Olympic Pool Services

Rating: 4.9 out of 5

Olympic Pool Services reviews (62)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 10 Nov 2021

    Pool Service

    Tommy was professional, prompt and diligent to deal with. I was very happy with the affordable service and great job they did. He was straight forward with what services I needed and I felt that he was genuine and honest.

    Answer from pro:

    Thank you very much Eleanore for your positive feedback! First impressions are key when meeting new potential clients. So having read your great review, I feel we met that goal. We can only assure you it won't stop there. We treat each pool as if it were our own. We want you to know we care and we aim to fulfill each and everyone's request with skill and pride. We hope to see you return next Spring! OPS Team

    Reply created 12 Nov 2021
  • Review from Lesley
    Rating: 5 out of 5
    Review left on 5 Nov 2021

    Service

    Olympic Pool Services has looked after my pool for the 14 years. They are always efficient, timely and caring. They offer suggestions and alternatives for fixing problems. I would not go anywhere else.

    Answer from pro:

    Thank you very much Lesley for your positive feedback! This is so rewarding. Especially when we have client's stay with us for 14 years!! That speaks for itself ;-) We're so happy you see OPS for the full quality of service we provide and, that we do care. It's more than a gleaming pool. It's also the aftercare advice and guidance we offer. Helping you maintain a beautiful pool when we are not there. We're pleased to learn you benefit and are pleased with our services. From beginning to end, we're there for you and your pool! OPS Team

    Reply created 8 Nov 2021
  • Review from Stacey
    Rating: 5 out of 5
    Review left on 3 Nov 2021

    Our first closing with OPS.

    I found OPS while looking to find someone who could help me with some pool renovations where others had failed us. I heard back from Tommy almost immediately (during their busy season) and he came out to give us a quote. We are moving ahead for all sorts of much needed renos with OPS in spring 2022 because between Tommy and the team in the office, I've never witnessed BETTER customer service. They are ALL great!! So stay tuned for THAT review :) I expect great things. But back to the closing, we intended to move over to them for opening and close of 2022 when the reno begins but when we realized how dedicated, professional, communicative and just downright awesome they are we switched over for close of 2021. We just had a tarp that our old company sort of threw on our pool and they did it so neatly and with such care, I joked that if the old company did that I might not have wanted the safety cover as badly as I do...but I've seen their safety cover installs on IG and I'm still super excited for that in 2022. All in all, if you have an opportunity to use OPS for anything, I'd jump on it. They are good people!

    Answer from pro:

    Stacey, it's reviews like these that get us pumped and make us want to go above and beyond as it's so rewarding when it's recognized just what we do. We all work together as a team to bring that customer service and quality of work to the forefront. We want to ensure you get what you are paying for and your money is well spent, that you get what you need and want for your pool and backyard and not just to make a sale. And when we read these great feedbacks, such as yours, we can confidently stand by our word that our work speaks for itself. As I've said in the past, I wish I could give our client's their stars because it would be 10 across the board! Thank you very much for your honest and wonderful feedback. OPS Team

    Reply created 4 Nov 2021
  • Review from Candace Jacobs
    Rating: 5 out of 5
    Review left on 30 Oct 2021

    VERY pleased with OPS!!

    Three years ago, we were very excited to install an in-ground pool in our backyard. We hired a well-known pool cleaning service to keep the waters clean and clear. But, over the past two summers, our pool water was stagnant, dirty and clogged and we were unable to enjoy our pool. Frustrated, late this summer, we fired the other pool service company and searched for a new one. I was thrilled when I heard about about Olympic, and contacted them to enquire if they were taking on new clients (fortunately for me, yes!). I couldn't be happier. The team they send to clean our pool every week is diligent and conscientious, and our pool has honestly never been cleaner. The water is crystal clear now; my husband is very happy and it's so nice knowing we can enjoy our pool every day, every weekend! It feels very good to be in the hands of a reputable, trustworthy, knowledgeable and caring company. I know that whatever future issue we have with our pool, it will be handled with speed and thoroughness. I cannot recommend Olympic highly enough. I am very impressed, and pleased with their service; their hard work, knowledge and commitment is the reason they have such a high ranking here on HomeStars and it's well deserved. 10 stars!!

    Answer from pro:

    Candace, we are beyond thrilled to hear how pleased you are with our service! After reading your review I was sure to share it with the team so they know how appreciated they all are. It can be challenging at the best of times when we come across problematic pools, whether equipment, chemistry, clarity, etc., so when we meet such kind people such as yourselves, and understand there is a process, who are patient, it really makes it worthwhile and rewarding. Makes us want to go that extra mile. We can't thank you enough for your review and honest feedback. It was a pleasure servicing you and your pool this season, albeit late in the summer. We look forward to giving you a FULL season of enjoyment of your pool next year ;-) OPS Team

    Reply created 2 Nov 2021
  • Review from Customer of Olympic Pool Services
    Rating: 5 out of 5
    Review left on 17 Oct 2021

    Home Renos and pool

    Very satisfied! Olympic pool services are excelent. I've known them for more than 5 years and trust them with my pool. They also built a shed for me and renovated my bathroom. Continue the great work!

