Home Improvement People Inc. reviews (573)

Review from Lily Yee-Sloan
Rating: 5 out of 5
Review left on 29 Dec 2018
Basement and Front Entrance Renovation, Flood Repair
Following extensive online research and several contractor interviews, my husband and I settled on the Home Improvement People. Elia provided an estimate to renovate two large rooms in the basement as well as the front entrance. He answered all our questions and gave us confidence that HIP was the right choice. That was in the summer of 2017. After a false start with a team that wasn’t the right fit for us, Chris came on board to head a team that did a masterful job of completely gutting our partially renovated basement and finishing it. Among other things, this included asbestos floor removal, floor levelling to ready for tile, and electrical for pot lights. Along the way, several changes were made to the initial scope of the project. We asked that a number of doors upstairs be replaced. Elia accommodated these requests and Haydee in the office tracked them carefully. We were delighted with the finished basement, front entrance, and doors. In the summer of 2018, heavy rainfall flooded several houses in our neighbourhood, including our basement. We called Elia again. A flood event is distressing; he understood and put our minds at rest. We asked if Chris was available to make the repairs. There wasn’t sufficient work for an entire team, but Chris came every day for several weeks to complete the job himself. What an efficient and skilled worker. The site was tidied each evening. The basement looks fabulous again! We are grateful for contractors like the HIP who are reliable, do excellent work, and are pleasant. Once the budget is set, there are no hidden extras. Thank you, HIP! Your crew members are tops!
Answer from pro:
Oh my! What a review! We will pass on the compliments to Chris, Elia and the rest of the crew. Thank you so much for taking the time to post about your experience with us. Ben & Dan
Reply created 9 Jan 2019
Review from Mike Di Mauro
Rating: 5 out of 5
Review left on 11 Dec 2018
Bathroom basement
My home was built in the early 50’s. So when I started to gut the basement bathroom, I was overwhelmed with all the rot that I found. The bathroom was probably built in the 70’s and it smelled bad, so I thought I’d have a go at renovating it. The framing was completely rotten. Needless to say this was way above my skill set. After calling company after company, The Home Improvement people we’re the only ones who actually took time to show up and give me a quote. I was impressed by there knowledge and quick diagnosis of letting me know that the shower was built without a “pan” and that’s what caused all of the rot. The results are beautiful. Not only did they do what they said they were going to do, they saved me time and money on specialized tools that they have, that I would have to go out and buy and probably ise only once. Plus they freed up my weekends. Thank you Elia, Charlotte and Gerhart.
Answer from pro:
Thank you Mike for this amazing review! Happy Holidays! Ben & Dan
Reply created 13 Dec 2018
Review from Mark Guiliano
Rating: 5 out of 5
Review left on 30 Nov 2018
Whole Home Renovation
We had a few quotes for our fixer upper home. HIP weren’t the cheapest but were fair in their quote. But really, the only reason why we chose to proceed with the HIP was because of Elia. He was very knowledgeable about what the house needed, extremely thorough, and very responsive. If we had any problem, one email to Elia and it was solved. The HIP hired Caio and his crew to complete the renovations and we were very pleased with the outcome. Everything looks professionally done and everyone says our home looks brand new.
Answer from pro:
Hi Mark, I’m so thrilled that you are enjoying your recently completed renovation. It was a genuine pleasure managing this job with you. I was a bit surprised to read the end part of your review. I took great degree of pride in personally managing every aspect of this project. Throughout the project there were many evenings that we were in contact. You had never once raised any issue of not being able to reach anyone on our team. With regards to the electrician I wish you would have mentioned this to me when it occurred. We have very strict policy regarding trades providing any type of quote when additional work is requested. All pricing is submitted in writing directly from our office and would be approved by me certainly when it comes to warranty. This is the first I have heard a trade have any form of discussion with a client. by approaching the trades directly, you risk cutting out HIP which makes it difficult for us to warranty work. Rest assured that any work completed by our company that we are aware of and was contracted directly with HIP will be backed by our industry leading warranty. Thanks again for the opportunity to work in your home. Elia.
Reply created 3 Dec 2018
Review from Cathy Finbow
Rating: 5 out of 5
Review left on 27 Nov 2018
Basement Renovation
We did a few quotes for our basement. Then we meet Eli from Home Improvement People who helped us realize this is the company for us. Eli introduced us to Chris our contractor. Chris is an all around awesome guy. He is very clean with his work. Very professional with all the steps from demo to framing, drywall, painting etc. He organized and communicated well with us with all the trades that worked on our basement. He is a true gem in the professional world. Which is hard to find. Somebody that takes pride in his work. I will definitely recommend him and all his crew to others. We look forward in hiring Chris for future projects in our home. All Our Best Cathy. Ken & Dale
Answer from pro:
Thank you Cathy, Ken & Dale! Chris takes great pride in his work and is definitely an all around awesome guy! Thank you so much. Ben & Dan
Reply created 3 Dec 2018
Review from Ralph Doerr
Rating: 5 out of 5
Review left on 25 Nov 2018
Bathroom Renovation - Thank You !!!!
