HomeOwner
Multiple backyard jobs
Answer from pro:
Thank you Shannon for your comments. We will let our staff know. Enjoy
Reply created 13 Sep 2019TWG Landscaping & Property Maintenance Inc.
Thank you Shannon for your comments. We will let our staff know. Enjoy
Reply created 13 Sep 2019Thank you for taking the time. We appreciate it and will share with our team for improved services.
Reply created 9 Jul 2019Thank you for taking the time to share your experience. I will share it with our staff and Todd. Enjoy your project, we look forward to serving you again. Tammy
Reply created 9 Jul 2019Wow! Thanks for the review. Always great to hear past clients speak to the quality of our work and longevity of the jobs completed to our standards. Cheers, enjoy, and we look forward to serving you again. Tammy
Reply created 14 Jun 2019Thank you for the great review. We are pleased and look forward to serving you again. I will let the staff know
Reply created 4 Jun 2019Thanks Cheryl and Rob! Great to hear. We hope you enjoy and look forward to serving you again in the future.
Reply created 30 May 2019Thank you, it was our pleasure!! We will pass on to our staff your comments and look forward to serving you again.
Reply created 23 May 2019WOW! Thank you so much Kris for your great words. As always this will be shared with our staff to reinforce why we do what we do. I rarely get to see the jobs as we are always busy and forget to get pics so it is a definite pleasure to see the great looking job and know that our goal to be efficient in our communications and be accountable and on time are all being reached. Thank you again, Todd will also be pleased to hear! I always say, work to your passion and you will have passion in your work. Enjoy, Tammy Gould
Reply created 22 Mar 2019You can imagine our shock to read this after just speaking with you hours ago to book an appointment for grading with you. At that time you led me to believe that you spoke to Todd before on a site (not that we worked for you) in fact you neglected to mention your previous job this morning at all. You state that you called Todd several times, but your name was not known to me, or Todd as it should be of one who called several times. In fact, we have not heard one word from you since 2012 when you did contract us to install Natural Armor Stone steps. As you can verify if you look back on our contract from 2012 it states that "Natural products such as Armour stones, Slates, Flagstones, etc., have flaws and/or imperfections, and will fade with time. This is a consideration of both ordering and warranty and is deemed acceptable by the client when signing this agreement. Flaws are not warranty issues and may cause product failure. Perfection is NOT a characteristic of Natural stone, so it is recommended if perfection is desired, man made products are better controlled for this." It is disturbing that this is a platform for people to utilize (truth or not) in strong-arming a company, as it is harmful to post the review that you have and we trust you will concede and remove it since it is defamatory in its own way. The fact remains that we have done nothing wrong, and were nothing but professional in our dealings with and for you at the time. Your job would have been out of warranty (were this even a warranty issue) four years ago. While we have been known to just go and fix things for folks because we pride ourselves in the service end as well, you can be sure they did not approach us by rating us a zero followed with talk of a lot of work to come. This is baffling to say the least.
Reply created 15 Feb 2019Thank you for sharing. We will be sure to share with our staff. Our success is definitely hinged on the behavior, attitude, and love of the job that each staffer possess. They will be pleased. Happy and safe holidays to you and yours. Cheers, Tammy Gould
Reply created 14 Dec 2018