TWG Landscaping & Property Maintenance Inc. reviews (222)

Review from HomeOwner
Rating: 5 out of 5
Review left on 22 Sep 2013
Landscaping
Todd had performed our front yard landscaping two years ago. We were so impressed with the quality and workmanship that we knew we would be hiring him again for Phase 2 (our backyard landscaping). Again Todd and his crew exceeded our expectations. Todd was able to design a layout we hadn’t thought of...but was exactly what we were looking for. We especially love the look of the retaining wall! We would recommend Todd to anyone looking to do any landscaping...including planning the layout.
Answer from pro:
Thank you Julia for expressing your thoughts as we use them in controlling our service quality. Our staff will be pleased to hear of your satisfaction. We enjoyed working with you and that makes it so much easier to please a customer...when they are easy to work with. All the best to you both. Enjoy and we are always here. Tammy
Reply created 24 Sep 2013
Review from Eileen
Rating: 5 out of 5
Review left on 24 Jun 2013
Front Walkway and Planter Box
We are so thrilled with our new front walkway and planter box. The property had sunk near the stairs and had to be excavated and built up. Beautiful stonework was installed, which we chose from looking at TWG's amazing gallery of work. The guys worked so hard, were kind and did a phenominal job. We look forward to coming up with more projects for Todd and the guys. We've kept the price confidential just because the workmanship was worth every cent and was very fair in our opinion.
Answer from pro:
Thank you very much Mike and Eileen. It was their pleasure I am sure to provide you the services you needed and it is always thrilling at my end to hear that they achieved our goal in making you smile. Keep smiling until next project and enjoy the summer!!!
Reply created 25 Jun 2013
Review from Doug Zinck
Rating: 5 out of 5
Review left on 20 Jun 2013
Front Steps, lawn and garden landscaped
TWG Landscaping have just finished a complete change to the front of our house. Removed a large pine, a precast 2 stair cement riser to the front porch and removed old sod from lawn. Todd and his crew did a great job. The stairs are now a 4 step curved set with black stone steps and grey interlock, a new wall around the enlarged garden, new sod and a an interlock walkway to the street sidewalk and everything looks great. The TWG crew were very professional and cleaned up at the end of each day so that the work area was relatively clean considering what was being done. I would recommend TWG to anyone considering a landscaping job. Gave TWG an idea of what we wanted to accomplish and they came up with a plan which in the end was everything we asked for and more. Great job! We may re-landscape our back yard in a couple of years and I will be going to TWG to get the work done without question.
Answer from pro:
Thank you Doug! I actually drove by last weekend to a birthday party just up the street from you and noticed you had absolutely no lawn LOL I will need to take a peak now at the finished product. I have learned that it needs to get worse before better and we always seem to choose staff who love what they do and that we do too. Enjoy!! we look forward to your next project for sure. Tammy
Reply created 21 Jun 2013
Review from HomeOwner
Rating: 5 out of 5
Review left on 6 May 2013
Interlocking stone walkway with central lamp post and natural stone steps to front entrance. Natural stone retaining wall.
We found Todd at a home/landscape show. Of the people we spoke to there he was the most down to earth and yet professional at the same. He followed up on our call and soon had a detailed contract and drawing for our approval. We made a change at that time which was duly incorporated, and we made some changes as the work progressed. Todd made all the arrangements with the utilities for the "Locates to dig". "Todd's crew were very polite and accommodating. I had asked to lay the conduit for the wiring to the lamp post myself and they turned the site over to me one evening and continued the next day. When they were finished the property was left clean and orderly with no damage from the machines. We are very happy with the look and with the quality, and having done this type of work myself, I am very picky. The project has now gone through a winter, and nothing has budged. I felt confident that if there were any additions or repairs required, that Todd would be right there to get it done. It's June 2014 and the work has held up beautifully over a very harsh winter with very deep frost. I added the final touch to the project and it is all completed. I also added a final picture.
Answer from pro:
Thank you very much Rob for the great words and compliments to our company. I just spoke to a man yesterday who said he was on Homestars and read all the great reviews and that he was surprised at all the tens and a bit suspicious as well...I did explain to him that words on Homestars are always those of our clients and I look forward to seeing them good or bad as they show where and when we need to tweak our services to improve. It is nice that you waited to see the quality of work and how it would take to the season change...smart, and great to hear. Enjoy your project, you worked for it.
Reply created 7 May 2013
Review from James C
Rating: 5 out of 5
Review left on 27 Jan 2013
Front walkway
Very easy to work with. I asked to modify the plan after the original quote and the changes were easily incorporated. Fast and efficient on the job site. I couldn't be happier with the end product. The neighbours have commented on the quality of the work.
Answer from pro:
Thank you James for taking the time to add your thoughts. We truly appreciate the feedback as it helps our staff address any inefficiencies and fine tune the service. It pleases us to know your experience was as it should be and that the neighbors have done exactly as I tell everyone they will...admire and comment on your homes curb appeal. ENJOY!! We look forward to working with you again.
