Modus Enterprises

Rating: 4.7 out of 5

Modus Enterprises reviews (81)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 3 Dec 2019

    Kitchen Renovation

    Great work and very professional. The install team took care of everything, the kept us involved and asked our opinion on finishing touches. They worked really hard all day and our kitchen is absolutely beautiful. Thank you!

    Answer from pro:

    Hi Leigh Thanks for the review. Our team is happy that you had a positive experience during the installation and that you are enjoying your new kitchen. All the best to you :)

    Reply created 3 Dec 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 2 Dec 2019

    Kitchen and bathroom renovation, installation of organized closets

    Rose was my project manager and she was absolutely wonderful. Knowledgeable and easy to work with, I couldn't have asked for a better person to manage the renovation of my home. It was a great collaboration in designing my space and I'm thrilled with the results. Additionally, the people Rose works with at Modus and the tradespeople they use who worked in my home were all lovely and friendly people, professional and knew what they were doing. I always felt that I was in safe hands. We remained basically on schedule and, though I haven't received the final bill yet, I'm not expecting any surprises since Rose was always very good at letting me know about the few price differentials during the process. I have recommended Modus, and Rose specifically, to a few people I know who are looking at renovating their homes and I will continue to do so.

    Answer from pro:

    Dear Tanja. Thanks for taking the time to describe your experience. We pride ourselves in approaching each project, big or small, in a wholesome way, as if we would with our own homes. Rose and our trades are a great asset to our twam and we are happy that they have contributed their knowledge and good attitude in your project :) Enjoy it!!

    Reply created 3 Dec 2019
  • Review from Customer of Modus Enterprises
    Rating: 0 out of 5
    Review left on 25 Nov 2019

    Cabinet install

    We gave them the measurement of the IKEA cabinets. Were told one price. Agreed to it. They ended up not using almost 20 boxes of cabinets yet they added over 700.00 more than estimate. Even charged extra for an insert that was part of the cabinet. These guys are so dishonest. The amount of their estimates is not on their contracts that you sign . So they can change the final cost to whatever they want. Disgusting business practices.

    Answer from pro:

    Dear "Verified Private User". Could you please send us an email or contact us in any otyer way so that we can take actions regarding this matter. We would love to dig deeper to see why "20 boxes were not used", was there a change in the layout on the day of installation? Was there any last minute troubleshooting due to unforseen site situation? As you know, we are adamant about the client being on site with our installation team on the full day of the installation to go over everything together, so the communication is transparent. Perhaps the order was incorrect or delivered wrong? Inam listing these because these circumstances are not uncommon in a complicated project such as a kitchen design and install. "Estimates" are exactly that, estimated costs based on the piece of paper with 2D information. However, on-site and in person, if the plan doesn't work (as one of the instances why the price can fluctuate), you along with the installers will troubleshoot to find the solution. Sometimes this involves tweeking the design, and as such results in change of order and material. All this is hypothetical and we can list more reasons, but we would prefer to talk to you directly and with facts, so please reach out to us. Best regards, Modus Management

    Reply created 26 Nov 2019
  • Review from Ralph and Marge
    Rating: 5 out of 5
    Review left on 2 Nov 2019

    Kitchen cabinets

    Simon & his team were amazing. They were focused, efficient and explained everything as they were going. Also, explained issues fully as they arose and provided solutions. They work very well together and seem to have a great camaraderie between them. I would not hesitate to have this team in my home again and would highly recommend them to anybody.
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 12 Sep 2019

    IKEA Kitchen installation

    Hi Sarah, Just wanted to drop you a line to tell you how pleased we are with our kitchen installation by MODUS. This was our third IKEA kitchen and the second one MODUS installed. Walter was the team lead and did an excellent job of guiding his team. He also had a couple of suggestions which were extremely helpful. He checked the list of items against the plan and he told us about the items that were missing from the delivery so we could get them from the store right away. His team was very professional, tidy and efficient. Our kitchen looks great and we owe it mostly to your installation team. I also would like to thank you for a very pleasant experience we had with you helping us along the way. Excellent customer service. Thank you

