Stepper Homes Ltd. reviews (62)

Review from HomeOwner
Rating: 5 out of 5
Review left on 3 Jun 2019
New Home Build
I love my new home. Everything about it is perfect and the service was, and continues, to be top notch. Thank you, Stepper!
Answer from pro:
So happy you're loving your home!! Thanks for your feedback, Carol Customer Experience Analyst 403-899-1764 Stepper Homes Ltd.
Reply created 4 Jun 2019
Review from HomeOwner
Rating: 5 out of 5
Review left on 2 May 2019
New home purchase
The quality and design of our new home is excellent! We are very impressed with Stepper’s attention to detail. Their team is always friendly and happy to answer all questions.
Answer from pro:
We really appreciate your feedback. Thank you so much for taking the time. Your experience is what we strive to create and we're always happy to hear from you! Regards, Carol Warner, Customer Experience Analyst, Stepper Homes https://www.stepperhomes.com/
Reply created 3 May 2019
Review from Jessica McIntosh
Rating: 5 out of 5
Review left on 15 Apr 2019
Bought and Built a New Home From Stepper
We recommend Stepper Homes to friends and family as they have great work ethic and the quality of their work is awesome. I worked a lot with Jeremy and Jesse through Stepper and both were so knowledgeable and helpful every step of the way. Extremely hard working and pleasant people! Through the building process and afterwards, you know that everything will go smoothly as they always keep in touch and answer all the questions you have. Love our new home and very happy with the build quality and the quick timeline from Stepper Homes.
Answer from pro:
Thank you so much for your feedback. We think Jeremy and Jesse are pretty great and so are glad to hear that they treated you well! We are happy to hear that your experience has been so good so far and trust that this will continue!
Reply created 29 Apr 2019
Review from HomeOwner
Rating: 0 out of 5
Review left on 9 Feb 2017
Purchase of new house in Kinniburgh, Chestermere
I cannot stress strongly enough for people to AVOID Stepper Homes for their new home construction. They are not willing to live up to their word or what they advertise. We went through 5 (five) warranty staff until we finally got someone who took some responsibility. Even then, there was pressure to accept substandard quality work. For example, the in-floor heat in the master bath was installed incorrectly and it and the tiling needed to be redone. The jambs and casing were cut to allow the new tile to be installed - the 1/2" gap was going to be filled with caulking rather than install new trim. This was eventually fixed but not before we had to push to have it done correctly! Wall tiles were also damaged in the process and the repair of choice was a lot of caulking. You can still see that the effects of 'renovating' this room (so much for having a new house). See attached pictures for what we had to deal with (remember - this was a 'new' house) My wife spent many hours marking the painting issues throughout the house (finish painting was completed in less than a day). The painters who came to do the touch-ups asked why no one had inspected the original paint work as they were shocked at how poorly the painting was done. I could go on and on, but the above examples are typical of how they approach this business. Stepper also makes a lot of noise about having a web tool for managing the warranty process (Buildtopia) but none of their staff knows how to use it and it was a complete waste of time. The 3rd warranty person (out of 5) came to the house with nothing in hand and wanted to do a full walk-through to go over the outstanding warranty issues. I refused and sent him back to the office so he could do his own homework. There are many outstanding items on our Buildtopia list which will likely never get done unless we pursue the matter in court. Our neighbours also built with Stepper and have an even worse experience than ours. A friend in Langdon also built with Stepper and we would catch up on the antics on at least a weekly basis. We completely and fully regret ever coming across this company. They would do the building community a significant favour if they got out of this business.
Answer from pro:
Hi Brian, We have read your review and truly appreciate the time you took to write it and share your thoughts. As a company this is not the outcome that we anticipate when building homes for our customers. We take pride in what we do and our values of building with passion, legacy and integrity are very important to us. As you have said in your review this does not reflect your experience, but thankfully we have many happy, homeowners who we have worked with for over 60 years. We have also acheived industry leading scores from a third party Customer Experience Analytic company to back this claim. Please refer to http://homeownermark.com/builder/stepper-homes-ltd/ We apologize that you were so disappointed with your experience and wish you well in the future.
Reply created 1 May 2017
Review from Customer of Stepper Homes Ltd.