All I can say is a VERY GENUINE thank you to the team !!! We had hired a contractor that ended up going bankrupt and had gutted our bathroom and disappeared. We called many companies that were unable to help us quickly - but Elias understood our plight and jumped to help us with the owners support. Gerhart, Nadia, John and Elvis arrived like the army rolling in and fixed, completed and made us feel important us customers. Their professionlism, expertise, empathy and true pride in their jobs were what we always were looking for - we felt important again after being treated so poorly by the first contractor. The most important thing I can say - is if you are considering this contractor to do what you want and care with pride about what they are doing - you are picking the right one !!! Thanks Gerhart, Nadia, John and Elvis - you literally saved our home and made us feel that people do care !!!!!! Thank you !!!!!
Answer from pro:
Hi Ralph! And a very genuine thank you to you for posting this amazing review which really encapsulates our team and everything we try to accomplish on a daily basis. We really appreciate these wonderful words and thank you for taking the time to write your review. All the best, Ben & Dan
Reply created 26 Nov 2018
Review from HomeOwner
Rating: 5 out of 5
Review left on 23 Nov 2018
Major Condominium Renovation
I have spent my whole career in the Risk Management field. This is relevant as when making the decision on a renovation contractor, I did not ask for competing quotes. I chose the HIP based on recommendations made by radio station 1010 and HIP awards and reviews. HIP did not let me down. From the first contact with Ben, to discussions with designer Charlotte and interactions with project manager Larry, the experience was phenomenal. Communication was encouraged and they were available at all hours to answer my questions. The project was completed on time and on budget and the stress level was minimal. The workmanship exceeded my expectations and I would not hesitate to recommend HIP to anyone. We love our new home, thanks HIP
Answer from pro:
Thank you Paul! We love that you love your new home and we are grateful that we played a role. Thank you for this wonderful review. Ben & Dan
Reply created 26 Nov 2018
Review from Terrence Harrison
Rating: 5 out of 5
Review left on 6 Nov 2018
Condo Renovation
With my overall vision to guide them, HIP took my preferences and tastes and with the assistance of their professional designer, turned what used to be an old ordinary condo unit, into a stunningly luxurious designer masterpiece. It is truly a transformed space, and a sight to behold. it is just beautiful. I absolutely love it!
Answer from pro:
Thank you so much Terrence. And thank you for sending us some pictures after you moved back in. It was a pleasure to work with you. Ben & Dan
Reply created 11 Nov 2018
Review from Ben Zlotnick
Rating: 5 out of 5
Review left on 29 Aug 2018
Home Reno
From start to finish the Home Improvement Team were a pleasure to work with. Efficiency, quality and keeping our home clean was a top priority for them from the beginning.
Answer from pro:
Thank you so much Ben. We very much appreciate! Ben & Dan
Reply created 26 Sep 2018
Review from Sandy Petersen
Rating: 5 out of 5
Review left on 22 Jul 2018
Basement Renovation
We had significant overland water damage in our basement last year. After getting quotes from a couple of places, We hired the Home Improvement People to help put it all back together again. Elia came to the house and answered all of our questions and provided us with the estimate. The project was completed without issue - it was done on time and on budget. We are very happy with the work done by Lino and his son Junior - the basement looks great again - and they went over and above in the work they did. Very diligent and reliable - we would most definitely use them again should the need arise.
Answer from pro:
Thank you SP! Elia and Lino are awesome and we are thrilled that you are very happy. Enjoy the rest of your summer. Ben & Dan
Reply created 22 Jul 2018
Review from Nancy Clements
Rating: 5 out of 5
Review left on 15 Jun 2018
Two bathrooms in 8 days!
I've been through many renovations and never would have believed that two bathrooms could be completely renovated in 8 working days, but that's exactly what happened and they are beautiful. Thank you to Ben, Charlotte, Gerhard and especially Dima and Slav who worked so hard to get this job done quickly. Their work was impeccable and they did it without breaking any of the condo "rules".
Answer from pro:
You are welcome Nancy! It was a pleasure working with you. Ben & Dan
Reply created 18 Jun 2018