    Answer from pro:

    Wow. Thank you. Such nice words. We have developed a system how we approach each installation job, we try to make it smooth and complete it in one day so that you can go ahead and continue your project. Enjoy it! And we look forward to the third kitchen project with you :)

    Reply created 13 Sep 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 11 Sep 2019

    Kitchen renovation

    These guys were fantastic from the first phone call with Sarah at Modus to the final one! The estimator Alfred spent 4 hours with us on the initial visit and did all the planning and measuring. Then Sergey and the demolition team did a fantastic job and were neat and clean with minimal mess when removing backsplash etc. We then discovered we needed some drywall repairs and he had a guy here on a Sunday to get the job done prior to a Tuesday installation. He also did a great job. The installation team headed by Walter were amazing, 6 guys were here on the dot of 9 am as promised and by 6 pm the same day our entire kitchen cabinets etc were beautifully installed complete with lighting and all the details. Truly lovely. Again they were great guys, super polite and nothing was too much trouble. On inspection the next few days there was a couple of very “minor” little things I wanted fine tuned before the countertops were installed and they came back another evening at 8 pm (after another job) and happily made sure everything was to our liking. We couldn’t believe our good luck in having all this work done by Modus so efficiently. A job very well done, kudos to them and I would not hesitate to use them again for anything we need done.

    Answer from pro:

    We are so thrilled that you had good experience at each atep during the project. Also, thank you for sending kudos to our team members by their name, it speaks volumes!! They are all part of our family and each one has a crucial role in the big picture. We are beyond grateful for these kind words, and for the opportunity to work with you. We all hope you enjoy the space for many years to come and create some new memories in it.

    Reply created 12 Sep 2019
  • Review from richard bothe
    Rating: 5 out of 5
    Review left on 6 Aug 2019

    IKEA kitchen installation

    I just wanted to follow up after the installation of our IKEA kitchen. The team did an amazing job and we were extremely happy with the results and the outstanding effort that they put in. I had my doubts that it could be done in one day but they made it look easy. They were a great group of guys and it was a pleasure to have them in our house. I seriously can't say enough good things about them. They made me wish i worked for Modus and got to hang out with them everyday. They really seemed to enjoy their work which was great to see. Because of their knowledge and experience they were able to reuse different materials and cuttoff pieces to complete the job. This ended up savings us over $500 in material that we were able to return to IKEA. Amazing!!!! Please make sure to give them a big thank you from me and my wife.
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 31 Jul 2019

    kitchen renovation

    Very pleased with the entire team. Showed true dedication n professionalism. Our designer's kitchen plan was spot on; the demolition team were very efficient n did a great job taking down the old cabinets and were very thorough with the cleanup afterwards. Our lead installer was also very very helpful during the installation phase. His crew did a wonderful job putting in the new cabinets .The entire phase of the project came through without a hitch . Thanks to all the staff for their tireless energy and great attitude.
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 18 Jul 2019

    Kitchen renovation

    Extremely pleased with final result. Except for some delivery delays ( not the fault of Modus ) work was done in a timely fashion by skilled professionals. Project manager Rose Kang was professional and supportive throughout the process. Would not hesitate to recommend this company.

    Answer from pro:

    Thank you! Rose and the rest of the team enjoyed working with you. We are happy that you are happy :) ENJOY!!

    Reply created 7 Aug 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 8 Jul 2019

    Kitchen renovation

    Cabinets were from Ikea. A Modus planner came to create the design. A PM then came to put together a schedule and budget. Their team did the demolition, installed new cabinets, counter tops, backsplash and lighting. It took about 5 weeks from start to finish, mostly because of the 3 week wait for the countertops from measuring to installation - and it went very smoothly. I would definitely recommend using Modus.

    Answer from pro:

    Thank you! We are thrilled that you enjoyed the process. Yes, the wait for a custom countertop production is lengthy and adds onto a project. But, as a result your cabinets are completed with a quality product that will last for a long time. Enjoy your kitchen!!

    Reply created 12 Sep 2019
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