Vaillancourt Plumbing & Drains

Rating: 5 out of 5

Vaillancourt Plumbing & Drains reviews (358)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 18 Mar 2021

    Sump pump installation

    We’d been having major flooding issues in our basement for years due to an inadequate sump pump system (we burned out 3 Home Depot sump pump in 5 years). Brian and his team came in and installed a twin pit system with heavy duty pumps and an awesome Liberty Systems controller unit. Bottom line...I can sleep at nights.

    Answer from pro:

    Hi Mike, Thank you for this lovely review and for the trust you put in our team. With the amount of water you had coming in to your sump pit and the high frequency of pump cycling, your situation certainly required special attention and customization. You now have a "Cadillac" system which will provide you many years of service and security. Glad we could help! All the Best from E. Vaillancourt Plumbing

    Reply created 19 Mar 2021
  • Review from Customer of Vaillancourt Plumbing & Drains
    Rating: 5 out of 5
    Review left on 15 Mar 2021

    Water pressure issue

    I called Vaillancourt Plumbing On a weekend and they were here within 45 minutes. I was very pleased with their service. They resolved the issue

    Answer from pro:

    We're glad our weekend On Call service tech was able to get you fixed up and you were pleased. Thank you for taking the time to leave us this review and for your trust in us with your plumbing needs. All the Best from E. Vaillancourt Plumbing

    Reply created 17 Mar 2021
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 9 Mar 2021

    Water Pressure Booster Pump

    We bought a new house and the water pressure was really low (<40PSI). We reached out to E. Vaillancourt Plumbing and a couple of their competitors for a solution. E. Vaillancourt was the only company willing to dig deep and truly help us, the rest told us we were out of luck. They sourced us an affordable booster pump and now we have great pressure (70PSI). They came when they said they would, they did a great job, and they were very polite to me and my family. We recommend them to everyone.

    Answer from pro:

    Hi Tim, So glad we could help you resolve this. We empathize with the situation you had. One would expect, moving into a newly build home supplied by municipal water, to have good water pressure. That should be a given, especially considering the cost of new homes today. However, going forward, you and your family can now look forward to many years of uninterrupted excellent water pressure. Thank you for calling us and for taking the time to leave us this nice review. All the Best from E. Vaillancourt Plumbing

    Reply created 10 Mar 2021
  • Review from Customer of Vaillancourt Plumbing & Drains
    Rating: 5 out of 5
    Review left on 4 Mar 2021

    Best customer service ever

    The young gentleman that fixed my plumbing issues was on time, worked quickly and efficiently. He removed a kitchen faucet then replaced it with a new one I had purchased. He possessed great knowledge plus gave great advice. Excellent customer service. I will keep this company’s telephone number on speed dial so I can use them again when issues arise.

    Answer from pro:

    Earning a spot on your "speed dial," that's an honoured place to be.:) Thank you kindly for your words of praise; your business and trust are most appreciated. All the Best from E. Vaillancourt Plumbing

    Reply created 5 Mar 2021
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 17 Feb 2021

    Kitchen Sink backed up

    Had a major problem with my kitchen sink. Tried drain cleaner for two days ,did not work. Called Vaillancourt...got immediate results from Patsy...friendly, courteous. Trevor came out right on time ,paid close attention to detail and hit the ball right out of the park, problem solved! Brian gave a follow up call to make sure all was O.K. I will continue to depend on this company... great customer service!! Very Happy, Chris R

    Answer from pro:

    Hi Chris and Diana, From all of us here, a big thank you for your wonderful review and for singling out Patsy and Trevor. We take much satisfaction from such praise. Drain cleaners sometimes work in very specific situations but more often than not a full cleaning with the proper equipment is needed. Glad we could take care of that for you. Thanks again and... All the Best from E. Vaillancourt Plumbing

    Reply created 17 Feb 2021
  • Review from Matt Robinson
    Rating: 5 out of 5
    Review left on 12 Feb 2021

    Leak Repair

    What a great service! The repair was relatively small, but the technician showed us how to fix it in case something similar happened again - which I really appreciated! I would highly recommend...

    Answer from pro:

    Hi Matt, It's very good of you to leave us this nice review. Regardless of size, we try to make every job an exercise in top customer service. Thank you for your recognition. All the Best from E. Vaillancourt Plumbing

    Reply created 16 Feb 2021
  • Review from Claude Rochefort
    Rating: 5 out of 5
    Review left on 9 Feb 2021

    Plumbing Issue

    We had an issue with a water leak in the area of our laundry tub. Shane the plumber was pleasant, efficient, and handled the problem in an expeditious, professional manner. We would recommend Vaillancourt Plumbing.

    Answer from pro:

    Hello Claude, Always a pleasure to be of service to our many clients, new and long standing. Thank you kindly for taking a minute to share your experience with us. ..It's much appreciated. All the Best from E. Vaillancourt Plumbing

    Reply created 10 Feb 2021
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 26 Jan 2021

    Great and Professional Experience

    These folks are very professional in their dealings. Good and easy booking. Friendly and skilled worker arrived here on time. Billed correctly as per agreement of time. He was also showing “how to” tips for some installation (thanks Shane). Nice follow up call and extra visit at my request for something I forgot to ask about. All in all the best I’ve seen in 30 plus years as a house owner.

    Answer from pro:

    Thank you for your succinct and well articulated review. We take a lot of pride in what we do and always feel honoured to receive such feedback. Call us anytime; we're always here. All the Best from E. Vaillancourt Plumbing

    Reply created 28 Jan 2021
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 21 Jan 2021

    Shower leakage

    I we had a leak in our shower stall, called them for the service.got the work done next day.very happy with their service.

    Answer from pro:

    Hello James, Thank you for dropping us a line. Your feedback is appreciated. We look forward to helping you again whenever the need arises. All the Best from E. Vaillancourt Plumbing

    Reply created 22 Jan 2021
  • Review from Customer of Vaillancourt Plumbing & Drains
    Rating: 5 out of 5
    Review left on 20 Jan 2021

    Repairing faucet and securing dishwasher pipes.

    I wasn't sure where the leak was coming from. Shane knew right away and was able to fix my old faucet rather than installing a new one which would have been much more costly. He secured the dishwasher pipes and what a difference that made to the noise when it was running. I was very satisfied with the service. Shane was very friendly and knowledgeable.

    Answer from pro:

    It's always a pleasure to hear from a satisfied customers. We're pleased that you were "very satisfied" with our service and with Shane specifically. Thank you kindly for taking the time to share your thoughts with us and our potential new customers. All the Best from E. Vaillancourt Plumbing

    Reply created 21 Jan 2021
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