Drain Com reviews (876)

Overview: We are glad that we had Valentyn come in and replace our old cast iron drain. He was very professional, friendly, and did a great job. He came in and gave us an assessment of our options and an accurate estimate of the time it would take to fix it and the cost. He came back two days later and had everything wrapped up before dinner. The new pipe is routed in a more convenient location and he added a clean-out in the basement. We would definitely recommend Valentyn and Draincom and we would use them again for any other plumbing problems. Background: We live a 100 year old home and had a leak from our 2nd floor bathroom drain all the way to the basement. We opened up the wall on the first floor to find out if we could find it and fix it on our own, but the pipe was the original cast iron drain and it was inset into the outer brick wall. It was a bigger job than we felt comfortable dealing with.

Leak under sink was caused by cartridge within the faucet. Valentyn attended and replaced the cartridge. He kept me informed throughout the job, and left everything clean and tidy when he left. He also followed up by phone call to ensure everything is okay.

We had a cold pipe burst in the basement and flood in the basement. Valentyn from Draincom were very helpful. He spoke with me over the phone first gave me advises to deal with the emergency and came in fixed the pipe. He is very friendly, professional and friendly. He also give me a lot of advise how to keep the house safe during the winter. Thank you! Will defiantly recommend him and draincom!

We needed a plumber quickly due to a frozen and burst pipe. We called DrainCom and they were extremely well organized, provided a short window they would arrive (which they stuck to). Valentyn arrived, was very polite, identified the problem, walked me through what he was going to do and fixed the issue (in a pretty tight space!). He was very helpful, friendly and reasonable and I highly recommend him and DrainCom! Thank you!

We called DrainCom because we needed to get a kitchen up and running asap. Valentin came within an hour or two after we called. He guaranteed me that the job was going to be completed no matter what, even though there were a few unexpected challenges. Valentin was patient and thorough so that the plumbing can be installed with the highest level of integrity. We are very happy with DrainCom, and we will definitely continue using them and referring them to our clients as well. Thank you DrainCom and Valentin

I had an issue with the bathtub overflow leakage that would damage the ceiling of the unit below (I'm in condo building). Valentyn was very professional and effective in identifying the sources. Not only he came on the same day which was really convenient, but he made sure to stay and check if everything was sealed properly and no water was leaking, after he was done with the repairs. I'd definitely recommend his services!

I have used Drain Com for various plumbing projects in the past, and have been happy. Most recently I called them about a burst pipe. Les was very prompt, professional, and friendly, and made a stressful situation as pleasant as possible. He made sure I knew exactly how to prevent future problems before leaving. Highly recommended.

call Draincom on the morning of 02/14/15 around 8:30 am was greeted with a pleasant reception advised we would be serviced around 11:30am. Valentin was sent to our home and he arrived on time. He was very polite and professional. He examined the area and explained the scope of the repairs and the cost. He proceed to carry out the repairs with no disturbance to me and my family and kept the work area neat and tidy. He offered to clean up the little mess he made after he was finished, I declined and we had our water back. Overall a very pleasant and experience and Draincom is on the top of our list of plumbers to call, should we require plumbing services again

Valentyn came to our rescue today to replace our 2 water valves. Everything was going smoothly until the city didn't turn off the water properly and poor Valentyn had to wait for them to come back and turn off the water completey so he could finish his repair. He was adimant and would not leave us without water until the job was done. Poor Valentyn had to wait and wait and wait until the city came back to turn the water back on. He was so patient and very pleasant to deal with. He ended up leaving our home around 6:45 PM. We can't thank you enough Valentyn for such a great job! Suzie & Walter.

This is a belated - but very sincere - recommendation for DrainCom. I called them a couple of weeks ago in a panic with a toilet that wouldn't fill or stop running. I knew it was likely an easy fix (for them, at least!), and was afraid that the job would be too minor to receive much attention or priority, and so was extremely relieved and grateful when the woman I spoke with managed to have someone at my place within an hour. Rob was completely professional and thorough despite the simplicity of the repair, and in fact was a true pleasure to speak with. I definitely would not hesitate to call DrainCom again.