Reply created 28 Jan 2013
Review from HomeOwner
Rating: 5 out of 5
Review left on 23 Oct 2012
Front Interlocking Steps, Landing, Garden
I recently hired TWG for interlocking steps, a walkway, and a garden wall in my front yard. The work was completed quickly and the crew was very curteous and professional. The final result is fantastic and I would definately use TWG for any future landscaping projects. What really sets TWG apart is the customer service experience you get with Todd and Tammy. Todd is very good at helping you make the right decisions about your project, including how to save money. He's a very straight-forward and easy to deal with guy, so I felt comfortable and confident in the success of my project from the start.
Answer from pro:
Thank you so much for your kind words. We do try to provide the fastest and most professional services possible. Both Todd and myself work with the attitude that every project is a "home" not unlike our own and famillies working hard to keep that home looking its best so our goal is to meet and exceed their goals so that we remain top of mind with friends, family, workers and coworkers...our business is driven by referrals. Thank you so very much. Tammy
Reply created 24 Oct 2012
Review from HomeOwner
Rating: 5 out of 5
Review left on 30 Sep 2012
Stone Landscaping
We were in search of a landscaping contractor to replace our existing interlocked stone front entrance steps and re-landscape the front yard garden. We were 2 weeks from listing our house for sale and were in desperate need of some curb appeal. This was in July, a high demand time for this service yet Todd from TWG Landscaping returned my call within 2 hours and within 2 days he provided an estimate, which compared to others we received was reasonable. He also provided suggestions on design which we incorporated. An excellent job and experience all-round. The contractor (Chris) that was assigned was pleasant, respectful and worked diligently. He went over and above to resolve an issue uncovered with one of the posts and completed the work in the 3-day period that was originally estimated. They started and completed the job when they said they would and the end result was beautiful. We had many neighbours visit to admire our new curb appeal which included curved stone steps, limestone feature rocks and a new garden with plantings. I highly recommend TWG.
Answer from pro:
Thank you very much for taking the time to express your comments of our services. We appreciate it very much and are glad the experience was all you wanted it to be which is ALL of our goals. Our staff is selected for their love of the job with passions likened to Todds' own. Only sorry I could not have sold it for your as it sold fast as I totally expected with Todds work, maybe next time...Congratulations!! and thanks again - Tammy
Reply created 1 Oct 2012
Review from Jim Vella
Rating: 5 out of 5
Review left on 14 Jun 2012
Front/Side Garage interlocking and front landscaping
From start to finish the job was done professionally and exceptionally. Todd sat at length with us to go over what we envisioned and together with his crew, made our vision a reality with great advise and recommendations. The quality of the work was beyond what we could have imagined and we would certainly recommend TWG to anyone asking!! We are constantly getting compliments from our neighbours and have TWG to thank for that!! We'll be looking forward to using their services again next year when looking at redoing our backyard!
Answer from pro:
Thank you Jim And Denise...mission complete. We are pleased that our staff exceeded your desired outcome as it says we are still doing what we love for reasons we love!! We look forward to working with you next year as well. Enjoy! I do warn everyone that neighbors will stare and relationships will be formed as you are bettering their environment too and neighbors love to bring property values up.
Reply created 15 Jun 2012
Review from Shirley
Rating: 5 out of 5
Review left on 17 May 2012
Interlocking and landscaping
We found TWG on Homestars and requested a quote. TWG called us back right away. It was the first indication that they were customer focused and iwanted our business. I honestly cannot give them any less than a rating of 10. Everything was a ten! The design, the service and the quality of the work and the people. They delivered everything they promised, when they promised and what we requested. Todd the owner, provided suggestions, but listened to what we wanted. Todd was involved in the project throughout, but the workers on the job were also exceptional. They arrived on time, cleaned up and were very attentive every day they were here. They were obviously experienced and skilled, but also were very customer focused. Of special mention is Chris, the foreman who was very professional. If I was going to contract another job, I would not hesitate to use them again
Answer from pro:
Thank you so much for the feedback! Good or bad it is great to have something to further educate our staff with. We aim to please and provide every customer with exactly what they are looking for and at times what they dream of but cannot articulate...Thanks again and enjoy!! Tammy Gould
Reply created 19 May 2012
Review from HomeOwner
Rating: 5 out of 5
Review left on 28 Apr 2012
Design and Landscaping to Front Yard and Steps
TWG was recommended by a friend who was very complimentary about Todd and his crew. I was not disappointed. I sent emails to 2 landscaping contractors; Tammy responded promptly but I didn’t hear back from the other contractor. Our front lawn was in serious need of curb appeal – my husband and I didn’t really have a plan and left it entirely up to Todd. After discussing some ideas and our preferences, Todd came up with 2 design options. We picked one and went with it. The end result is AMAZING!!!! It was a pleasure working with Todd. He was very professional and businesslike and accommodating. I can’t say enough good things about Todd’s team. They were very polite, hardworking, respectful and very neat – cleaned up at end of each day – no garbage was left behind. An asset to TWG We’re very happy with the result and will definitely recommend TWG.
Answer from pro:
Thank you Debbie. Very pleased to hear that your desired results have been achieved. We strive to ensure that the best possible service is provided and our staff love to hear the same. Enjoy...we look forward to working with you in the future. Tammy
Reply created 29 Apr 2012