Limcan technicians must be hand-picked! I have been a customer for many years, (through all the name changes!), and have never had cause to complain. Mike has been my regular service man for more than six years, but while he was on holiday my furnace stopped working and Maddie came out to do the diagnosis. The furnace needed a new part, and Jeanette in the office ordered it. Through no fault of hers the part did not arrive for five days, but Jeanette phoned me at least once a day with an update. When the part arrived, Natalie came within an hour of it being left at the office, and installed it. All four of these people get top marks for being efficient, friendly, polite, and for keeping me and my gas equipment happy! Thank you, Limcan!