Waterworks Plumbing & Drains

Rating: 4.9 out of 5

Waterworks Plumbing & Drains reviews (2257)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 31 Jul 2011

    Installing a back-up sump pump system and battery kit and fixing a faucet

    I have had close to 10 plumbers do work on my home over the the last 10 years and, so far, WaterWorks has been the best of the bunch. I live in an area of Toronto where basements often get flooded so I chose to add a back-up sump pump to my basement unit. I also had a faucet in my kitchen which had broken. Michael responded to my call within the same day and easily accommodated my schedule. His manner was courteous and professional. He explained in clear terms what he would do and his rates. He completed the job within a couple of hours and cleaned up thoroughly. Everything is working perfectly and I have the peace of mind of knowing my basement is protected from flooding. I would highly recommend WaterWorks.

    Answer from pro:

    Hi Lucille, I am so glad that you remembered us and wrote a review. I am glad that everything worked out well and that you now have peace of mind. Hopefully we will be the 11th and only plumber you will ever use. We are glad that you chose us. It would be our please to serve your plumbing and drain needs anytime in the future. Thank you from us here at WaterWorks Plumbing and Drain Inc.

    Reply created 2 Aug 2011
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 29 Jul 2011

    new shut off valve installed

    Really nice service. No pushy sales techniques. Offered helpful advice about other projects - even when it was clear we were going to do it ourselves. Let us watch over his shoulder and explained his work as he went along, because we were curious and interested.

    Answer from pro:

    Hi Jasmine, Thanks so much for the review. Glad I was able to help you out. It was a pleasure working for you guys. And hope and the other little jobs you had got taken care of. It will be our pleasure to service your plumbing and drain service in the future. Thank you from Craig at WaterWorks Plumbing and Drain Inc

    Reply created 2 Aug 2011
  • Review from j-cedarvale
    Rating: 5 out of 5
    Review left on 28 Jul 2011

    clogged drain

    We have had a clogged drain that has been a problem for a few years. Several different plumbers have come through and done quck fixes. WaterWorks spent over two hours diligently sourcing out the problem and making a thorough effort to solve the problem. They were upfront about pricing and treated the rest of my house with care. Thank you Water Works!

    Answer from pro:

    Hi J-Cedarvale Thank you very kindly for giving your review today. I am quite certain that the solution that I provide for you should last a long time. Don’t forget to do the maintance program that I recommended to you. It was a pleasure working for you today. Feel free to call us anytime if you have any questions. Thank you from all of us here at WaterWorks Canada Inc.

    Reply created 28 Jul 2011
  • Review from Justin C
    Rating: 5 out of 5
    Review left on 27 Jul 2011

    Leaky Toilet

    Had a toilet that was leaking all over the bathroom floor. Called up Water works and was able to get an appointment with a few days. Upon arrival they were very professional and friendly. They clearly explained my options and what needed to be fixed. They were in an out in 20 minutes. Highly recommended.

    Answer from pro:

    Hi Justin Thank you very much Justin for your business and this review. We are very happy to see that you are please with our service. We are glad that we could be of assistance to you. Please feel free for you or your family and friends to call us anytime should you have any need plumbing or drain service needs. Thank you from us here at WaterWorks Plumbing and Drain Inc

    Reply created 28 Jul 2011
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 27 Jul 2011

    Remove and reiinstall Garberator

    Michael is wonderful plumber to have on your home service team.Water works installed a new garberator 2 years ago and it suddenly started making an afwful noise so I called them up and he arrived within 2 hours.He removed the garberator and found a screw that was making a grinding noise.The screw that he found came from the dishwasher that was installed by one of the major service providers here in Toronto.I wish I would have used Water Works to do my dishwasher install and this would have never happened! Alan and Alysse . Ps they really really care about their customer service :)

    Answer from pro:

    Hi Alan Alysse Thank you very much for thinking of and your continued loyalty. I am really glad I could get that screw that was stuck in the garberator out for you. I would not have been happy if you have had to buy and other garberator from us. Thank you from us here at WaterWorks Plumbing and Drain Inc

    Reply created 28 Jul 2011
  • Review from Holly
    Rating: 5 out of 5
    Review left on 27 Jul 2011

    Replaced bathtub faucet

    Was delighted with the quality of workmanship and the prompt turn around time from when the appt was made to when the service was completed. Not only did Michael and Craig fix our bathtub controls, they were a pleasure to have in our home. Would certainly use them again.

    Answer from pro:

    Hi H We are delighted that you are so please with the quality of our work. It was really nice to meet you and your family. We look forward to being of service to you anytime you should need us. Thank you from us here at WaterWorks Plumbing and Drain Inc

    Reply created 28 Jul 2011
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 21 Jul 2011

    Rebuild tub faucet

    My tub was leaking for several weeks and i called in waterworks to send Micheal, a plumber to fix the problem. Professional job, quick, easy as well as friendly. The tub faucet is properly working as intended. Thanks, Micheal!

    Answer from pro:

    Hi Carlos Thank you very much for sharing this great review. We also feel very gratified knowing that we delivered great service. And we are always on the ready should you need us. Thank you from us here at WaterWorks Plumbing and Drain Inc.

    Reply created 2 Aug 2011
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 19 Jul 2011

    Outdoor taps

    We have been having problems with the outdoor hose attachments on both of our outdoor taps. The attachments that came with the house broke and we could not remove them. We were not sure if it needed to be replace. Bottom line is we knew it was a simple job so luckily it was covered under the flat rate. This however is the seond time I have used WaterWorks and I did not get around to writing a review the first time. On the first visit I had 2 clogged drains and a small leak in one of the bathroom toliets. Both times they showed up on time. They were clean,courteous and give you lots of preventive advice. The flat rate charge lets you know what you are paying with no surprises. On today visit Michael even fixed my backyard gate, which I thought I would have to replace. WaterWorks will be who I call.

    Answer from pro:

    Hi Jennifer, We really appreciate your continued loyalty to our company. Clients like yourselves are the foundation of our business. And we reward everyone with great service for choosing us. We are very happy that you chose us to care of your plumbing and drain needs. Thank you from us at WaterWorks Plumbing Inc.

    Reply created 22 Jul 2011
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 13 Jul 2011

    water on floor in bathroom

    the tech arrived, pointed out the cause as high condensation due to weather and not to worry,Just monitor but likely no cause for concern. Very respectful and Knowledgeable (wore shoe covers) Fixed another problem with a faucet Have already recommended the company and my friend was most pleased

    Answer from pro:

    Hi Paul Thank you very much for your continued loyalty to our company. By the way you have referred more then one client to us. And that is a testament to the good service we provide. And we really appreciate working for you. We look forward to being your plumbing and drain experts for many years to come. Thank you from all of us here at WaterWorks Plumbing and Drain

    Reply created 27 Jul 2011
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 12 Jul 2011

    Kitchen drain replacement

    WaterWorks did a fantastic, quick and efficient job replacing my faucet. True to their advertising, they fully quoted me the price prior the job starting, and the quote was from a binder with flat rates for all services. Michael was a very knowledgeable and friendly plumber, who actually repaired pre-existing problems with the old faucet installation. The new faucet works flawlessly. Booking the appointment was very easy and quick as well!

    Answer from pro:

    Hey Tom, Thank you a ton for your review. We really appreciate when our client s let us know how we are doing. We really appreciate you taking the time to share your thought here. Please keep us in mind if you or your friends should need any plumbing or drain work in the future. Thank you from us here at WaterWorks Plumbing and Drain Inc.

    Reply created 13 Jul 2011
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