TWG Landscaping & Property Maintenance Inc.

Rating: 4.9 out of 5

TWG Landscaping & Property Maintenance Inc. reviews (222)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 13 Sep 2019

    Multiple backyard jobs

    We got a weeping tile, walk way , garden extension and retaining wall. The team was amazing !!!!! So professional, on time and amazing work !

    Answer from pro:

    Thank you Shannon for your comments. We will let our staff know. Enjoy

    Reply created 13 Sep 2019
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 9 Jul 2019

    Outdoor step replacement

    We were satisfied with the work performed. Due to wet weather in the Spring the original work date had to be revised. The TWG team kept us up to date on the rescheduled dates.

    Answer from pro:

    Thank you for taking the time. We appreciate it and will share with our team for improved services.

    Reply created 9 Jul 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 8 Jul 2019

    Landscaping of front yard

    Todd and his crew installed interlock in my front area and also planted some ornamental grasses as a divider as the front lawn is shared with my neighbor. This was done in October last year. In the Spring I noticed that a few of the plants had died and I called Todd to let him know. He promised to stop by and have a look and he did so last Friday. He confirmed that the plants could not be salvaged and he said that he would have them replaced today. This morning two of his workmen came by, dug up the dead plants and replaced them. The entire front area looks great now. Thanks Todd, for going above and beyond.

    Answer from pro:

    Thank you for taking the time to share your experience. I will share it with our staff and Todd. Enjoy your project, we look forward to serving you again. Tammy

    Reply created 9 Jul 2019
  • Review from Mike H
    Rating: 5 out of 5
    Review left on 14 Jun 2019

    Patio and walkway

    This is the second house Todd has done for me. Both jobs have been excellent. About 8 years ago was job 1... it says it all when to this day, not a Stone has shifted. Thanks Todd !

    Answer from pro:

    Wow! Thanks for the review. Always great to hear past clients speak to the quality of our work and longevity of the jobs completed to our standards. Cheers, enjoy, and we look forward to serving you again. Tammy

    Reply created 14 Jun 2019
  • Review from Customer of TWG Landscaping & Property Maintenance Inc.
    Rating: 5 out of 5
    Review left on 4 Jun 2019

    First phase backyard this year they have finished the front!

    So satisfied with front yard and steps we had them back for first phase of back yard this year and they will be back for next phase next spring. Amazing crew, pleasure to work with Todd and Tammy!! Highly recommended and we continue to do so without reservation.

    Answer from pro:

    Thank you for the great review. We are pleased and look forward to serving you again. I will let the staff know

    Reply created 4 Jun 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 29 May 2019

    Redo front steps and patio with natural stone and install interlock at top of driveway

    Todd and his Team were great despite working in awful climate conditions. They started a 10 to 14 day job at beginning of October but due to awful weather delays completed it toward end of November. Unfortunately the cold temperatures meant the concrete and grouting did not take. Without any dispute Todd agreed to redo the installation in the spring and have done a beautiful job. We could not recommend them more highly.

    Answer from pro:

    Thanks Cheryl and Rob! Great to hear. We hope you enjoy and look forward to serving you again in the future.

    Reply created 30 May 2019
  • Review from NT
    Rating: 5 out of 5
    Review left on 23 May 2019

    Minor Landscaping Cleanup

    Todd and crew came in to remove some garden beds, 2 trees and regrade slope on one side of house. I was happy with the quality of the work, they did it properly without cutting corners. The guys were professional and friendly, a pleasure to work with and would happily use their services again.

    Answer from pro:

    Thank you, it was our pleasure!! We will pass on to our staff your comments and look forward to serving you again.

