Stepper Homes Ltd. reviews (62)

I am revising my review as I see I am not the only one who has had the misfortune of dealing with this builder. It's been nothing short of a nightmare. I got my house in December 2013. My list is too long to review here but some of the issues include ongoing problems with hardwood flooring, two different colored tiles in my kitchen, plumbing leaks, a gas leak, walls that are not level, a dishwasher and hoodfan venting we had to install ourselves, a spider crack in the main bath that has been patched ect ect. I won't bother with "quality" of work as I am in complete agreement with the negative reviews here. But I will focus on my hardwood floors. I sympathize with "Kari from Calgary" as I have gone through the exact same thing. My floors started cupping and splitting in about April 2014. I contacted the builder and the hardwood floor company many many times. . What I got was a few fixes with hardwood that wasn't even of the same finish. When I pointed that out, I was told it would blend together and the floors would settle down. It never did and when I approached the builder again they told me to contact Alberta New Home Warranty. During their inspection, with the head of Stepper Warranty by their side (they knew each other), I got asked if I ran the fan during and after a shower ( twice always), if i ran my hoodfan when I cooked (always as I have a gas stove), how many plants I had (one) and if I got condensation on my windows (no, because I triple paned my windows). The guy didn't even bring any tools/ equipment. He let Stepper's rep do that. He also made it very clear that if I tried to dispute his decisions, it would cost me thousands of dollars to do so. How is that a non-biased assessment?? I have supporting evidence that my house was framed and insulated WITHOUT being wrapped and it was rained on. That means the moisture had gotten into the walls and wicked to my subfloors!! After my subfloors dried, the hardwood never recovered. Based on these questions, I recieved a report from ANHWP stating that my floors were cupping and splitting due to "lifestyle factors that were beyond the builder's control". I tried contacting ANHWP quite a few times but no one will return any emails or calls telling me what these so called "lifestyle issues" are. Thats because there is no answer. I have no pets or children. I dry mop the floor and kept the humidity at the level told to me by the builder. I did everything that was asked of me. I even went as far as to rent a dehumidifier. I've had many reps from hardwood companies come out to see what I could do. Every single one of them was shocked that Stepper actually thought this was acceptable. It is now going to cost me thousands of dollars to fix a floor I had already paid for. As far as "Rick from Calgary" review goes, its ridiculous. He thinks everyone should be actively involved and visit the site regularly. First of all we pay these builders good money to do the right thing. Not everyone has a schedule that allows them to visit often. Why should we babysit them? Second most of us don't know much about construction so we rely on the so called expertise of the builder. Having said that, we visited the site EVERY DAY and things still went very wrong. Disregard his rantings. But pay close attention to the builder you pick. If you want to spend thousands fixing your NEW house, then this is the builder for you. If you still chose to build with this company after reading the reviews, then the fault is yours.

VERY DISAPPOINTED WITH THIS BUILDER and I don’t recommend them. They have very poor service, 58 years of building homes without quality and they are UN-PROFESSIONAL specially the Service Team. They block my ISP and now I can’t send any complain.

This home was built to our specifications. They offered us many options and picked what we liked best. We researched the buildings in the community and went with them because of the floor plan and the price.

We bought their show home. It was a really good experience. They were helpful and answered all our questions. Everything we asked for was done on time or they had a very good explanation why it wasn't.

The house was built to our specifications. We shopped around but liked their models and salesman best of all. The build went very well and they finished on the week that they said they would be finished. I have already referred them to others.

I bought an already built home. The process went smoothly, no issues. The dwelling is very high quality. There are no structural issue. I am quite satisfied with this home.

We shopped around before we chose Stepper, We decided to go with them because we like the home design.The sales staff was fabulous- very helpful. The build went as planned and was finished on time.

We have now owned our new Stepper Home for 1.5 years, which we are in love it more than the first day we moved in. As everyone is aware most times building a new homes can be a bad experience, well it truly depends on the builder you choose. Since buying our Stepper Home there have been very little service issues, if there were they were handled immediately which in listening to friends and families horror stories this does not happen that often with other builders. We were recently away on holidays, our Son called us to let us know that the adhesive around our kitchen sink has come away from our granite countertop, now the kitchen sink is dangling. I emailed one of Stepper's Quality Assurance Managers who got back to me within minutes acknowledging my email stating that he would look into the matter for me first thing in the morning. I received a call that morning from one of Steppers granite partners. Less than 24 hours later our kitchen sink is fixed for us, thank you so much. There are always going to be mistakes, errors & deficiencies we're all human, but to me it's how things are executed to resolve the issue at the end of the day. Our experience with Stepper homes to date has been nothing short of amazing. Kudos to Stepper Homes for hiring such amazing people/partnering up with great contractors for their home owners to deal with, thank you.

Worst builder ever. Stepper built a brand new house for us and possession date is next Monday but I found a damage on bathtub during the final walk through they even noticed. And they said they're gonna repair it easily just common thing to happen!! Really disappointed in stepper, who would want a repaired bathtub in a brand new house? Even the repair area was awful and cheap I could see the crack through the touch up!! And there was water leaking in the basement they also didn't know where it was from and why and no explanation so far.. I strongly do not recommend stepper custom homes!!

well what you see in the show home is not what you get . the finishing work is shoty at best nothing lines up and even a a pony wall is very un square it has been a battle to have anything done and even repairs are kinder garden cover ups. we are very unhappy. even upon move in we had childish drawings left on the windows and front door not fit for kids to be looking at