Olympic Pool Services

Rating: 4.9 out of 5

Olympic Pool Services reviews (62)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 29 May 2023

    Pool Maintenance

    I have been dealing with Tommy and his crew at Olympic Pool Services for a number of years. Nothing but quality profession services. You cannot beat the price and they are quick to suggest ways in which you can save money. Most companies try to upsell you, Tommy will tell you what you really need. Give them a try, you will not regret it Regards Adam

    Answer from pro:

    Thank you so much, Adam for leaving such positive feedback! As with all reviews, this will be shared with the team and Tommy. It's refreshing to have a client who can appreciate the integrity that Tommy provides. We want to be absolutely certain all options are exhausted before having to ask any client to invest more money into their pool or pool equipment. Our goal is always safety, and being able to provide a favourable and positive experience for pool/homeowners such as yourself :-) You are valued and we treat you and each pool/client with the utmost respect. We at OPS appreciate YOU!

    Reply created 30 May 2023
  • Review from Customer of Olympic Pool Services
    Rating: 5 out of 5
    Review left on 19 May 2023

    Pool maintenance

    Olympic pools have lived up to their 5 star ratings!! Exceptional and very friendly customer service, great communications accompanied with photographs. Staff are very knowledgeable and are happy to answer any questions you may have. Would recommend Olympic pools to anyone looking for exceptional service.

    Answer from pro:

    We wish we could have put a name to the pool and know who we are thanking for your wonderful review! We are blessed to work with such great clients who recognize the hard work our team delivers. As we like to tell our clients, for that time we are servicing your pool, your backyard is our office and we treat each pool as if it were our own. We are grateful for your business and we look forward to returning and servicing all the pools this season, including yours! Thank youuuu for being an exceptional client ;-)

    Reply created 23 May 2023
  • Review from Jeff
    Rating: 5 out of 5
    Review left on 21 Sep 2022

    Liner replacement and pool closure

    Researched a number of options on various sites and went with Olympic based on previous reviews. Project went well and everyone involved were patient and attentive, liner looks great and was a bit of a shame to cover it up for the season right after installation. See it in the spring!

    Answer from pro:

    Thank you very much Jeff for your positive review! I agree, the liner you chose looks great! I'm sorry we did not hit it out of the park and meet the 10/10 standard for you. Perhaps you can elaborate on where we missed the mark (either here or email the office) so we can be sure this doesn't happen for future customers as we take pride in our work across the board from customer service to pool service and renovations. It was a pleasure assisting you and Ana with this liner project. We at OPS want to wish you and your family all the best and may you have a safe and healthy fall and winter season ahead. OPS

    Reply created 22 Sep 2022
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 27 Aug 2022

    Great Pool Service !

    Extremely impressed with this company. Very professional. Great communication with their service records. I highly recommend them :)

    Answer from pro:

    Thank you very much Frank for your wonderful feedback! We want to be able to share our knowledge and expertise with those who take pride in their pools. This allows you the client to feel confident with the guidance or advice we offer. Ultimately, our goal is for the homeowner to be able to enjoy their pool completely without headaches and disappointment. We aim to please and give your pool that undivided attention it deserves! We hope to work with you again. OPS

    Reply created 29 Aug 2022
  • Review from Customer of Olympic Pool Services
    Rating: 5 out of 5
    Review left on 21 Jul 2022

    Outstanding service all round

    We engaged OPS to clean our pool whilst we were on vacation. They were a pleasure to deal with from my first email enquiry right through to the end. They were highly responsive, and their pricing was very reasonable. We returned from vacation to a sparkling pool. Each time they visited they emailed with a photo of the pool and a description of the work done. I will use them again, and highly recommend them.

