HomeOwner
Rating: 5 out of 5
Replacement Liner
I had used the HomeStars "Get Matched" function to get some quotes on replacing my pool liner. As any other consumer would, I had tried to reach out to other companies I found on Google to see if they would give me a quote. Olympic Pool Services was the only company that got back to me within 24 hours. Since it was the end of pool season (Sept/Oct), the owner (Tommy) said that it would be best to get the liner done in the spring. He recommended that I should reach out to OPS in Feb/March.
February rolled around and I contacted OPS to get the order going for the liner and they sent me two sites for high quality liners and had us choose a liner we would like (we gave our first choice plus 4 in case the manufacturer was sold out in a particular colour we liked).
Tamiko, who handles all the inquiries at their office, was very thorough on how the process would will look like. From the draining of the pool, the removal of the liner, measurement of the pool for the liner and installation. She was in constant contact in keeping us up-to-date on the status of the liner. Though our original choice was thought to have been in stock, it wasn't and she was quick to let us know the mix-up and told us that our second choice was in stock and has been ordered. This created some delay, but thankfully it was only April when they had to order the other liner.
It was May when the liner was in OPS's hands and things went quick. Darku (their installer) came the next day and was done in two hours. We had to wait for the pool to fill part way before he can come back to put in the jets and lights back in. Kudos to Darku who told us that our lights needed to be replaced because the thing looked busted and cracked. Thankfully, we had time to go out and get lights to have Darku install the new ones in.
Again, during all through this Tamiko and I were in communication non-stop. I had asked pool start up. Tamiko said they would be happy to do it, but would like to have us call our "gas guy" to start the heater. However, after many attempts in trying to get in touch with the "gas guy", OPS was very accomodating and said they would be able to do it as well.
We also had questions about what kind of chemicals to use so that we can prolong the life (and colour) of our liner. A pool company we worked with said not to use a certain company's chemicals. However, when I spoke with Tommy about the chemicals, he said that the chemicals we used were good and that the other pool company should not talk $*!T about other companies - I agree.
Once the pool was filled (just over half way up the skimmer), Tommy came by and started up the pool and heater for us. He and my husband talked while he worked on the pool and gave us a lot of advice and tips. We found this helpful!
Bottom line, I highly recommend OPS to whoever needs to have their liner replaced or any other pool and gas needs. They were honest when they needed to be and gave us options/advice for us to make a decision on. Also, their customer service was better than what I have encountered with other pool companies. I think it also helped that Tamiko had the same sense of humour as I do. :) They were patient with all my questions and they communicated openly. Their staff was professional, talented, and efficient.
Many thanks to the OPS team!!! You made my pool look brand new that even ducks come by every morning to have a little swim (don't worry they were not harmed!).
Answer from pro:
Gina...we are so delighted and above all thrilled on how happy you are with the finished outcome of your new liner. And couldn't be more elated with your wonderful and positive feedback on the work provided for you and your family's pool! This is what it's all about. The end reward is being able to know you (and the ducks) can now enjoy the summer the way it's meant to. Although a small hiccup with the liner selection and frustrating Covid delays, we wanted nothing more than to see this through, especially during this trying time for everyone. I will be sure to pass along all your review and praise to everyone on the team who were involved so they too can reap this reward ;-) As I always tell everyone, it is I who wishes we could rate our customers! :D Thank you Gina yet again...you were an absolute pleasure... P.s. Keep me posted on the ducklings arrival!!
Reply created 5 Jun 2021