Captain Electric

Rating: 4.9 out of 5

Captain Electric reviews (411)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 15 Mar 2012

    Electrical outlets for garage and dimmer light

    I required two electrical outlets installed in my garage for the door opener and replacement of a dimmer switch in my dining room. Enrico and Kevin performed absolutely amazing work. Their professional work and attitude made this company a pleasure to deal with and I would highly recommend them.

    Answer from pro:

    Thank you Walter. We appreciate your kind review and hope to be of service whenever you need electrical work in the future. Thank you for choosing Captain Electric.

    Reply created 15 Mar 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 14 Mar 2012

    Electrical Power Panel installation

    Workmanship was excellent and reliable. Technicians were very knowledgeable, friendly and professional. Provided detailed procedures how to operate the power breaker in case of power outages. Overall very satisfied with the whole services and lifetime warranty of the panel. Highly recommended to everybody. Mat and Pat

    Answer from pro:

    Matthew and Pat, thank you for your positive review. We appreciate the confidence you placed in our company. We encourage all our electricians to spend time with our clients, share their knowledge and answer any questions. It was our pleasure to be of service, and we look forward to working with you in the future. Thank you for choosing Captain Electric.

    Reply created 15 Mar 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 7 Feb 2012

    Install a surge protector

    Dave and Kevin represented Captain Electric very well. They were well spoken, not pushy, were very knowledgeable and answered all our questions. The work was done quickly and the cost referenced what they told me earlier. I have no complaints. If any electrical work comes up in the future, I will contact them through you. Thanks

    Answer from pro:

    Thanks Doug. We appreciate your positive review. We look forward to being of service in the future. Thank you for choosing Captain Electric.

    Reply created 15 Mar 2012
  • Review from Kent Frost
    Rating: 5 out of 5
    Review left on 26 Nov 2011

    Install chandelier over stairs surge protect house

    Just moved to Whitby wanted some electrical upgrades done and second floor chandelier over stairs. Great team, prompt service, very very neat, booties over work shoes cleaned, sweeped and refuse removed. Friendly team-we will definitely use them again!

    Answer from pro:

    Thanks Kent. Sorry for such a long delay in responding. I am new at this sort of thing, and will be replying to reviews on Homestars much more promptly in the future. I am very pleased that you found our service to your liking, and we would be happy to be of service anytime you need us in the future. Thank you very much for choosing Captain Electric.

    Reply created 15 Mar 2012
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 21 Nov 2011

    Several wiring requirements.

    I have used Captain Electric several times. They have replaced old aluminum outlets and switches and they have added outlets and new light fixtures. I gave them 8 as they are expensive. The service is great though. The company staff go through every detail with you when they visit for an estimate. They do everything to standard and no corners are cut. They arrive on time and clean up after the work is complete.

    Answer from pro:

    Julie, thank you for you review. I am glad that you are happy with our service. We strive to provide our clients with the best service experience possible, and we appreciate your comments. Thank you for choosing Captain Electric, and we look forward to being of service in the future. (My apology for not responding sooner, as this is a new skill that I am learning, and will be responding much sooner to all future reviews).

    Reply created 15 Mar 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 20 Nov 2011

    New 100 amp service, meter base, ground system, panel and circuit breakers

    Our new dryer kept blowing fuses. I found Captain Electric in the yellow pages and then remembered Homestars and checked out the reviews for Captain Electric. When I called, Brian, the owner was very pleasant and helpful on the phone. He suggested that I call Samsung to make sure that the problem was with our electrical system and not the dryer itself. After calling Samsung and discussing the situation with them, I felt that the problem was with our electrical system and called Brian back. A little while later Dave, the electrician arrived. He was very professional and took the time to show me his credentials and explain the 100% satisfaction guarantees that are given by Captain Electric. After checking our fuse panel, he recommended that the fuse panel and service equipment be replaced due to aging. The day the work was to be done, Dave and Dan showed up on time and were courteous and professional in completing the work. They wore protective shoe covers and did a thorough clean up after the job was complete. Nice guys, too - they even brought me back a coffee when they went out to get some for themselves. I would definitely use Captain Electric again in the future and would recommend them to others.

    Answer from pro:

    Marilyn, we very much appreciate your detailed review, and that you are pleased with the service we provided. Your new electrical system should provide many years of trouble free service. We look forward to being of service again. Just let us know how you like your coffee, and we will be on our way! Thank you for choosing Captain Electric.