    Answer from pro:

    Thank you so much for your positive feedback and 10-star review! This pleases us to no end to hear how happy you were with the service that was provided as that is our ultimate goal! It can be worrisome while homeowners are away from their homes to entrust just anyone. Understanding this, we wanted to ensure you were provided with updated progress reports of each visit of what was done while we were there. Thank you for sharing this with new potential clients and hopefully, we can service your pool again when you are away with security and peace of mind. Thank you for trusting OPS :)

    Reply created 21 Jul 2022
  • Review from Susan Law
    Rating: 5 out of 5
    Review left on 26 Jun 2022

    Plumbing for Swimming Pool

    If you need a reliable, responsible, professional pool company do yourself a huge favor and contact Olympic Pool Services. They are prompt, responsive, knowledgeable and resolved my problem which has been ongoing for one year. The owner is Tommy and he is efficient with a can do attitude which is extremely difficult to find within the pool industry as most companies are either too busy or incapable of performing issues of complexity. Thank you for your phenomenal service, your immediate response to correspondence and verbal communication. You are the best.

    Answer from pro:

    Thank you very much Susan for your wonderful review. I am flattered and humbled by it. It's disappointing to learn that other companies leave customers and their pool issues stranded after you invest so much money with them. I'm happy I was able to address the problem in a timely manner. Please email the office if you ever need anything pool related. Tommy, Owner of OPS

    Reply created 28 Jun 2022
  • Review from Franca Furlano
    Rating: 5 out of 5
    Review left on 23 Jun 2022

    Pool service

    The team at Olympic Pool Service has been nothing but amazing to deal with!! Their knowledge and customer service is top notch! When we opened our pool the water was so bad that I really thought we would need to empty it out and start from scratch but Tommy guided us on what we should try and do and within days the difference was night and day! His patience turned what I thought would be a challenging and drawn out issue into one that was resolved in record time (in my mind at least!). Any questions we had was also answered and I recommend them in a heart beat to anyone who asks. Thank you OPS!

    Answer from pro:

    Franca, we are elated by your positive feedback and more importantly how pleased you are with the results! We can't take all the credit as you were very receptive to our recommendations and followed our instructions and you were extremely patient with the whole process. We refused to look at your pool as problematic but rather welcomed the challenge and now that we conquered that issue, you should be smooth sailing from here on end. And should any other pool issue arise, you know who to call ;-) All in all was a rewarding experience Franca (I think for both of us!). Thank you once again for choosing OPS for all your swimming pool needs! OPS

    Reply created 24 Jun 2022
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 6 May 2022

    Pool opening

    They did an amazing job, did more than any other company has for our previous pool openings. We've been getting our pool open professionally for more than 16 years.

    Answer from pro:

    Thank you very much Annette for your review and feedback! That is the most rewarding part of our jobs. Knowing OPS can please our customers, new and existing with the hard work and dedication the team provides. We treat each pool as if our own. Your backyard is our office. Appreciate the positive review. Enjoy your pool and have a safe and healthy summer ahead :)

    Reply created 10 May 2022
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 25 Feb 2022

    Most Reliable Company Ever

    Olympic Pool Services was ALWAYS ready to help out with any issues whatsoever, and did it in a timely and thorough way every time. We had an older pool that brought lots of interesting problems and Tommy fixed or improved every single one of them. If you have a pool...Tommy is your guy.

    Answer from pro:

    Thank you James for the kind words and support. I'm happy we were able to assist you with your pool issues and you were pleased with the results. It's been a pleasure servicing your pool for over the past 15 years! Tommy T. Owner/operator OPS

    Reply created 28 Feb 2022
  • Review from Customer of Olympic Pool Services
    Rating: 5 out of 5
    Review left on 10 Feb 2022

    pool maintenance and service

    we have been very happy when we switched our pool maintenance and service to olympic pool. They are very honest and always responsive whenever we needed extra support. It is important to know that we can truly enjoy our pool, worry free, during the season we so look forward to!

    Answer from pro:

    Thank you very much for your positive and favourable feedback! I cannot express enough how important it is for the OPS team to receive such feedback from client's we've had the pleasure of servicing. It's what drives us to continue to strive for better and optimal results for valued client's such as yourself. We appreciate you and your pool! OPS Team

    Reply created 18 Mar 2022