    Reply created 23 May 2019
  • Review from kris.semeniuk
    Rating: 5 out of 5
    Review left on 22 Mar 2019

    Front walkway/driveway, and back yard patio (raised and ground level)

    Plain and simple..... if you don't hire TWG Landscaping you are probably making a mistake. I wish that every business owner had the same drive and passion for excellence and customer satisfaction that Todd does. They replied pretty much immediately and Todd showed up within 2 days to provide a quote, suggestions and various prices based on stone type etc. He spoke honestly about various ideas that we had, and presented money saving options that we had not thought of. I was concerned about shifting stone, post installation but the shear amount of compacted foundation TWG used would probably support a skyscraper. I also had sketched out locations for gas lines (barbecue/hot tub) as well as electrical (lighting) that I wanted to contract out myself. Todd put me in touch with the right people, each one of them as professional as he was. Todd was patient and extremely helpful when meeting with us to determine colour, stone type etc. His employees were courteous, hard working and driven. The project turned out better than we could have imagined, on time and on budget. (note: the price included 3 large evergreen trees and various other plants not shown in pictures) Thanks again Todd, we are telling everyone we know!

    Answer from pro:

    WOW! Thank you so much Kris for your great words. As always this will be shared with our staff to reinforce why we do what we do. I rarely get to see the jobs as we are always busy and forget to get pics so it is a definite pleasure to see the great looking job and know that our goal to be efficient in our communications and be accountable and on time are all being reached. Thank you again, Todd will also be pleased to hear! I always say, work to your passion and you will have passion in your work. Enjoy, Tammy Gould

    Reply created 22 Mar 2019
  • Review from HomeOwner
    Rating: 0 out of 5
    Review left on 15 Feb 2019

    TWG

    You installed a natural stone stairs for me I called you Tod several times ever stone on the step is cracked you seem like nice people doing the job i need a lot of grading done and would still like you to handle it please call Peter or Pauline 289 274 4414

    Answer from pro:

    You can imagine our shock to read this after just speaking with you hours ago to book an appointment for grading with you. At that time you led me to believe that you spoke to Todd before on a site (not that we worked for you) in fact you neglected to mention your previous job this morning at all. You state that you called Todd several times, but your name was not known to me, or Todd as it should be of one who called several times. In fact, we have not heard one word from you since 2012 when you did contract us to install Natural Armor Stone steps. As you can verify if you look back on our contract from 2012 it states that "Natural products such as Armour stones, Slates, Flagstones, etc., have flaws and/or imperfections, and will fade with time. This is a consideration of both ordering and warranty and is deemed acceptable by the client when signing this agreement. Flaws are not warranty issues and may cause product failure. Perfection is NOT a characteristic of Natural stone, so it is recommended if perfection is desired, man made products are better controlled for this." It is disturbing that this is a platform for people to utilize (truth or not) in strong-arming a company, as it is harmful to post the review that you have and we trust you will concede and remove it since it is defamatory in its own way. The fact remains that we have done nothing wrong, and were nothing but professional in our dealings with and for you at the time. Your job would have been out of warranty (were this even a warranty issue) four years ago. While we have been known to just go and fix things for folks because we pride ourselves in the service end as well, you can be sure they did not approach us by rating us a zero followed with talk of a lot of work to come. This is baffling to say the least.

    Reply created 15 Feb 2019
  • Review from Amanda Burgess
    Rating: 5 out of 5
    Review left on 12 Dec 2018

    Front steps and walkway

    They work hard. They work well and they do amazing work. Company for behind due to weather and our site was delayed for start date.. but the company and Good himself stayed in touch with us to make sure we knew what to expect and when. They did a beautiful job on our front steps and walkway to give the front of our house a facelift. Not only is the work good, the workers are friendly, happy, hard working and easy to chat with. They got the job done in one day and kept our lawn and property clean the entire time. Thank you for such a beautiful job done.

    Answer from pro:

    Thank you for sharing. We will be sure to share with our staff. Our success is definitely hinged on the behavior, attitude, and love of the job that each staffer possess. They will be pleased. Happy and safe holidays to you and yours. Cheers, Tammy Gould

    Reply created 14 Dec 2018