    Answer from pro:

    Thank you so much for your wonderful feedback! We appreciate the continued support and loyalty we've maintained with you over the last 5 years! Here's to many more years to come :) It's rewarding on both ends. So happy we can continue the OPS journey! OPS Team

    Reply created 18 Oct 2021
  • Review from Customer of Olympic Pool Services
    Rating: 5 out of 5
    Review left on 23 Sep 2021

    Quickly fixed issues other companies could not figure out

    For the end of July and most of August we could not swim in our pool because the water was very green and when not green very foggy. Week after week the previous company who serviced our pool for a few years would try different solutions which would work for a day or so then the water would turn green again. We replaced a few items, tried different chemical combinations, multiple vacuums, and nothing would change. After 5 weeks of not being able to swim in the pool in summer with no solution it was time to try a different service provider. We came across Olympic Pool Services (OPS) with Tommy and his team from a few people we knew. Tommy came for an assessment to look at the pool a few days prior to the first service visit. Within a few days from the first treatment the pool was looking perfect - no green, no fog - crystal clear. The team has been great with constant contact and updates of the services they perform every week. Whenever I have a question I reach out and get a response back within 24hrs. Great service all around. Professional team, nice guys, and always responsive. Our neighbours switched from their current pool company to OPS after seeing how fast the team fixed our issues. Keep up the great work guys! Highly recommended.

    Answer from pro:

    In a word, wow...Thank you so very much for your positive feedback! This is what we work so hard and strive for. Our goal is not to "make a sale", it's this very outcome. To have you, the client be able to get the most out of your pool. And ultimately see the smile on your face or hear that you appreciate the team and their efforts. We didn't receive your pool as a problem, but as a challenge we were willing to see through to the end :) A key component was your patience. Problematic pools cannot generally be corrected in one visit. So we thank you too. Client's like yourself make us want to do more, and excel. We look forward to finishing out the season with you, get your pool closed and secure the correct way for the winter and reopen in the spring, when you'll be able to enjoy a FULL season in your pool. We truly appreciate and value you!

    Reply created 24 Sep 2021
  • Review from Customer of Olympic Pool Services
    Rating: 5 out of 5
    Review left on 11 Aug 2021

    Pool

    Olympic Pool Services is the best pool company I've ever had. Excellent work done by very knowledgeable people. If I have a problem they can find and fix it. Never had such good service.

    Answer from pro:

    We are thrilled to know how happy you are with the service OPS has provided for you. We take optimal pride in our work and relationships with our clients. We treat and care for each pool as if our very own. We will continue to be here for you on many levels :)

    Reply created 12 Aug 2021
  • Review from Customer of Olympic Pool Services
    Rating: 5 out of 5
    Review left on 17 Jun 2021

    heater & sand filter replacement

    Tommy did a quick and professional job replacing the two main elements of a successful swimming pool. I am smiling ever since. Thank you!

    Answer from pro:

    It's our valued customer's we are so thankful for... We cannot grow and become a successful pool company without you. You make us all here at OPS smile :) So, thank you..... :) OPS Team

    Reply created 18 Jun 2021
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 16 Jun 2021

    Best company I’ve ever worked with!!!

    I cannot say enough about Tommy and all his staff at Olympic pools. The follow through, the commitment, the honesty, the communication has been so refreshing!!! I worked with another pool company for over 10years and never received this type of service. Thank you Olympic pools!!!

    Answer from pro:

    Leela we are thrilled to hear how happy you were with our services recently! This is just a taste of what kind of service you'll be receiving throughout the season. It's so rewarding when we take on new clients and can deliver optimal service you deserve!! Thank you for joining the OPS family :) We at OPS appreciate you! OPS Team

    Reply created 17 Jun 2021
  • Review from Customer of Olympic Pool Services
    Rating: 5 out of 5
    Review left on 7 Jun 2021

    Pool repair and maintenance

    Olympic pools has been maintaining our pool for several years. Tommy and Tamiko, Nick and others are highly responsive and reliable. They take great pride in their work and their customer service.

    Answer from pro:

    We are grateful for each and every one of our customers, especially those who appreciate what we do :) We value and appreciate your business and more so, you... We absolutely take pride in our work, as you mentioned. OPS can also stand for Olympic "Pride" Services ;-) Thank you for your continued loyalty.

    Reply created 8 Jun 2021