Captain Electric reviews (411)

Review from HomeOwner
Rating: 5 out of 5
Review left on 30 Aug 2012
Light Fixture Installation
Called Captain Electric because I needed some light fixtures installed in my apartment. They were able to set up an appointment for me the next morning. Enrico and his apprentice Kevin showed up for the appointment in a timely manner and did an excellent job installing the fixtures. Enrico made sure I understood what they were doing, and how they priced the service. Both Enrico and Kevin were very pleasant to deal with and acted in a professional manner. I was satisfied with the work and would definitely use Captain Electric again, and would recommend their services to others.
Answer from pro:
Thank you Alex for your review. We believe that it is very important that our clients fully understand the work that we are performing, and the cost of the work upfront before we proceed. Thank you for choosing Captain Electric and we look forward to being of service again.
Reply created 9 Sep 2012
Review from HomeOwner
Rating: 5 out of 5
Review left on 23 Aug 2012
garage rewired various smaller jobs
Dan from Captain Electric was here for 2 visits and we are thrilled with the service we received. We had 3 outlets rewired, a chandelier hung and our entire garage rewired. Oh,and he also replaced our doorbell. Dan was courteous, efficient and very knowledgeble. The technicians are very respectful of your home..........wearing booties and cleaning up. Diane the co-ordinator is also very helpful and informative. Do not hesitate to call Captain Electric for all electrical problems. I am so happy to have found a company to trust for future needs and I will absolutely use them again.
Review from HomeOwner
Rating: 5 out of 5
Review left on 21 Aug 2012
Insinkerator wiring and Microwave installation
Captain Electric did an outstanding job explainig their services, experience, etc. and ensured that all wiring was safe and that the microwzve worked properly. They were pleasaant, professional, and efficient, and I will definitely call on them again.
Answer from pro:
Thank you Paula. We believe that our clients should always be informed and have a good explanation of the service we are providing. Also - Making your electrical system safe is a primary concern of ours. It is our responsibility to bring to the homeowner's attention anything that we find that is unsafe, and to offer a solution to correct any defects. We thank you for choosing Captain Electric and hope to see you again whenever you require our services.
Reply created 9 Sep 2012
Review from HomeOwner
Rating: 5 out of 5
Review left on 7 May 2012
Installed Surge Proctector on Panel and Rewired Light
We had Captain Electric come in to wire our Pool Heater and rewire a light. Turns out the pool heater did not need to wired. Sorry Dan. He did rewire the light and installed a surege protector on one of our electrical panels. He also said he would get back to us about a different surger protector for one of our other panels. Dan was very professional from start to finish. He noticed that while installing the surger protect the panel was recently updated but not the ground for the house. He suggested we move the meter outside and update the ground. This became the standard in the '80s. The service was excellent and I would highly recommend this company to others.
Answer from pro:
Thank you Jennifer, we are glad you are happy with the service provided by Dan. We hope to see you again soon. Thanks for choosing Captain Electric.
Reply created 19 Jun 2012
Review from Hal Moore
Rating: 5 out of 5
Review left on 3 May 2012
Aluminum Rejuvenation & Fuse Panel to Circuit Breaker Upgrade
For insurance company reasons an aluminum rejuvenation was required to maintain our coverage. We looked on Homestars for our area and Captain Electric looked to be a great company based on the feedback. We made an appointment and Brian & Kevin came to the house. From minute one we had a good feeling about them and nothing through the process changed that feeling. They are very professional and friendly and do absolutely brilliant work. We decided to get our fuse panel swapped out while we were at it. Before I could ask about surge protection at the panel Brian brought it up. The work was to occur over two days and that is exactly what happened. Brian, Kevin, Dave & the rest of the crew (who we didn’t get to meet) were absolutely great to work with and I couldn’t recommend them enough. Every circuit was mapped out on the new panel and they even reconfigured the pot lights in our basement (split the lights differently on the two switches) at no extra charge. At the end of the job you wouldn’t even have known they’d been there and the place looked like it did (only with better electrical) before they arrived. Thanks Brian, Kevin & Dave. You’ve gained customers for life. Sincerely, Harold & Cari Moore
Answer from pro:
Thank you very much Hal for taking the time to write this review. It was our pleasure to be of service for you. Insurance companies do not like the risk associated with Aluminum wiring and Fuse panels. The work we completed, brings your home into compliance with the Ontario Electrical Safety Code and provides greater peace of mind. We look forward to seeing you again in the future, when you have the need for any further electrical work. Thank you for choosing Captain Electric.