    Reply created 15 Mar 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 14 Oct 2011

    Removed Amateur Installed Outlet, Trace Wiring of Dedicated Circuit to Plug Fridge Into

    I received an electric shock on two separate occasions from the Fridge when I touched both the Fridge and another item eg: while touching the counter beside the sink, or the stove handle. If I touched only the fridge I did not receive a shock. I called two separate appliance repair places and each told me that the Fridge itself was probably not the problem, because to receive the shock I had to be touching two things. I looked for an electrician on Homestars and found Captain Electric are a local electrical contractor so I called them and they made an appt for 2 days later. Dave and Kevin arrived 1 1/2 hours early from the time I'd been given after I received a phone call from their office telling me they were on their way. They were very professional, showed me a binder with information about each of them, their company, their qualifications, the fact they were ESA certified and that Dave was a Master Electrician. After I described the problem, they gave me a quote before starting work, after asking me what I wanted included today, and stuck to that quote. Initially they ran a tester between the Fridge and the counter beside the sink, and again between the Fridge and the Stove. They found that there was 115Volts being sent between these items when tested. After pulling out the Fridge they did indeed find that it was not the Fridge that had a problem, but the electric outlet the Fridge was plugged into had been installed by an amateur and was unsafe. They traced the wiring from the other available outlet behind the fridge to the breaker panel, to make sure it was on a dedicated circuit, then removed and sealed off the unsafe outlet. They wore booties in my house to protect my floors and after completing the job, made some recommendations about the light fixtures in the basement. I was thoroughly impressed with Dave and Kevin, their knowledge and the professionalism they showed, as well as Captain Electric and have nothing but good things to say about them. I will use them again and recommend them to anyone who asks if I know a good electrical contractor. I found the price a little high, but I did receive a Seniors Discount from them.

    Answer from pro:

    Thanks Mrs.G for taking the time to write such a detailed review. We appreciate your kind words. I am glad we were able to correct the shock hazard before any serious injury occurred. We look forward to being of service in the future if ever you need us. Thank you again for choosing Captain Electric. (sorry for the delay in responding, this is something that I will be more proficient with, moving forward)

    Reply created 15 Mar 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 22 Aug 2011

    Ceiling fan installation

    After trying to set up an appointment for a recommended electrician to come and provide an estimate for the installation of 3 ceiling fans, and having each one not follow up, I picked this company from the Yellow Pages (forgot about Homestars - dumb). Enrico called the next day and gave me a very professional presentation. He and Kevin arrived on time on the appointed day and worked without break until the job was finished. Both were friendly, respectful of our home (wore covers over their shoes, used drop cloths where appropriate), and did an excellent job. All wiring was hidden - no conduits running up the wall or across the ceiling. While I felt the price was high (about 40-50% more than the other guys' ball-parks, I was impressed enough to have them come back after our vacation to replace our fuse box with a breaker system (price about $3400) and again received a very friendly and professional service. Both prices are 'bottom line' and include a senior's discount and all taxes.

    Answer from pro:

    Thanks for your review. We appreciate your comments and that you were impressed enough to have us back for further work. Operating a successful Service Company can be challenging. Respecting our client's time by keeping appointments is a foundation of our company. We work very hard to keep appointments and arrive within a 2 hour time frame. We look forward to being of service to you in the future. [I apologize for the delay in responding to your review, this is an area that I am now working on improving]. Thank you again for choosing Captain Electric.

    Reply created 16 Mar 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 9 Aug 2011

    Electrical service - kitchen switchplate

    Very professional service, very upfront on what is offered, I just wanted the switch fixed, but electrician Dave ensured other factors considered. Expensive propositions these electricians, but it is unavoidable, didn't do much cost comparisons.

    Answer from pro:

    Thank you Ian for taking the time to write a short review. This is much appreciated. We are standing by whenever you need our services again. Thank you for choosing Captain Electric.

    Reply created 16 Mar 2012
  • Review from LT
    Rating: 5 out of 5
    Review left on 13 Jun 2011

    Installing electrical (lights, plugs) to basement being finished

    Wanted to do a proper electrical installation to the basement I was finishing. Very professional, great advice (esp on the # of light fixtures that would be ideal), done w/ proper permits. Took a little longer than I thought (a couple of days to do the righing in of wiring), but felt comfortable w/ them. Not cheap, but I wasn't expecting a proper, permitted job w/ a licensed contractor to be so.

    Answer from pro:

    Thanks *L in Markham* for taking the time to write a short review on your service experience with Captain Electric. Thank you for choosing Captain Electric, and we hope to be of service in the future if ever you may need electrical services.

    Reply created 16 Mar 2012