Rating: 0 out of 5
Review left on 9 Jan 2017
Hot water absent
I have just bought a new house from Stepper homes . It is about a month since i complained and nothing was done . They tried to talked and bully me around for getting away . It is winter , I don't have hot water to take a bath , and they still tefused to repair the issue . One of their emergency contact persons verbally abused me instead of focusing on a solution and hang up on me. Perhaps they pay incompetents to offer emergency services so people will get discouraged of pursuing the repair . I have no choice but going to courts now to reinforce my warrante with stepper . Please go chose a different builder if you don't have time to go to courts and sent a livable home
Review from HomeOwner
Rating: 5 out of 5
Review left on 21 Sep 2016
Custom home
This is the best builder to work with. They are very nice from the sale team to the site supervisor. We moved in Mahogany in May. We are very happy for the work done. Thanks Tyler, Mary and Brenda
Answer from pro:
Thank you so much for your feedback. We think Tyler, Mary and Brenda are pretty great too! We are happy to hear that your experience has been so good so far and trust that this will continue! Regards, Carol Warner, Customer Experience Analyst, Stepper Homes
Reply created 28 Sep 2016
Review from HomeOwner
Rating: 5 out of 5
Review left on 8 Mar 2016
hause bild
We had no problems with our builder. All our question were answered professional and when we had a small problem was deal right away. We are very pleased with Jeff from Legacy show homes.He was very good with us.
Answer from pro:
Hi Adrian, Thanks so much for your response. We are always so interested to hear what our homeowners have to say (we think Jeff's pretty great too!). We trust that you will enjoy getting established in your new home and that your experience, going forward, will continue to be very positive. Regards, Carol Warner, Customer Experience Analyst, Stepper Homes
Reply created 10 Mar 2016
Review from Stephanie Jones
Rating: 5 out of 5
Review left on 4 Mar 2016
Legacy - Spec Home
As new home buyers we were understandably nervous about buying a new home and from the moment we stepped into the showhome, we were put at ease by our sales representative at the time, Walt. He really encouraged us to take our time and did not put an ounce of pressure on us. He was very thorough and thoughtful in answering our questions and did not hound us once when we took a month of to reconsider our prospects. After deciding to purchase, we were happily surprised with Stepper's above-and-beyond customer service, such as the "wet chinchilla" pantry glass that was thrown in by Stepper and Walt's extra details on the paperwork to make sure our changes were seen by the construction crew (even though we were purchasing a spec home). During construction we had a few changes to our reps (new sales rep, new site supervisor), but this did not change the quality of our home build. Jared, our site supervisor, even took some time during the christmas break to give us a house tour when we were too excited to wait. And Josh has been a delight - he always has some new insight about the neighbourhood or new homeowner tips! Lastly, our warranty rep, Jorge, has so far been very responsive to any concerns we had (including two small basement leaks that were fixed within 24-48 hours) and we look forward to continuing to work with him should any new issues pop up (as is to be expected in any new build!)
Answer from pro:
HI Stephanie, Thank you so much for taking the time give your feedback. Thank you for your patience during our staffing changes and I am happy to hear that you have been treated well by all of our staff and that you are happy in your new home. I trust that Jorge will continue to serve you well. Regards, Carol Warner, Customer Experience Analyst, Stepper Homes
Reply created 10 Mar 2016
Review from HomeOwner
Rating: 5 out of 5
Review left on 3 Mar 2016
Spec Home Purchase
We can't express how much we appreciate all of Steppers help and assistance though our buying process of our spec home. They have answered all questions, fixed all we ask, and don't make us feel like we are being unreasonable. They will do whatever they can to make sure we are happy, even after the money has been paid. Thank you so much, to everyone along the way, and to a continued relationship over the years to come!
Answer from pro:
Hi there, Thank you so much for your positive feedback. When we have reviews like this we feel like we are achieving what we set out to do. We are very happy to carry this relationship into the future and will do our best to exceed your expectations. Regards, Carol Warner, Customer Experience Analyst, Stepper Homes
Reply created 10 Mar 2016
Review from HomeOwner
Rating: 5 out of 5
Review left on 2 Mar 2016
Home
It is a good builder, especially customer service. For the last one year, we contact with Brad for the first year service. He always response and arrange the services on time. He is the best.
Answer from pro:
Hi Peter, Thank you so much for taking the time to share your feedback, we strive to make your experience a positive one. It's rewarding to hear that Brad has been so responsive to you and met your needs and trust that this will continue. Regards, Carol Warner, Customer Experience Analyst, Stepper Homes
Reply created 10 Mar 2016