Reply created 19 Jun 2012
Review from HomeOwner
Rating: 5 out of 5
Review left on 2 May 2012
Replaced arc fault breaker and installed two light fixtures (standard and chandelier)
Enrico and Kevin were great! Professional, polite, friendly and informative. At the beginning of the appointment Enrico introduced the company and explained how they operate and showed me a clear price list which gave me confidence that they would do a good job.
Answer from pro:
Thanks Marta, we appreciate your post. We look forward to helping you again if ever you need electrical service . Thank you for choosing Captain Electric.
Reply created 2 May 2012
Review from HomeOwner
Rating: 5 out of 5
Review left on 30 Apr 2012
failed to turn power on in ensuite bathroom
dave Wison and Zac Kerr came to our house with-in 2/3 hours of my request.......they had a binder with detailed info about themselves and their company .....questions were answered with great detail........the problem was solved quickly and the price was very fair......I highly recommend this company for anybody with electrical difficulties.....they were efficient and empathetic ......John Cawley , Pickering
Answer from pro:
Thank you John for the positive review. We were happy to be of service and solve the problem for you. We look forward to serving you in the future when the need arises.
Reply created 1 May 2012
Review from HomeOwner
Rating: 5 out of 5
Review left on 27 Apr 2012
changed the recepticle in the bathroom
I had a problem with the receptacle in the bathroom.. Called Captain Electric after hours and my phone call was returned with in the 15 min, as promised. I spoke to Enrico who took the time to ease my mind for the evening. With in 12 hours Enrico and Kevin were at my house and the job was done.. Neatly and stress free. They also took the time to explain everything to me... living on my own this is very much appreciated. I want to thank you so much for everything... Enrico and Kevin.. you guys were amazing....
Answer from pro:
Teresa, thank you for your positive review. Electrical problems should be cared for promtly. In this particular instance, the problem was not an immediate safety issue and was something that could wait until the next day. We are glad you appreciated the service, and look forward to being of service next time should the need arise.
Reply created 27 Apr 2012
Review from HomeOwner
Rating: 5 out of 5
Review left on 19 Mar 2012
Electrical work for kitchen renovation
Contractor bid successful due to knowledge and experience. Scope covered installation & supply of new pot light, installation of five xenon undercabinet light fixtures with wall switch and outlet extenders for new backsplash.
Answer from pro:
Thank you Calvin for commenting on HomeStars (and for posting the pictures as well). Your Kitchen turned out very well. Great choice on the backsplash! It is enhanced very nicely by the xenon under-cabinet lighting. Thank you for choosing Captain Electric, we look forward to seeing you again sometime.
Reply created 19 Jun 2012
Review from HomeOwner
Rating: 5 out of 5
Review left on 15 Mar 2012
Helped me with a tripped breaker over the phone free of charge.
I called another company and was told they couldn't hep over the phone then I called Captain Electric and spoke to Brian. Brian walked me through resetting my breaker on my fuse box in the basement. His instructions were clear and with his help the problem was solved free of charge. This type of service goes above and beyond what I expected and Captain Electric has gained a lifelong customer! Thanks very much Brian!
Answer from pro:
Sheldon, thank you for your kind review. Circuit Breakers trip for a reason, and this is something that cannot always be solved over the phone and most often it should not be diagnosed remotely as we did. However - When you described in detail the events leading up to the power outage on that particular circuit, it was clear what had happened, and I was able to talk you through simply resetting the breaker. We look forward to being of service in the future. Thank you for calling Captain Electric.
Reply created 20 Apr 2012