better than Ikea items and a lot easier to build. The sofa was delivered on time. The table we put together was easier to put together than Ikea items. Items appear to be built with quality items.
  • Review from Elliot Donovan
    Rating: 2 out of 5
    Review left on 16 Oct 2017

    Customer Service is a disaster

    Endless problems with unhelpful customer service, i place an order, they take my money, then they send me an email after several days saying they require verification of my order by EMAILING my Id to them (which is a dangerous thing to do). When I complain, I get a one line email back saying "please confirm that you want to cancel your order'... Mind you, they already have my money...I send them verification and then a week later I get another one line email saying they cant verify and want another copy of more id sent over email. AVOID THIS COMPANY ONLINE

    Answer from pro:

    Hi Elliot, Thank you for taking the time to leave feedback. We understand how frustrating this experience has been for you. We are very sorry that you had to go through this, but this verification process applies to all orders placed on our website and is intended to protect our customers from fraud. We had every intention of fulfilling your order in a timely fashion but policies in place to protect our clients cannot be bypassed under any circumstances. We hope you understand. Thank you.

    Reply created 14 Nov 2017
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